Doesn't that depend on sellers opting in? Are they not allowing sellers to ship on their own if they want to?
eBay, etc. General Question/Answer Thread
- Thread starter Japster
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@ksuromax is in the UAE and she said that there are restrictions now re: shipping to the UAE even if the seller says worldwide. She was working to purchase from a seller until that came up, the seller didn't know either until ksuro went to pay. So my assumption is that the seller had another method of shipping which over-ridden by eBay. Am I right Ksuro? ETA: Maybe it's only for international shipping? Don't know.
GSP has always been just international shipping. Sellers have always been responsible for domestic shipping. It's probably a covid-19 change because in some places the local post office has shut down. The GSP people can choose a different delivery service than the seller used domestically. I wonder if they've cut down on the number of countries they ship to due to covid-19 shutdowns.
Seems like it. I'm not sure the sellers can currently choose another option for international shipping, it didn't sound like it based on what @ksuromax said. I'm sure she'll comment when she wakes up...
nope, the Seller cannot amend anything
at least one i was talking to, could not
her our shipping was via USPS, she didn't even know about GSP until i told her
i guess so, as some of the Sellers now have a bold red remark that it cannot be shipped to the area, while Seller's own description says 'shipping worldwide', see?
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If a package misses a 'guaranteed delivery' date, who gets zinged for the 5 bucks now? Is the company still eating it or are they hitting the seller/shipper?
If there are two items (2 orders/listings, single checkout) with different 'guaranteed' dates in a single package that misses both dates, is the buyer eligible for $5 or $10?
If there are two items (2 orders/listings, single checkout) with different 'guaranteed' dates in a single package that misses both dates, is the buyer eligible for $5 or $10?
Is there such a thing? I shipped something that USPS lost for 2 weeks until they finally found it and delivered it, and I didn't get dinged. My seller dashboard shows that tracking was uploaded on time and validated.
I think this is what she's referring to:
Buying items with eBay Guaranteed Delivery
And the policy:
With eBay Guaranteed Delivery, you can narrow down your search results based on how quickly you want an item delivered.
When you buy an item with eBay Guaranteed Delivery, if it doesn’t arrive by the date specified in the listing, we’ll make it right.
Searching for items with eBay Guaranteed Delivery
Here’s how to find items that are guaranteed to arrive in a timeframe you select:
- Select the Guaranteed Delivery option on the left side of the search results page, or use the Guaranteed Delivery toggle on the right side to filter your results.
- Choose 1-, 2-, 3-, or 4-day shipping.
After you buy an item, we’ll send you an email with your guaranteed delivery date. You’ll also see the delivery date in Purchase history in My eBay and on your order details page.
What to do if your item doesn’t arrive by the guaranteed delivery date
If the item you bought with eBay Guaranteed Delivery doesn’t arrive on time, you can tell us by selecting Let us know in your confirmation email. Then choose Report delivery issue on the order details page.
You can also find your item in your purchase history and select Report late delivery from the More actions dropdown menu.
If there’s an issue, you’ll need to let us know within 30 days of the guaranteed delivery date so we can make it right.
How we’ll make it right
If something goes wrong, you can select an option to let us know how we can make it right. Depending on the issue, you may be able to:
- Receive a $5 voucher to use on a future eBay purchase (if shipping was free)
- Get a refund for the shipping cost (if you paid for shipping)
- Return the item for free and get a full refund
- Let the seller know that you didn’t receive your item
But WHO pays the $5? It used to be the company, but there was talk of changing that and taking from the seller. The seller shipped on time, but it got run through the black hole known as Ybor City and is running late.
I want the $5 (or $10), but I don't really think it's fair for the seller to have to pay it.
I want the $5 (or $10), but I don't really think it's fair for the seller to have to pay it.
If the seller shipped on time they won't be charged.
https://pages.ebay.com/seller-center/shipping/ebay-guaranteed-delivery.html#m22_tb_a1__3
"What happens when a delivery does not arrive by its guaranteed date and the seller has met all of the criteria?
For customers: If a Fast 'N Free item with a guaranteed delivery date arrives late, eBay will make it right for your buyer with one of these options:
- Voucher for a future eBay purchase
- Free return label if the sellers accepts returns
Order for two items was placed Saturday morning.
Order Update email received Monday noon saying ''shipped'. USPS Tracking shows accepted at 4PM Monday.
Purchase History page shows one due today, 4/30 (which didn't happen) and the other due tomorrow, 5/1 even though they both have the same tracking number. USPS shows the one tracking number due Saturday, 5/2 and 'on time'.
Order Update email received Monday noon saying ''shipped'. USPS Tracking shows accepted at 4PM Monday.
Purchase History page shows one due today, 4/30 (which didn't happen) and the other due tomorrow, 5/1 even though they both have the same tracking number. USPS shows the one tracking number due Saturday, 5/2 and 'on time'.
I'm probably a bit late to the party on this one. I've only recently noticed that Paypal no longer refunds fees when you refund a buyer
It's just not on! I've mostly only sold lower value items lately but what if this was an expensive handbag and someone files a SNAD totally unjustly. Do PP still withhold their fees if a refund is given? It's yet another reason to sadly have no faith in selling handbags on EBay!
There are so many situations where it's not the sellers fault. I have twice had bids on the same collection only item for example. The buyer has paid on both occasions then asked me to post it. I've ended up having to refund and PP have kept their fee! Is there anything I can do about this?
It's just not on! I've mostly only sold lower value items lately but what if this was an expensive handbag and someone files a SNAD totally unjustly. Do PP still withhold their fees if a refund is given? It's yet another reason to sadly have no faith in selling handbags on EBay!
There are so many situations where it's not the sellers fault. I have twice had bids on the same collection only item for example. The buyer has paid on both occasions then asked me to post it. I've ended up having to refund and PP have kept their fee! Is there anything I can do about this?
This has happened to me, fortunately only on low value sales. Buyer cancelled their purchase and I refunded before shipping.
PayPal changed their policy. As far as I know there's nothing you can do except increase your prices slightly.
It happened to me once with a $45 item. The buyer asked to cancel before shipping. It happened a few other times when I gave partial refunds or accepted returns. None of the items were particularly expensive. In March Paypal sent me a message that they were temporarily forgoing charging me fees on refunds through April 30 since I had been particularly affected by recent customer behavior. As it happened, I didn't have any returns or cancellations during that period.