Does anyone know EBay return policy I thought it was 3 days?? A buyer requested a return 8 days after purchasing a “buy it now” item. Is this possible?
eBay, etc. General Question/Answer Thread
- Thread starter Japster
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Thank you for ur reply. how do I know the buyer "didn't claim not as described"? They opened a return on the 8 day after the item was delivered(signature conformation included). This is what I woke up to
Info from the buyer
Reason
Doesn't seem authentic
Comments
These is a dent on the front of the bag. It is under the center clasp.
I even packaged the bag with everything that came from the Louis Vuitton store. The bag was inside the dustbag in the yellow sturdy LV box inside a regular brown shipping box with the receipt and blue ribbon included too. Also a day before the buyer purchased my item contacted me asking if I had the receipt for the bag. I ignored the message bc I don't respond to new accounts and it stated in my listening that it comes with receipt. but the next day the buyer purchased my bag. I should had just canceled the sale
"Doesn't seem authentic" is SNAD. That's the option ebay gives the buyer when the item is presumed to be fake.Thank you for ur reply. how do I know the buyer "didn't claim not as described"? They opened a return on the 8 day after the item was delivered(signature conformation included). This is what I woke up to
Info from the buyer
Reason
Doesn't seem authentic
Comments
These is a dent on the front of the bag. It is under the center clasp.
I even packaged the bag with everything that came from the Louis Vuitton store. The bag was inside the dustbag in the yellow sturdy LV box inside a regular brown shipping box with the receipt and blue ribbon included too. Also a day before the buyer purchased my item contacted me asking if I had the receipt for the bag. I ignored the message bc I don't respond to new accounts and it stated in my listening that it comes with receipt. but the next day the buyer purchased my bag. I should had just canceled the sale
But her comment contradicts her reason! (Just because there might be a dent doesn't mean it's not authentic.)
But because the dispute is for fake (true or not), you're kind of stuck and have to agree to the return or ebay will decide it for you and ding your account. You're required to pay for the return shipping label and when you get it back, the refund is for the full amount.
Do you think Ebay will automatically side with the buyer that my bag is fake how can I prove the its authentic? she even has my receipt with my personal info showing that it was purchased from LV
Unfortunately, yes, they will side with the buyer.
Accept the return, add the buyer to your BBL and post the buyer's name on this thread so others can add the ID to their BBLs.
eBay Non-Paying Bidder List
Buyers name chribre-4409. I thought at first the 4409 were their feedback number but its not. They just opened the account July 10 and purchased my item July 11th.
Yikes I didn't realise eBay had sneaked their final value fees up to 12.8% Plus the .30p fee I sell quite a few low value items so time to move elsewhere I think
I posted a couple of items late last week because I had forgotten I was going away. I would usually adjust the dispatch times on auctions if this happens and add a note. My bad I know but in both cases I informed buyers, upgraded postage to 1st and they were okay with it. Ebay has immediately informed me they won't pay my funds into my bank until one day after they've received proof of delivery......very draconian IMO! It means I'll have to increase postage charges on smaller items as at the moment I send with just proof of postage.
Unless you're selling higher value items on reduced final value fees it's not worth using eBay anymore!
I posted a couple of items late last week because I had forgotten I was going away. I would usually adjust the dispatch times on auctions if this happens and add a note. My bad I know but in both cases I informed buyers, upgraded postage to 1st and they were okay with it. Ebay has immediately informed me they won't pay my funds into my bank until one day after they've received proof of delivery......very draconian IMO! It means I'll have to increase postage charges on smaller items as at the moment I send with just proof of postage.
Unless you're selling higher value items on reduced final value fees it's not worth using eBay anymore!
The final value fees of 12.8% plus 30 cents is equivalent to what you used to pay in ebay plus paypal fees, is it not? So it isn't really more expensive except that the FVF is collected on the after tax amount.
I don't blame ebay for withholding funds until you've shipped. I'm not sure why that would require you to increase postage charges. You're still getting the same amount of money, just not until you've shipped. Haven't you been buying trackable postage all along? It is extremely risky not to have tracking; a buyer would win every case if they claimed non-receipt.
EBay are withholding funds until a day after the goods have been received not shipped. I'm not desperate for the money so it's not bothering me in that respect. I've had a perfect record with EBay as a seller and on this one occasion I wasn't able to post on the day I said.
For low value items, especially £5-£10 buyers definitely won't pay up to double the postage for a trackable service.
So no, in the past I haven't posted items on a trackable service that are under £20 in value as these are insured by our post office with "proof of postage" This does rely on the buyers integrity and honesty but I've found for the most part that EBay buyers are just genuine people that wouldn't be dishonest and say something hadn't arrived that had!! On a couple of occasions in 20 years this has happened and I just had to put in a claim with the post office.
i haven't worked out the difference between PayPal and EBay but I feel that as EBay has streamlined the system to their advantage they shouldn't be so greedy! EBay hasn't favoured sellers for years and like many others in the future I'll sell cheaper items on something like Vinted or FB
As much as everyone dislikes increases in fees or the way ebay treats sellers, the fact remains that ebay is the site that gets the traffic! If you want to sell items, even if you use other sites too, stick with ebay.
To move to another site just because ebay eliminates Paypal as the fee manager for payments is (IMO) cutting off one's nose to spite your face.
I don't recall exactly when ebay required me to be on their managed payments program but it's been about a couple of years and from my calculations, there isn't a big difference in fees. Sometimes the fee I pay ebay is a bit more than I would have paid had the payment gone to my Paypal account and sometimes the fee is a bit less than if Paypal were handling it. It balances out and the annual difference is <$5 (if that).
I have a buyer who filed a Not as Described and is claiming the color of the wallet I sold her isn't as vibrant as the photos. My photos looks like all of the others of the the same item on eBay. Basically she's having buyer's remorse and "Not as described" was the only option where she could get a return.
I know eBay generally bends over backwards to placate buyers, but do I have any options here for a buyer who just changes her mind?
I know eBay generally bends over backwards to placate buyers, but do I have any options here for a buyer who just changes her mind?
Thanks. Yesterday I responded to her claim with a message detailing how my description of the item was taken directly from the company's web site and that I take all my own photos. I have not yet heard back from her. I will try to dispute the claim but I don't know how far I'll get. It makes me mad that eBay sellers are held hostage to the fickleness of the buyers.
If you dispute the claim and she escalates for ebay to resolve, you'll lose the case and get dinged. But if you just accept the return and send the return shipping label, you won't get the ding.
Either way, you're stuck taking the return unless you can get her to close the dispute and keep the item.