eBay, etc. General Question/Answer Thread

[dolali]

The seller must have chosen the option to issue the refund without requiring the return.

If this was a mistake on the seller's part and if she wants the item back, you can reply that she needs to send you a prepaid return shipping label. You aren't responsible for paying return shipping for her mistake.

It's possible she decided it would cost her too much in postage to have you send it back. I agree you should contact her to make sure she doesn't want it back.

Thank you so much! I have contacted seller and are awaiting her response.

 

[holiday123]

My concern is that they sell fakes.

To follow up, the bag shipped directly from the company in a beautiful gift box along with packing slip. My FedEx account shows where/who shipped this and it was the company. Exactly the same as my previous purchase direct from the brand. Payment type was shopify payment. I have no idea what that is. Seller's listings have all been removed from Ebay. Not sure if VERO or what, but while waiting for my bag they received 2 positive feedbacks. This isn't a well known brand (search ebay and find 1,000 listings vs. 100,000 listings for Coach) so I don't know why anyone would want to produce fakes especially since this seller had one of every bag/slg/accessory listed that this company makes. Seems an awful lot of work. I didn't get a crazy cheap price (50% off retail) but this brand rarely discounts their items so it was a good price to me. So I'm still not sure what the scam is unless stolen credit cards. This company also has a rewards program for purchases/social media presence so maybe this seller used points?

 

[Luvpurplepurses]

To follow up, the bag shipped directly from the company in a beautiful gift box along with packing slip. My FedEx account shows where/who shipped this and it was the company. Exactly the same as my previous purchase direct from the brand. Payment type was shopify payment. I have no idea what that is. Seller's listings have all been removed from Ebay. Not sure if VERO or what, but while waiting for my bag they received 2 positive feedbacks. This isn't a well known brand (search ebay and find 1,000 listings vs. 100,000 listings for Coach) so I don't know why anyone would want to produce fakes especially since this seller had one of every bag/slg/accessory listed that this company makes. Seems an awful lot of work. I didn't get a crazy cheap price (50% off retail) but this brand rarely discounts their items so it was a good price to me. So I'm still not sure what the scam is unless stolen credit cards. This company also has a rewards program for purchases/social media presence so maybe this seller used points?

Interesting. You make a good point about very little benefit of faking the product. Perhaps the seller is an influencer and gets points/credits for selling. Hopefully it will all work out.

 

[whateve]

To follow up, the bag shipped directly from the company in a beautiful gift box along with packing slip. My FedEx account shows where/who shipped this and it was the company. Exactly the same as my previous purchase direct from the brand. Payment type was shopify payment. I have no idea what that is. Seller's listings have all been removed from Ebay. Not sure if VERO or what, but while waiting for my bag they received 2 positive feedbacks. This isn't a well known brand (search ebay and find 1,000 listings vs. 100,000 listings for Coach) so I don't know why anyone would want to produce fakes especially since this seller had one of every bag/slg/accessory listed that this company makes. Seems an awful lot of work. I didn't get a crazy cheap price (50% off retail) but this brand rarely discounts their items so it was a good price to me. So I'm still not sure what the scam is unless stolen credit cards. This company also has a rewards program for purchases/social media presence so maybe this seller used points?

A few years ago, there was seller on ebay selling brand new Coach products, sometimes even before they were released, at extremely discounted prices. She was in Jacksonville. She went on for years until she was NARUed. I bet there was some pilfering going on in the warehouse and they finally caught her.

 

[hamismile]

very helpful

 

[ThisVNchick]

Curious if when you guys intend on blocking someone, do you answer their eBay messages and then block, or ignore and block?

Long story short, this particular buyer reached out to me before asking for more photos. I replied with the ones he wanted to see. Then he asked me to discount the shipping but I said I could not because the shipping rate was already subsided by me. Now he wants more photos of basically every side/ corner/edge of the item. This is a red flag for me. The item is a fricken candle...like really... you need to see a picture of how straight the wick is? Should I even respond to his last message or just ignore and block? I just don't want him to come back with a new account and try to buy it and then dispute out of spite

 

[BeenBurned]

Curious if when you guys intend on blocking someone, do you answer their eBay messages and then block, or ignore and block?

Long story short, this particular buyer reached out to me before asking for more photos. I replied with the ones he wanted to see. Then he asked me to discount the shipping but I said I could not because the shipping rate was already subsided by me. Now he wants more photos of basically every side/ corner/edge of the item. This is a red flag for me. The item is a fricken candle...like really... you need to see a picture of how straight the wick is? Should I even respond to his last message or just ignore and block? I just don't want him to come back with a new account and try to buy it and then dispute out of spite

I handle different buyers (potential or actual) differently depending on the item, price, offer, request for additional info or whatever.

In the case of your PITA, I'd block and stop responding!

 

[holiday123]

I can't find my purchase history on my PC. I can on the app. On PC it pushed me to a new platform, which I clicked to go to old platform, but it's still not what it was. Purchase history goes to "canceled items" "canceled invoices" "unpaid items" "unpaid invoices" all of which are none, but no purchase history. I'm lost. Also when I click on selling, it doesn't take me to what I'm selling, it takes me the overview, which doesn't show views or watchers. What am I missing? How do I see my purchases without having to go from PC to smartphone?

 

[whateve]

I can't find my purchase history on my PC. I can on the app. On PC it pushed me to a new platform, which I clicked to go to old platform, but it's still not what it was. Purchase history goes to "canceled items" "canceled invoices" "unpaid items" "unpaid invoices" all of which are none, but no purchase history. I'm lost. Also when I click on selling, it doesn't take me to what I'm selling, it takes me the overview, which doesn't show views or watchers. What am I missing? How do I see my purchases without having to go from PC to smartphone?

When you click on selling on the PC, and you are in the overview, click on the tab that says listings to see your active listings. Right below where it says "seller hub", there are tabs - overview, orders, listings, marketing...

When you click on purchase history, the top item should be orders. Canceled items are below that. They default to the last 60 days. Near the middle of the page, is a column that says "see orders from:" If you click the arrow next to the last 60 days, you can choose a year.

 

[holiday123]

When you click on selling on the PC, and you are in the overview, click on the tab that says listings to see your active listings. Right below where it says "seller hub", there are tabs - overview, orders, listings, marketing...

When you click on purchase history, the top item should be orders. Canceled items are below that. They default to the last 60 days. Near the middle of the page, is a column that says "see orders from:" If you click the arrow next to the last 60 days, you can choose a year.

That works for selling!

For purchase history, I click orders and it takes me back to "canceled items" "canceled invoices" "unpaid items" "unpaid invoices." I've tried signing out and in again, but it's not working. There is no option to "see orders from." Maybe it's my browser? I'm on a chromebook. The orders, cancelled invoices, cancelled items options are like an invisible toolbar that only appear when I hover towards the top of the page. At least I can see my orders from last 60 days on app, but sometimes I like to see orders from 2020 to remember who I get my pool filters from or what ink I buy etc...


ETA: I chatted with agent and he couldn't see my purchase history either, he said: This is an error from eBay that at the moment is not showing the orders from the member. For this reason I will send the alert to the technical department of eBay fix this error. We shall see.

 

[HavPlenty]

Thanks BB! Great detective work. I'm going to report these 3 sellers and the listings in all the ways that I can.

Edit: I reported directly to the team that monitors fake reports. They usually message me back so I will update. I did notice that the item has sold. Poor buyer - I seriously doubt they will receive an authentic item or an item as the one pictured.

I ran across something similar for a bag I was looking at. Same photos and description was used word for word. Checked the feedback and there was only 1 feedback and it was from the seller on the listing (as buyer) for the exact same item. who did you make the report to? I need to report these scammers.

 

[Xxmayxx]

I wanted to give an update on this forum regarding my bad experience. I think I should share the name of the seller (brandearauction) also since I do not want anyone else to go through this. I opened a case with ebay. The seller said that they will accept the return but could not return back the customs fee. Please note that Customs fees are incredibly difficult for an individual to get it refunded since once it enters the country, it is assumed as it has been consumed. I cannot lose the money. It is 10% of the Chanel bag price. They did not apologize as well.

While waiting for ebay to jump in, I was thinking of getting another bag and was browsing ebay, and look what I found. The exact listing of the bag from another ebay account (kyoto-japan_since1979). https://www.ebay.com/itm/CHANEL-A01113-Matelasse-W-Flap-Chain-Shoulder-Bag-Leather-Lambskin-White-Used-/133630122092
Please read the description. They said "Conspicuous stains" "Conspicuous discoloration (with coating)" in different locations and exactly knew the condition of the bag. I did not disclose all the pictures of the bag so they must have known the condition of the bag before sending it to me. They just did not disclose it in the "brandearauction" account, hoping that a stupid customer would just keep it. The worst scenario for them would be to have it returned.

So how is the bag that I have it here in the US already listed on another account? They already know that I would ultimately return the bag with the loss of my customs fee? I have read in the reviews that they haven't sent their bags to the customers saying that the listed bag is out of stock. I could guess how that happened.

In the end, they know that an international customer would just keep the bag since they will choose not to loose the money or at least would return the bag with their loss of the customs fee which is a scenario not the worst for them. I am really frustrated of their dishonesty at the moment. I feel like I am hurt and powerless.

I just wanted to say thank you for sharing your story and the seller's name. I've been saving up for a vintage Chanel bag and finally after negotiation with this seller, the seller accepted my offer, only to cancel it the very next minute with the reasoning of: buyer failed to pay. I was so mad.

I contacted Ebay and provided screenshots of the messages I received from the offer acceptance along with timestamp, and the timestamp of canceled order. Ebay had informed me that I did the right thing as this false reasoning of purchase cancellation can affect my account. I'm assuming this seller has done this to many other buyers.

I actually saw the same bag listed on Vestiaire (for more) and almost purchased it there. But after reading your story and how this seller handles situation + how he/she flat out lied about the order cancellation, I guess it was a blessing in disguise that my order got cancelled.

 

[barbee]

Since ebay will no longer use Pay Pal, are any of you fearful of using your bank account as the means of paying/receiving funds?

 

[BeenBurned]

Since ebay will no longer use Pay Pal, are any of you fearful of using your bank account as the means of paying/receiving funds?

Buyers still use ebay to pay for purchases. It's just sellers for whom ebay manages payments.

I've been in managed payments for about 7 months and haven't had issues.

 

[barbee]

Buyers still use ebay to pay for purchases. It's just sellers for whom ebay manages payments.

I've been in managed payments for about 7 months and haven't had issues.

I am not sure what managed payments are. I do sell sporadically, books and handbags, some miscellaneous. I felt pay pal was safe for both receiving and making payments, when I buy. I typically use my pay pal balance to buy, or a charge card. I don't feel having ebay send funds to my bank account, withdraw funds if I purchase, and manage monthly fees is very safe. From what I gather, there is a few day waiting period before the funds even enter the bank account. I am used to having the funds in pay pal immediately, then shipping same or next day. It just seems like an easy way, using pay pal, could now becomes a possible issue--i.e. ebay has control of my bank account.