I just assumed I did. I'm actually still waiting for the seller to reply to the claim still - Christmas delay.
eBay, etc. General Question/Answer Thread
- Thread starter Japster
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I sold an item on ebay that shows delivery but the buyer says they did not receive.
She messages me numerous times a day (even today on Christmas). She is calling her post office constantly as well.
I've told her to wait it out a few days and that sometimes these missing items normally show up.
It was sent Priority Mail. Approx $250.
Any suggestions as to what else to tell her?
She messages me numerous times a day (even today on Christmas). She is calling her post office constantly as well.
I've told her to wait it out a few days and that sometimes these missing items normally show up.
It was sent Priority Mail. Approx $250.
Any suggestions as to what else to tell her?
Did she open INR?
If so, respond to the claim with the tracking number. You can also add in the note section, "According to USPS tracking number (fill in), the item was delivered on (date) to (zip).
It'll take 3-4 days but the case will close in your favor. (Buyer has time to "find" the package after your reply.) If it doesn't close automatically, you can go back to the dispute and request that it be closed.
This is the "best" kind of dispute for a buyer to open. As long as tracking shows delivery (and if $750+ signature), it's an easy seller win.
ETA: If she didn't open INR, tell her to open a case for item not received.
Watch the date by which the seller has to respond. Once that date passes, on next day, go back to the dispute and ask ebay to step in for non-response from seller.
BB - How would you handle this.....
The ebay seller has accepted the return and I have now received the label to return the fake item.
The seller mentioned that she purchased the item off ebay two years ago and listed it for sale recently.
IMO - If listing an expensive item a seller should make sure the item is authentic but obviously she did not do that. Would negative feedbck be unfair or a hard lesson for them? fyi - when inspecting the details of this item irl it is fairly easy to authenticate
Hmm. Neutral and negative feedbacks aren't used to rate sellers' performance and metrics any longer but unless a seller has blatant disregard for integrity or is a scammer, I prefer not to leave any feedback. If she learns a lesson and doesn't relist, I'd let the feedback go. However, if the seller were to relist the fake now knowing it's fake, it's clear she doesn't really care and in that case, appropriate feedback is probably warranted.
Thanks. She should have the item back shortly. I’ll keep my eye out to see if she relists and will leave appropriate feedback at that time.
I mailed out the return today. The seller asked for me to mail out today as she will not be home until Monday. Her address is one state over so should arrive shortly. I will watch to see if the item is resisted and have a feeling it will be…..just a gut feeling.
I am simply basing my opinion on her lack of remorse for selling a fake (Hermes item) and never bothering to offer any kind of apology.
Curious about this transaction - wouldn't this priced item and luxury brand be something managed via Ebay authenticate?
I posted this question in an earlier dated post which might be confusing because Magjes had a couple of different Ebay transactions being posted about. My question - if this is a luxury item and that high of a price, why isn't this being handled via Ebay authenticate? I am confused. Thx.
For some reason Hermes scarves are not part of the ebay authentication program. I sell them as well and am not directed to do this when I list them. Very odd because I purchased a pair of $99 NIKE sneakers and they had to be sent to the authenticator.
For some reason Hermes scarves are not part of the ebay authentication program. I sell them as well and am not directed to do this when I list them. Very odd because I purchased a pair of $99 NIKE sneakers and they had to be sent to the authenticator.
I believe it's only sneakers, handbags & jewelry, above a certain price point and there's a list of brands. Hermes bags are on that list but not scarves or other clothing, jackets etc..
For what it's worth, I do NOT trust eBay's authentication service. They have gotten in wrong both ways; judged counterfeits as authentic & authentic goods as fake. We have no transparency on the "team" doing the authenticating other than when they were hiring, the qualifications were; 2 years authenticating OR 2 years SALES experience in luxury goods.
Sales? Really..
I've sold LV/Chanel items not limited to handbags and anything $500 or over went to Ebay. I've been fortunate and have had everything go well. I was very anxious at first but no issues. I can't believe ANYTHING HERMES would not be applicable. Thx for the responses.I believe it's only sneakers, handbags & jewelry, above a certain price point and there's a list of brands. Hermes bags are on that list but not scarves or other clothing, jackets etc..
For what it's worth, I do NOT trust eBay's authentication service. They have gotten in wrong both ways; judged counterfeits as authentic & authentic goods as fake. We have no transparency on the "team" doing the authenticating other than when they were hiring, the qualifications were; 2 years authenticating OR 2 years SALES experience in luxury goods.
That's very strange as the service is pretty limited according to their policy.
What items are eligible for eBay Authenticity Guarantee?
So you had to send items not on this list to eBay authentication?