eBay, etc. General Question/Answer Thread

[BeenBurned]

I am not sure what managed payments are. I do sell sporadically, books and handbags, some miscellaneous. I felt pay pal was safe for both receiving and making payments, when I buy. I typically use my pay pal balance to buy, or a charge card. I don't feel having ebay send funds to my bank account, withdraw funds if I purchase, and manage monthly fees is very safe. From what I gather, there is a few day waiting period before the funds even enter the bank account. I am used to having the funds in pay pal immediately, then shipping same or next day. It just seems like an easy way, using pay pal, could now becomes a possible issue--i.e. ebay has control of my bank account.

I think you're confused or just not understanding.

1. I typically use my pay pal balance to buy, or a charge card.
You are still using paypal to make your purchases, either with money that's there or with a c.c.

2. I don't feel having ebay send funds to my bank account, withdraw funds if I purchase, and manage monthly fees is very safe.
Ebay is NOT withdrawing any funds for purchases. You are paying exactly as you always have been, using PP to fund the purchase. Ebay has always offered the option (and I believe they still do) of paying your ebay invoices through either PP. or directly from a bank account or charging a c.c. So the option has always been there to give them the banking info and that has not changed.

3. From what I gather, there is a few day waiting period before the funds even enter the bank account.
This is no different from Paypal. After making a transfer, although IRL, the funds get there almost immediately, paypal doesn't give you credit for 4 days. However with MP through ebay, my funds. get transferred the next day and show in my account 2 days later, so it's actually a day EARLIER that my money is in the bank with ebay than with PP.

4. I am used to having the funds in pay pal immediately, then shipping same or next day.
It's exactly the same in ebay. When the buyer pays, the money is in your ebay account and available to pay for the shipping label. (And i do use the money to print my labels through ebay and ship same day.)

5. It just seems like an easy way, using pay pal, could now becomes a possible issue--i.e. ebay has control of my bank account.
It's no more (or less) dangerous than paypal or any other company to whom you pay bills electronically. A company having you bank account info cannot willy-nilly withdraw your funds without reason.

 

[daisychainz]

Since ebay will no longer use Pay Pal, are any of you fearful of using your bank account as the means of paying/receiving funds?

100%!! I just sell small things there now but it really sucks that we have to give that information up to continue. It's not like I'm afraid they will take my bank funds, I am afraid when they are hacked my numbers are with hackers who will do stuff. I don't need another company and its employees having my bank account number. I do sell much more on Amazon and had to give them my bank account so I choose an account that I didn't use much. They direct deposit funds (Amazon) so frequently that when I look at the account I see so much Amazon deposit activity it scares me. I don't like that the company can deposit all the time like that without me controlling it (like I could with Paypal). Ebay is just doing more to help buyers, not like they have many of those anymore anyway lol. Ebay is old-school now and perhaps this is a good time to find a more progressive and modern platform that more users like! If I have to give my account number I'd rather give it to Posh or Etsy or Depop or something where people in my age group shop.

 

[CatePNW]

It's been so long since I actively sold on eBay and so much has changed. I recently purchased a belt, just like one I already have but in a smaller size. I received it today and it is not the belt shown in all the photos in the listing, totally different style, but same brand. I'll be contacting the seller but I want to know if it comes to me having to file a claim, is it best to do so first with eBay or PayPal? I know there was a rule before, and not sure if any one method is more advantageous now. Thanks!

 

[BeenBurned]

It's been so long since I actively sold on eBay and so much has changed. I recently purchased a belt, just like one I already have but in a smaller size. I received it today and it is not the belt shown in all the photos in the listing, totally different style, but same brand. I'll be contacting the seller but I want to know if it comes to me having to file a claim, is it best to do so first with eBay or PayPal? I know there was a rule before, and not sure if any one method is more advantageous now. Thanks!

You can file through either but SNAD is better filed through ebay.

 

[BeatriceP]

Good day, lovely ladies.
I have another SNAD opened and I would like to hear your advice.
I have sold a Max Mara dress to a buyer from the US (I am located in Europe). Used the fastest shipping option, sale date was 3rd of June and the buyer got the dress on the 10th of June.
The first thing the buyer did was to message me and tell me the dress had a different tag. I have explained in the description that the tag is replaced because of the Max Mara outlet policy. This was written within the description, in bold! I specifically wrote that if the absence of the genuine tag is an issue, better not to purchase the dress. I have also included a picture within the description, a picture with the tag only, for the potentials buyers to see and decide.
After that, she messaged me to tell me that the dress has no paper tags. The dress was listed under ''new without tags'' category. It did have however the small fabric tag on which the designer papers tags are attached. This is how the items are sold in the Italian outlet. The dress was 100% new, I have bought it for myself on a trip, thought about altering it, but then decided to sell it.
Now she opened a case and claims: " the dress may be never worn but there are yellowish stain all over the dress. I attached some pictures for you too see. This may be due to high humidity of storage condition or other reason. This dress does not look like new ( new without label) in any way. "
Below, I am attaching one of the pictures she uploaded to prove her case, the second one is mine, from the original listing. These "yellow stains" are part of the fabric and are not signs of wear. This is how the fabric was from the very start and absolutely all the flowers on the dress have the same yellow hue to them and in the same places, which is how the fabric is all over.
I have learned here on the the purse forum that with eBay, the buyer is always right when opening a case, but is there anything to be done for my case? It's just outrageous how a buyer can get away with such things. I payed a lot for the shipping and now I will lose some money because of this.

 

[BeenBurned]

Good day, lovely ladies.
I have another SNAD opened and I would like to hear your advice.
I have sold a Max Mara dress to a buyer from the US (I am located in Europe). Used the fastest shipping option, sale date was 3rd of June and the buyer got the dress on the 10th of June.
The first thing the buyer did was to message me and tell me the dress had a different tag. I have explained in the description that the tag is replaced because of the Max Mara outlet policy. This was written within the description, in bold! I specifically wrote that if the absence of the genuine tag is an issue, better not to purchase the dress. I have also included a picture within the description, a picture with the tag only, for the potentials buyers to see and decide.
After that, she messaged me to tell me that the dress has no paper tags. The dress was listed under ''new without tags'' category. It did have however the small fabric tag on which the designer papers tags are attached. This is how the items are sold in the Italian outlet. The dress was 100% new, I have bought it for myself on a trip, thought about altering it, but then decided to sell it.
Now she opened a case and claims: " the dress may be never worn but there are yellowish stain all over the dress. I attached some pictures for you too see. This may be due to high humidity of storage condition or other reason. This dress does not look like new ( new without label) in any way. "
Below, I am attaching one of the pictures she uploaded to prove her case, the second one is mine, from the original listing. These "yellow stains" are part of the fabric and are not signs of wear. This is how the fabric was from the very start and absolutely all the flowers on the dress have the same yellow hue to them and in the same places, which is how the fabric is all over.
I have learned here on the the purse forum that with eBay, the buyer is always right when opening a case, but is there anything to be done for my case? It's just outrageous how a buyer can get away with such things. I payed a lot for the shipping and now I will lose some money because of this.

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I'm so sorry you got this buyer but other than being able to convince her that there's nothing wrong with the dress (and it sounds as though you did try that), it's unlikely that you'll win the case.

I'm betting that the real reason for her wanting to return it is that it doesn't fit. If you don't have a return policy stated in your listing, many buyers assume (often incorrectly) that the seller won't accept a return. And knowing that ebay sides with the buyer, your buyer opened a SNAD case.

I'm not sure how the return and shipping label process works for international SNAD cases but my suggestion is to accept the return and when given the option of providing a shipping label or having ebay provide it, choose the latter.

She'll have a date by which to return it and if it doesn't come back, you can request that the case be closed.

(Just curious: Had she been honest and admitted that it didn't fit, would you have accepted the return request? She would have had to pay for return shipping.)

 

[BeatriceP]

Thank you for your kind reply, BeenBurned!
I also do think the real reason is that she does not like how the dress looks on her and not all other reasons she has messaged me about.
I am sad because I always pay more for the shipping than I charge the buyer, so I will lose money when she will send the item back, having to return her the shipping cost (which was actually way more than she paid for).
To be honest, I would not accept returns except for some extraordinary circumstances (apart from SNAD). I think buying on Ebay is risky, sometimes you get amazing deals and sometimes not, so the buyer should accept the risk when shopping there. Also, it has happened to me before that the item got lost and I had to refund the buyer, so international shipping is risky by itself. I have had ebay purchases that were underwhelming upon arrival, but it has never occurred to me to open a SNAD case. I either resold or donated the items. I also got great deals for items, so overall I was happy with the outcome. Please correct me if I'm wrong in thinking this way, I only sell on ebay my personal items, so I'm not very familiar with how experienced sellers react in such situations.

 

[chicinthecity777]

Dear eBay experts, I have a question regarding new rules on eBay collecting tax at check-out. I have a potential buyer based in Texas and I am in the UK. The item is over £1k. Can someone help me to confirm, when she goes to check-out,

1. Does eBay collect state tax and if so how many % that is?

2. Does eBay collect import duty? If so how do they determine the amount?

Thank you in advance!

 

[whateve]

Dear eBay experts, I have a question regarding new rules on eBay collecting tax at check-out. I have a potential buyer based in Texas and I am in the UK. The item is over £1k. Can someone help me to confirm, when she goes to check-out,

1. Does eBay collect state tax and if so how many % that is?

2. Does eBay collect import duty? If so how do they determine the amount?

Thank you in advance!

Ebay collects sales tax. She should know the percentage in her area. It isn't just state tax; sometimes counties and local municipalities have an additional percentage. The state of Texas charges 6.25%, but it could be more depending on where she lives in the state. Whatever she pays is the same as any other purchase she makes in her state.

Ebay will collect import duty if you are using the global shipping program. She will know exactly how much she will pay when she starts checkout. If you are shipping on your own, ebay won't collect duty. The carrier that delivers it to her will collect it from her. In that case, it is difficult to know in advance how much it would be. Since the amount is over $800, there could be duty charged but it isn't always collected.

 

[chicinthecity777]

Ebay collects sales tax. She should know the percentage in her area. It isn't just state tax; sometimes counties and local municipalities have an additional percentage. The state of Texas charges 6.25%, but it could be more depending on where she lives in the state. Whatever she pays is the same as any other purchase she makes in her state.

Ebay will collect import duty if you are using the global shipping program. She will know exactly how much she will pay when she starts checkout. If you are shipping on your own, ebay won't collect duty. The carrier that delivers it to her will collect it from her. In that case, it is difficult to know in advance how much it would be. Since the amount is over $800, there could be duty charged but it isn't always collected.

Thank you for much for your reply! i have not enrolled in GSP so I guess eBay will only collect state tax at check-out. i am going to lay it all out to my buyer.

 

[whateve]

nm

 

[Luvpurplepurses]

This was my first experience with the new policy on unpaid auction winners. I usually only list BIN so I don't have to deal with non-payments. I used to have EB open an automatic unpaid claim after 48 hours. Now you have to wait 4 days and then EB will cancel the order with no bad consequence to you the seller. I think 4 days is a ridiculous amount of time. Back to BIN listings only!

 

[BeenBurned]

This was my first experience with the new policy on unpaid auction winners. I usually only list BIN so I don't have to deal with non-payments. I used to have EB open an automatic unpaid claim after 48 hours. Now you have to wait 4 days and then EB will cancel the order with no bad consequence to you the seller. I think 4 days is a ridiculous amount of time. Back to BIN listings only!

Actually, I discovered that 4 days works out better. Now the dispute closes on that 4th day whereas when I'd open a dispute in 48 hours, I had to wait an additional 4 days to close it so it took 6 days to end instead of the now-4 days.

 

[Luvpurplepurses]

Actually, I discovered that 4 days works out better. Now the dispute closes on that 4th day whereas when I'd open a dispute in 48 hours, I had to wait an additional 4 days to close it so it took 6 days to end instead of the now-4 days.

Interesting! I always stated in my listing that they had 48 hours to pay & when EB opened an upaid claim I would relist the item. I didn't wait for EB to give them another 4 days before I would relist.

 

[BeenBurned]

Interesting! I always stated in my listing that they had 48 hours to pay & when EB opened an upaid claim I would relist the item. I didn't wait for EB to give them another 4 days before I would relist.

There's no rule against doing that but my fear is that if I relist (and possibly resell) and the original buyer would pay within the 4 day allowed time, I'd get a defect if I couldn't supply the item.