Thanks Nicole. That is what I figured.
Lesson learned. I will never ever even pull up a brand_jfa listing again on ebay.
eBay, etc. General Question/Answer Thread
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Lesson learned. I will never ever even pull up a brand_jfa listing again on ebay.
I don't blame you for never wanting to do business with them again, particularly after reading your other post here, #21.
But I do have a suggestion. You have nothing to lose!
Tell them you're a repeat buyer (possibly even referring them to the reference to a previous purchase that wasn't accurately described as well as any positive experiences) and request a refund of the fees you wouldn't have lost had they been honest in their listing.
They might be open to examining the potential financial loss of an Hermes client. (This isn't to say you need to go back to them; just that they might consider their bottom line and reimburse your loss.)
Thank for your reply BB.
They woke up this morning to a refund offer of $30 (which I do not want - I declined). I have not tried to negotiate a better offer (yet?) since the condition of the problem is a problem but like you said I have nothing to lose. In the meantime here are pics.
This is the bag I thought I purchased (Ranking "s" - new/like new) - Picture of Corner in listing:
Here is the pic of the bag I received: all four corners are like this (plus well used handles which cannot be captured in a photograph). The leather is scuffed on two of the corners so not sure if "cleaning" would have a good result. If it was only the corners I honestly could deal with it but the SOFT handles are a deal breaker. They should be very stiff and you should feel the leather texture....it feels like a smooth shaved leg.....the texture has been worn off. It took a great deal of time to wear these handles down so listing as a like new/new bag is deceitful. I totally blame myself. I just sold this same bag (still new) in a smaller size only because i wanted the larger size like this one. I use them for work as this size holds a ton. Wanted something loud. Thanks for listening.
Well - this is weird. The Seller sent me a return label.......
.....and this is what I see when I click on my return details. Funny thing....I have not shipped. It's still sitting here on my bed. I just opened the label this morning on the 2nd and it says the return was shipped yesterday and is in OHIO. ??????
Your item is on its way back to the seller. Your seller should send you a refund within 2 business days of delivery.
.....and this is what I see when I click on my return details. Funny thing....I have not shipped. It's still sitting here on my bed. I just opened the label this morning on the 2nd and it says the return was shipped yesterday and is in OHIO. ??????
Your item is on its way back to the seller. Your seller should send you a refund within 2 business days of delivery.
| Carrier | DHL | |||
| Tracking number | 2288776906 | |||
| ||||
| Customs status updated Dec 01, 2020, 8:42 PM, CINCINNATI HUB,OH |
This sounds like one of 2 possibilities.Well - this is weird. The Seller sent me a return label.......
.....and this is what I see when I click on my return details. Funny thing....I have not shipped. It's still sitting here on my bed. I just opened the label this morning on the 2nd and it says the return was shipped yesterday and is in OHIO. ??????
Your item is on its way back to the seller. Your seller should send you a refund within 2 business days of delivery.
Carrier DHL Tracking number 2288776906
Accepted In Transit Delivered Customs status updated
Dec 01, 2020, 8:42 PM, CINCINNATI HUB,OH
1. The seller is confused with multiple returns and submitted the wrong label to the wrong buyer for the wrong return
2. The seller is going claim you sent back the wrong item when "your" label shows a different item having been returned.
I'd contact the seller through the dispute (getting it on ebay's record) that it appears you received the incorrect label, that you aren't in Ohio and haven't shipped it yet. Let him know you want to make sure you get the proper label so when your SNAD item is received by the seller, you get your correct refund.
You might also call ebay and hope to get someone who can understand what's going on! Ask them to get it on record that you don't know what to do at this point.
Thanks for the reply!
I cannot for the life of me find where to respond through the dispute (or return request). If it makes a difference - the seller has a 30 day return policy and I only:
1. Requested a return
2. The seller responded with a return label
3. Ebay sent an email thanking me for shipping my item!
There is nowhere to respond to the seller at this point except to send them a message. I am going to call ebay now.
Were you able to get your shipping label/tracking issue figured out?
In a crazy coincidence, I also purchased a bag on eBay from Japan which arrived today, and it is also in worse condition than pictured. I purchased it because it is a discontinued model from a year or two ago that I have been looking for everywhere and my google search that day lead me to this eBay listing. This bag was described as having wear, but not that the leather was ripped in some places and the photos showed but cleverly disguised the worst of the damage using lighting shine and flattering camera angles. The damage is not reparable, so now I am in the same situation as you. I have to return it and lose what I paid for customs fees. I wonder if Japanese sellers have changed over time. I always used to find that the condition of their items would be described with the pickiest buyers in mind and was usually better than described or at least matched the description. The bag I got is cute from 6 feet away, but any closer and it looks like it got stuck in some machinery.
I agree! In the past I would receive items in better condition than the listing described. Now.....not so much! I called ebay yesterday and was told that they needed to request another label from the seller. They said the one I received in my ebay messages from my seller and the one that was uploaded showing "shipped" are two different label numbers. I did not notice that before I called them. Ebay said they would give my seller 5 days to send me another label. I woke up this morning with a message from my seller telling me to use the label that I received originally and that the status would be updated when I delivered it to DHL. At this point I'm still confused. Ebay also told me yesterday.....(and not sure about this either)....that if the seller did not send me another label that Ebay would refund me in 5 days and I did not have to return the item. So at this point I was told by the seller to ship the item back using the 1st label they sent me and ebay tells me to wait for another label. The seller also told me to acquire a DHL ENVELOPE to ship the item back. This is a LARGE tote in a LARGE Hermes box. I am NOT using an envelope. I told them I would use the same large box they used to ship to me.
Good Morning! I sold an item on 11/25. I shipped it out on 11/27 due to the holiday; it was supposed to be delivered on Monday 11/30 via priority mail. Instead of being delivered I got the "arriving late" notice and so far as of 12/3 I have no updates! I contacted USPS with the late mail inquiry and I'm awaiting their response.
Question: Should I contact the buyer? They haven't contacted me yet, but it's been over a week since they paid and tomorrow will be a week since I shipped. I don't know what I would say other than the delay is with USPS and I asked them to look into it? When I check eBay is says the estimated delivery is on or before 12/11, so I guess technically it's not late yet. I shipped some personal first class mail the same day and it arrived on Monday. Why is priority mail slower? Ugh.
Question: Should I contact the buyer? They haven't contacted me yet, but it's been over a week since they paid and tomorrow will be a week since I shipped. I don't know what I would say other than the delay is with USPS and I asked them to look into it? When I check eBay is says the estimated delivery is on or before 12/11, so I guess technically it's not late yet. I shipped some personal first class mail the same day and it arrived on Monday. Why is priority mail slower? Ugh.
Call ebay again! And ask them to not only document the issues on the return request but also, to send you written confirmation of what you are supposed to do. You don't want to follow the seller's advice and lose your protection, your money or the bag!
I think combining Covid, the upcoming holiday rush and the fact that more people are shopping online adding to the mail rush, shipping is a sh!tshow!
I handed a package to my carrier on Monday and tracking is still showing only that a shipping label was creating but not indicating that item was shipped.
I've also had several "arriving late" notices and (so far), all have been ultimately delivered.
I know this isn't definitive, but might be reassuring to know that you aren't alone.
Thank you! Hopefully the buyer is also considering these factors. I assume they are since they haven't contacted me yet. I guess I will just wait a couple more days. I just wonder if they would be glad I acknowledged the delay, or somehow blame me for it and request a refund.
I usually reach out to my buyer just to let them know I am keeping an eye on their purchase.
I agree with BB, though I’m sure you would not follow these instructions from the seller. It is an awful feeling to be in limbo, when the seller is not giving you a reasonable option, but you know that eBay CS can say one thing and then not stand by those promises in the end. The advice for them to put it in writing is a great idea, because at least then you will have a bit more documentation on your side.
Does anyone know how to reduce the file size of photos taken from my iPhone? I wanted to add photos of the tears in the leather of the bag for my return request, but they are all 8 to 9 MB and they need to be 5 or less for Ebay to accept the pictures. I tried taking screenshots, or making the picture smaller, but neither of those worked. Thanks!