eBay, etc. General Question/Answer Thread

[BeenBurned]

Bonanza question: When I sell an item somewhere else, I've been setting the item to reserved on Bonanza.
Now I just put my Bonanza store on vacation, which sets all active listings to reserved. Does that mean that when I take my store off vacation, all those previously reserved items will become active?

I'm interested in the answer too! I do exactly as you do when items sell elsewhere but TBH, in the past, instead of putting my booth on vacation, I just leave it open.

Traffic is so slow there that I don't get questions or offers that often and listings are set that I have to accept the sale before a buyer can pay. (I do that in order to avoid a case where I sold the item elsewhere but forgot to "reserve" it on Bonanza and it's no longer available.)

 

[MAGJES]

I received an item today from the Real Real and I believe they did not disclose the accurate description of the condition. The item was on sale and is not eligible for a return but I have emailed them tonight and explained that I would never ever have purchased if the “true” condition had been described. Does the Real Real play hardball in cases like this.......When an item is not eligible to be returned?

To be more specific......I purchased a Hermes Cashmere shawl. It was described as very good with some wear throughout. I have purchased other shawls with this SAME description in the past and have been perfectly happy. I avoid listings that describe a shawl with runs or picks, pulled threads, snags, etc....
Well this shawl has numerous pics, runs, pulled threads......with no mention of these in the Description. Not as described At it’s finest.

I even went on their site tonight and made a list of all descriptions of the shawls I avoided that did disclose runs, pulled threads, snags, etc.....
I didn’t want them to answer and say that “wear throughout” means that the shawl might have picks, pulled threads, etc because IT DOES NOT.

Here’s is my list. (I m hoping they they are not going to give me trouble and let me return but do feel better knowing that this proves that they are in the wrong here)


Good. Moderate pull at exterior;

Very Good. Light pulling at back exterior.

Very Good. Minor pilling throughout; minor pull at corner.

Good. Moderate snags throughout.

Very Good. Minor pulls throughout.

Very Good. Minor pulls at hem.

Very Good. Minor pulls at hem.

Very Good. Minor pulls at hem.

 

[muchstuff]

I received an item today from the Real Real and I believe they did not disclose the accurate description of the condition. The item was on sale and is not eligible for a return but I have emailed them tonight and explained that I would never ever have purchased if the “true” condition had been described. Does the Real Real play hardball in cases like this.......When an item is not eligible to be returned?

To be more specific......I purchased a Hermes Cashmere shawl. It was described as very good with some wear throughout. I have purchased other shawls with this SAME description in the past and have been perfectly happy. I avoid listings that describe a shawl with runs or picks, pulled threads, snags, etc....
Well this shawl has numerous pics, runs, pulled threads......with no mention of these in the Description. Not as described At it’s finest.

I even went on their site tonight and made a list of all descriptions of the shawls I avoided that did disclose runs, pulled threads, snags, etc.....
I didn’t want them to answer and say that “wear throughout” means that the shawl might have picks, pulled threads, etc because IT DOES NOT.

Here’s is my list. (I m hoping they they are not going to give me trouble and let me return but do feel better knowing that this proves that they are in the wrong here)


Good. Moderate pull at exterior;

Very Good. Light pulling at back exterior.

Very Good. Minor pilling throughout; minor pull at corner.

Good. Moderate snags throughout.

Very Good. Minor pulls throughout.

Very Good. Minor pulls at hem.

Very Good. Minor pulls at hem.

Very Good. Minor pulls at hem.

I’ve done this before, in fact just opened a case with them today re: a bag that was SNAD. They send you an email asking for photos to prove your claim then someone makes the decision. I’ve returned stuff, didn’t hear back yet but hope to tomorrow.

 

[MAGJES]

I’ve done this before, in fact just opened a case with them today re: a bag that was SNAD. They send you an email asking for photos to prove your claim then someone makes the decision. I’ve returned stuff, didn’t hear back yet but hope to tomorrow.

Thanks for this info muchStuff. I’ll go ahead and take photos in case they give me this option. Good luck to you!

 

[muchstuff]

Thanks for this info muchStuff. I’ll go ahead and take photos in case they give me this option. Good luck to you!

Thanks, you too, let us know how you make out.

 

[muchstuff]

Thanks for this info muchStuff. I’ll go ahead and take photos in case they give me this option. Good luck to you!

I called TRR this morning and while I couldn't speak to my original CS person (sigh) the gal I spoke to was great. She checked the other gal's notes and the short story is that I can return both bags and they're paying the shipping back from Canada. I opted to keep the Gucci instead of returning it as I think I can do a decent DIY on it so they're giving me a $70 thirty day credit for the undisclosed wear. (They originally said 14 day credit and I said it wasn't good enough).

I encourage you to call. Both times I called the wait time was minimal. I suspect they get a lot of people complaining about bad descriptions.

 

[dolali]

Hello,
I bought a bag on ebay and the description of the bag is not accurate. The pictures on auction did not show the wear on bag either. There is rust on the clasp that closes bag, discoloration on leather throughout, scratches on hardware, and other issues that were not disclosed. I contacted seller, and never heard back from her.

Today I started the return process filing as "bag not as described" (seller does not accept returns). Immediately after filing the return, seller offered a partial refund. Not sure I want to accept it, but I don't want to lose all my money! UGH. What are the chances that ebay will side with me? Should I just accept partial refund, treat the bag as a rehab project, and move on?

Thanks for your time and guidance

 

[whateve]

Hello,
I bought a bag on ebay and the description of the bag is not accurate. The pictures on auction did not show the wear on bag either. There is rust on the clasp that closes bag, discoloration on leather throughout, scratches on hardware, and other issues that were not disclosed. I contacted seller, and never heard back from her.

Today I started the return process filing as "bag not as described" (seller does not accept returns). Immediately after filing the return, seller offered a partial refund. Not sure I want to accept it, but I don't want to lose all my money! UGH. What are the chances that ebay will side with me? Should I just accept partial refund, treat the bag as a rehab project, and move on?

Thanks for your time and guidance

99% that ebay will side with you. 100% unless they've changed their policy. As far as I know, a person doesn't even examine the claim. A computer automatically decides in the buyer's favor. The seller is hoping she won't have to accept the return but if she knows how the system works, she will accept it right before you are allowed to escalate the return. If she allows you to escalate and ebay sides with you, she will get a defect on her account, which could limit her ability to sell.

 

[whateve]

I'm interested in the answer too! I do exactly as you do when items sell elsewhere but TBH, in the past, instead of putting my booth on vacation, I just leave it open.

Traffic is so slow there that I don't get questions or offers that often and listings are set that I have to accept the sale before a buyer can pay. (I do that in order to avoid a case where I sold the item elsewhere but forgot to "reserve" it on Bonanza and it's no longer available.)

You're not going to believe this, but when I took my booth off vacation, I can't remember if I had to go through and reserve those items that may have been reactivated. I seriously can't remember even though it was only a few days ago! I had vacation brain.

 

[dolali]

99% that ebay will side with you. 100% unless they've changed their policy. As far as I know, a person doesn't even examine the claim. A computer automatically decides in the buyer's favor. The seller is hoping she won't have to accept the return but if she knows how the system works, she will accept it right before you are allowed to escalate the return. If she allows you to escalate and ebay sides with you, she will get a defect on her account, which could limit her ability to sell.

Thank you whateve! It bothers me that seller did not disclose obvious flaws. I think I will return it!

 

[holiday123]

Maybe someone has a guess as to what is happening here. I bought a bag on Ebay (all the red flags - only stock pics, 0 feedback, newly registered account) but seller has free returns and I used a CC so I figured what's the risk? I know probably lots of risks, but I went ahead and ordered. This seller has a lot of listings, all stock pics, all same brand of bag/slg etc. Well today I get an email from FedEx that my package is on the way. It is shipping direct from the Brand's warehouse. I had a feeling this seller may be a drop shipper, but how in the world can they sell me a bag at 50% off retail from a company that controls their prices and doesn't do a lot of sales? Are they using a stolen credit card or something? I'm not getting what is in it for the seller. Anyone have ideas?

 

[Luvpurplepurses]

Maybe someone has a guess as to what is happening here. I bought a bag on Ebay (all the red flags - only stock pics, 0 feedback, newly registered account) but seller has free returns and I used a CC so I figured what's the risk? I know probably lots of risks, but I went ahead and ordered. This seller has a lot of listings, all stock pics, all same brand of bag/slg etc. Well today I get an email from FedEx that my package is on the way. It is shipping direct from the Brand's warehouse. I had a feeling this seller may be a drop shipper, but how in the world can they sell me a bag at 50% off retail from a company that controls their prices and doesn't do a lot of sales? Are they using a stolen credit card or something? I'm not getting what is in it for the seller. Anyone have ideas?

My concern is that they sell fakes.

 

[dolali]

Hello,
I bought a bag on ebay and the description of the bag is not accurate. The pictures on auction did not show the wear on bag either. There is rust on the clasp that closes bag, discoloration on leather throughout, scratches on hardware, and other issues that were not disclosed. I contacted seller, and never heard back from her.

Today I started the return process filing as "bag not as described" (seller does not accept returns). Immediately after filing the return, seller offered a partial refund. Not sure I want to accept it, but I don't want to lose all my money! UGH. What are the chances that ebay will side with me? Should I just accept partial refund, treat the bag as a rehab project, and move on?

Thanks for your time and guidance

99% that ebay will side with you. 100% unless they've changed their policy. As far as I know, a person doesn't even examine the claim. A computer automatically decides in the buyer's favor. The seller is hoping she won't have to accept the return but if she knows how the system works, she will accept it right before you are allowed to escalate the return. If she allows you to escalate and ebay sides with you, she will get a defect on her account, which could limit her ability to sell.

Today I received a refund from ebay for the total cost of bag, plus shipping without me having to escalate. I don't see any place where I can check for a return label so I can ship the bag back. Is it normal procedure to receive refund before shipping bag back to seller? I certainly do not want to keep the bag, but have no way of returning it right now.
What is the best way to handle this situation?

Thanks again.

 

[BeenBurned]

Today I received a refund from ebay for the total cost of bag, plus shipping without me having to escalate. I don't see any place where I can check for a return label so I can ship the bag back. Is it normal procedure to receive refund before shipping bag back to seller? I certainly do not want to keep the bag, but have no way of returning it right now.
What is the best way to handle this situation?

Thanks again.

The seller must have chosen the option to issue the refund without requiring the return.

If this was a mistake on the seller's part and if she wants the item back, you can reply that she needs to send you a prepaid return shipping label. You aren't responsible for paying return shipping for her mistake.

 

[whateve]

Today I received a refund from ebay for the total cost of bag, plus shipping without me having to escalate. I don't see any place where I can check for a return label so I can ship the bag back. Is it normal procedure to receive refund before shipping bag back to seller? I certainly do not want to keep the bag, but have no way of returning it right now.
What is the best way to handle this situation?

Thanks again.

It's possible she decided it would cost her too much in postage to have you send it back. I agree you should contact her to make sure she doesn't want it back.