eBay, etc. General Question/Answer Thread

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#10,036
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#10,037
BeenBurned said:
*Sigh*

Here's the seller protection policy: https://www.ebay.com/help/policies/payment-dispute-seller-protections/payment-dispute-seller-protections?id=5293&st=3&pos=2&query=Payment dispute seller protections&intent=seller protection&lucenceai=lucenceai&docId=HELP1678

Maybe you can attach a screenshot of this seller that applies. You can attach photos to the message. Send them a link to the policy and a picture of this part:
View attachment 5670876
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i contacted Ebay again last evening and they were totally rude and so unhelpful.
They told me to stop calling them as they can’t help as it’s not their problem at all. They said that I will almost definitely lose the money and item as I can’t prove the item delivered even the buyer and said he received it.
I told them that I am excellent seller for 20 years, anytime I call them, their first sentence is Thank you for being a valued EBay member for 20 years, How on earth I can be valued if they absolutely can’t help me!

Anyway I sent a message to the buyer, as he didn’t stay in touch as he promised he would get back to the very next day ( sunday)
I told him if he can kindly close the dispute as he already received the item ( EBay told me this to say to him) and any other issues he has with Paypal are not my fault.
I don’t think he is interested really and probably won’t reply or will turn nasty..
 
#10,040
Peridot_Paradise said:
Why aren’t my EBay listening getting any views especially when it’s a high demand item? Is it something I’m missing here?
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Do a search for your item and see if it shows up. Do you have misspellings in your title? Do you have it listed in the right category? Once I listed a sweater that I expected would get more traffic than it did; eventually I realized I had put "cardigan" in the title, but not the word "sweater."
 
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#10,041
whateve said:
Do a search for your item and see if it shows up. Do you have misspellings in your title? Do you have it listed in the right category? Once I listed a sweater that I expected would get more traffic than it did; eventually I realized I had put "cardigan" in the title, but not the word "sweater."
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Ur right my listening doesn’t even show up when I search it. I’m trying to figure out why thank you
 
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#10,042
BeenBurned said:
I'm so sorry.
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I contacted the buyer On Thursday asking him to close the case as thats what EBay advised me to do.
He agreed and said he contacted Paypal and asked to close the case as he ,,happily received the parcel,,.Apparently they told him it will get close within 2days.
After 3 days of nothing happend again so I messaged him again last night and he said they keep sending him messages of Unusual activity on his account and he can’t log in etc.
This is an absolute nightmare, I can see I will lose money and be charged a fine as they will probably close it in his favour.. I know it’s only little money but still why should be punished for something which has absolutely nothing to do with me..
 
#10,043
Konicek007 said:
I contacted the buyer On Thursday asking him to close the case as thats what EBay advised me to do.
He agreed and said he contacted Paypal and asked to close the case as he ,,happily received the parcel,,.Apparently they told him it will get close within 2days.
After 3 days of nothing happend again so I messaged him again last night and he said they keep sending him messages of Unusual activity on his account and he can’t log in etc.
This is an absolute nightmare, I can see I will lose money and be charged a fine as they will probably close it in his favour.. I know it’s only little money but still why should be punished for something which has absolutely nothing to do with me..
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Were the messages through ebay's messaging system?
If so, go back to the messages through Facebook (ebay for business) and ask them to look at the messages between you and the buyer. They can see the messages and should be able to close the dispute, release your money and remove the chargeback fee.
 
#10,044
I have initiated a return on ebay (because the item is not authentic) and have not heard back from the seller yet.
Question: When the transaction is resolved will I be able to leave feedback? I want other buyers to be aware that this seller sold a fake item.

(The item was delivered yesterday. The tracking still shows "in transit" on ebay.....AND - it was over $750 and the seller did not pay for signature confirmation - left in mailbox)
 
#10,045
MAGJES said:
I have initiated a return on ebay (because the item is not authentic) and have not heard back from the seller yet.
Question: When the transaction is resolved will I be able to leave feedback? I want other buyers to be aware that this seller sold a fake item.

(The item was delivered yesterday. The tracking still shows "in transit" on ebay.....AND - it was over $750 and the seller did not pay for signature confirmation - left in mailbox)
Click to expand...

It's been a while for me but IIRC if you have free returns, they cannot leave FB.
Now, that may have changed.. eBay is always updating their terms & features.
WAIT I just found a link from 2021 saying you are able to leave FB.

UGH. After the transaction is done, you may not be able to do it in the regular way.
Here's a link,, read Woodland Gnome's post at the end..
GOOD LUCK!!
eBay Forum Return FB
 
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#10,046
MAGJES said:
I have initiated a return on ebay (because the item is not authentic) and have not heard back from the seller yet.
Question: When the transaction is resolved will I be able to leave feedback? I want other buyers to be aware that this seller sold a fake item.

(The item was delivered yesterday. The tracking still shows "in transit" on ebay.....AND - it was over $750 and the seller did not pay for signature confirmation - left in mailbox)
Click to expand...

PikaboICU said:
It's been a while for me but IIRC if you have free returns, they cannot leave FB.
Now, that may have changed.. eBay is always updating their terms & features.
WAIT I just found a link from 2021 saying you are able to leave FB.

UGH. After the transaction is done, you may not be able to do it in the regular way.
Here's a link,, read Woodland Gnome's post at the end..
GOOD LUCK!!
eBay Forum Return FB
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If your return was for NAD (counterfeit), even sellers with free returns can get feedback.

As for tracking, there's often a delay on ebay when it comes to tracking updated. What does it show on USPS? I'm assuming USPS shows delivery so you'll be fine. The seller has a date by which to issue the refund. That should show on your order. If the refund isn't issued, you can escalate and ebay will release the funds.
 
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#10,047
BeenBurned said:
If your return was for NAD (counterfeit), even sellers with free returns can get feedback.

As for tracking, there's often a delay on ebay when it comes to tracking updated. What does it show on USPS? I'm assuming USPS shows delivery so you'll be fine. The seller has a date by which to issue the refund. That should show on your order. If the refund isn't issued, you can escalate and ebay will release the funds.
Click to expand...


Excellent! Thank you for clearing that up..

**Waves hello to @BeenBurned ** merry-christmas.gif
 
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#10,048
PikaboICU said:
It's been a while for me but IIRC if you have free returns, they cannot leave FB.
Now, that may have changed.. eBay is always updating their terms & features.
WAIT I just found a link from 2021 saying you are able to leave FB.

UGH. After the transaction is done, you may not be able to do it in the regular way.
Here's a link,, read Woodland Gnome's post at the end..
GOOD LUCK!!
eBay Forum Return FB
Click to expand...
Thanks. Very helpful. I will try that. I am thinking that I can't leave feedback right now because tracking does not even show delivery. I'm still waiting for the seller to agree to the return. I wish there was a way I could insist the seller issue a return label as they are the one that listed a FAKE.
 
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#10,049
PikaboICU said:
It's been a while for me but IIRC if you have free returns, they cannot leave FB.
Now, that may have changed.. eBay is always updating their terms & features.
WAIT I just found a link from 2021 saying you are able to leave FB.

UGH. After the transaction is done, you may not be able to do it in the regular way.
Here's a link,, read Woodland Gnome's post at the end..
GOOD LUCK!!
eBay Forum Return FB
Click to expand...
ok. Update......I tried what Woodland said to do......it did have a leave feedback link but the purchase did not show up. I wonder if I would have able to leave feedback BEFORE I requested the return. I believe the purchase would have shown up then.
 
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#10,050
MAGJES said:
ok. Update......I tried what Woodland said to do......it did have a leave feedback link but the purchase did not show up. I wonder if I would have able to leave feedback BEFORE I requested the return. I believe the purchase would have shown up then.
Click to expand...
Once a dispute is opened, I think you (at least temporarily) lose the ability to leave feedback.

Is the seller not in the US? Why would you have had to pay for the label?
 
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