eBay, etc. General Question/Answer Thread

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#9,301
BeenBurned said:
I've also had it happen (more than once) and I've asked the buyer(s) to give it a bit more time. In cases where there wasn't an eventual delivery scan, I've refunded. In other instances, having called the post office seemed to do something to make movement and items got delivered.
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I mentioned to the person I talked to at the post office about how things seems to start moving after I've called, and she said she notices that happens when she hasn't even done anything yet! I confirmed with her that some of those things that look like scans are computer generated and aren't really scans, like the one that says "in transit to next facility."

I'm still not sure how to do the refund. What I've done in the past is refund through paypal, and then do a cancellation through ebay. I'd had to pick buyer request in order to get my fees back and not get a defect. I don't know if I get a defect if she opens an INR claim.
 
#9,302
whateve said:
I mentioned to the person I talked to at the post office about how things seems to start moving after I've called, and she said she notices that happens when she hasn't even done anything yet! I confirmed with her that some of those things that look like scans are computer generated and aren't really scans, like the one that says "in transit to next facility."

I'm still not sure how to do the refund. What I've done in the past is refund through paypal, and then do a cancellation through ebay. I'd had to pick buyer request in order to get my fees back and not get a defect. I don't know if I get a defect if she opens an INR claim.
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The midnight 00:00 hours scans are computer generated.

Even if she opens INR, as long as you issue the refund without the case escalating, you don't get a defect. I think you can issue the refund either through ebay or PP and you'll get your fee credit since the PP transaction is linked to the ebay one.

I've found that refunding through PP saves you some money on tax. (Remember the case where I issued a partial refund through ebay and PP took more tax from me than had been paid? It ended up being credited but I had to fight for it. Yet another partial refund done through paypal worked in my favor.) I'm not sure how a full refund would work. But just to be safe, I'd do it through PP.
 
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#9,303
BeenBurned said:
The midnight 00:00 hours scans are computer generated.

Even if she opens INR, as long as you issue the refund without the case escalating, you don't get a defect. I think you can issue the refund either through ebay or PP and you'll get your fee credit since the PP transaction is linked to the ebay one.

I've found that refunding through PP saves you some money on tax. (Remember the case where I issued a partial refund through ebay and PP took more tax from me than had been paid? It ended up being credited but I had to fight for it. Yet another partial refund done through paypal worked in my favor.) I'm not sure how a full refund would work. But just to be safe, I'd do it through PP.
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The last time I refunded, I didn't get my fees back automatically.
 
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#9,304
What is a defect/ding and how do I know is there's any on my account? I tried to find it but was unable to. My feedback is 100%. Is feedback rating an indicator? So a seller with 98% feedback had gotten a few dings? Can someone explain how this works please?
 
#9,305
houseof999 said:
What is a defect/ding and how do I know is there's any on my account? I tried to find it but was unable to. My feedback is 100%. Is feedback rating an indicator? So a seller with 98% feedback had gotten a few dings? Can someone explain how this works please?
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Go to your "Seller Dashboard." All the different categories show on which you're evaluated. if you click the arrows, it gives more details.
 
#9,306
houseof999 said:
What is a defect/ding and how do I know is there's any on my account? I tried to find it but was unable to. My feedback is 100%. Is feedback rating an indicator? So a seller with 98% feedback had gotten a few dings? Can someone explain how this works please?
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Feedback isn't a factor in dinging your account. I have a defect for canceling an order. I think you can get defects for canceling for any reason other than buyer request or problem with buyer's address, or for allowing a return request to be escalated and then having it decided against you, or for possibly not shipping on time.
 
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#9,307
whateve said:
I have an item I sold that is probably lost in the USPS system. It was first class so not insured. It was shipped on March 3 and hasn't moved since March 4, when it was at the first distribution center. I have a person from USPS trying to get more information. At what point do I refund (I'm thinking Monday), and how do I do that so I don't get a defect and get my FVF fees back?
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BeenBurned said:
Are you sure that the buyer didn't get it without a scan? (Did the buyer contact you?)
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Luvpurplepurses said:
I had that happen once, I stayed in touch with my buyer and luckily they were patient. It took about 3 weeks but the post office eventually found it. I actually called the distribution center of the last scan trying to shake the package loose. Good luck!
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whateve said:
The buyer did contact me right when I was about to call the post office to see what happened. She seems very nice. I don't think she is scamming me. Even if she is, she deserves a refund if it doesn't get scanned.

Thanks! I haven't brought up the idea of a refund with my buyer yet. I hope she's patient. I imagine she could already open a not received claim and win.
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BeenBurned said:
I've also had it happen (more than once) and I've asked the buyer(s) to give it a bit more time. In cases where there wasn't an eventual delivery scan, I've refunded. In other instances, having called the post office seemed to do something to make movement and items got delivered.
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An update on my missing package. The previous last scan was on March 4. My buyer has been wonderfully patient during all of this. I had offered to refund her two days ago but she said she still had hopes and wanted to wait. I've called my local post office several times over the last week. I also signed up for alerts from the post office for that particular tracking number. After several days, my contact at the post office said she discovered that the package had been sent to another distribution center that wasn't showing up in the public scans. She had a contact at that distribution center and she was going to contact her to search for the package. It took a few days because her contact worked nights but this morning the tracking has started moving again. I really didn't think there was any hope. I truly doubt that the package would have moved if there hadn't been any intervention. I'm very lucky that I've had an amazing buyer.
 
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#9,308
whateve said:
An update on my missing package. The previous last scan was on March 4. My buyer has been wonderfully patient during all of this. I had offered to refund her two days ago but she said she still had hopes and wanted to wait. I've called my local post office several times over the last week. I also signed up for alerts from the post office for that particular tracking number. After several days, my contact at the post office said she discovered that the package had been sent to another distribution center that wasn't showing up in the public scans. She had a contact at that distribution center and she was going to contact her to search for the package. It took a few days because her contact worked nights but this morning the tracking has started moving again. I really didn't think there was any hope. I truly doubt that the package would have moved if there hadn't been any intervention. I'm very lucky that I've had an amazing buyer.
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If you get a late shipment/delivery ding, you can call ebay and get it removed. When they see that it was shipped on time and that the tardiness is USPS's fault, they should remove it. (They can see that you'd shipped and it was in USPS control at the time it went off the radar.)
 
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#9,309
whateve said:
An update on my missing package. The previous last scan was on March 4. My buyer has been wonderfully patient during all of this. I had offered to refund her two days ago but she said she still had hopes and wanted to wait. I've called my local post office several times over the last week. I also signed up for alerts from the post office for that particular tracking number. After several days, my contact at the post office said she discovered that the package had been sent to another distribution center that wasn't showing up in the public scans. She had a contact at that distribution center and she was going to contact her to search for the package. It took a few days because her contact worked nights but this morning the tracking has started moving again. I really didn't think there was any hope. I truly doubt that the package would have moved if there hadn't been any intervention. I'm very lucky that I've had an amazing buyer.
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I'm really glad that it worked out for you. I think constant follow up is the key otherwise they don't care.
 
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#9,310
This is my first time buying bags on ebay, and I was just wondering if I got a good price lol. I bought two Chloe small tess bags (from the same seller) for $500 and $550 respectively, both NWT (total: $1050+tax). They were listed for about $1000 and $1200 respectively. Is this a bargain? Or is that expensive for ebay?
 
#9,311
Has anyone noticed in their My purchases that the shipping delivery information cant be opened. either by the full purchase list or view item details. The shipping pulldown thingy is not there.
Or is it just me!
 
#9,312
Narnanz said:
Has anyone noticed in their My purchases that the shipping delivery information cant be opened. either by the full purchase list or view item details. The shipping pulldown thingy is not there.
Or is it just me!
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According to conversations @ksuromax has had when she tried to make a purchase, all shipping is now going through eBay's global shipping program.
 
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