Horrible recent experience as a buyer (non-fashion related).
I purchased 32 of an item (mini whiteboards - I'm a teacher, for my pupils to use). The seller only sent 8 of them (although the delivery label marked it as 32). However, it was a Hermes "small" package which would have been no way big enough for 32; it needed a fairly large box.
I contacted the seller, who said that he packed it himself and there was 'no way' they only sent me 8. I (incorrectly) started an item not received dispute, whereby he immediately entered the tracking number and won). I've now asked for a refund/started a return on the basis of missing parts. The seller hasn't responded - I don't expect him to. The only 'evidence' I have is photos of the open package, which clearly show the size and the fact there was only room for 8 in there, plus the fact that Hermes don't offer a service big enough for the order size.
Am I likely to win the case? I know - having sold a fair amount myself - eBay is VERY buyer friendly. But this seller is pulling a scam and I'm actually quite angry at the fact eBay might refund me but not penalise him for being so shady.
I purchased 32 of an item (mini whiteboards - I'm a teacher, for my pupils to use). The seller only sent 8 of them (although the delivery label marked it as 32). However, it was a Hermes "small" package which would have been no way big enough for 32; it needed a fairly large box.
I contacted the seller, who said that he packed it himself and there was 'no way' they only sent me 8. I (incorrectly) started an item not received dispute, whereby he immediately entered the tracking number and won). I've now asked for a refund/started a return on the basis of missing parts. The seller hasn't responded - I don't expect him to. The only 'evidence' I have is photos of the open package, which clearly show the size and the fact there was only room for 8 in there, plus the fact that Hermes don't offer a service big enough for the order size.
Am I likely to win the case? I know - having sold a fair amount myself - eBay is VERY buyer friendly. But this seller is pulling a scam and I'm actually quite angry at the fact eBay might refund me but not penalise him for being so shady.
I can't recall the last time I left negative feedback (the few times I've had issues, I usually can work things out with the seller) so I contacted eBay to report that the items are fake and the seller refused to refund 100% my money if/when I send the items back. Even though the items are fake, eBay said I still need to return them (I'd rather they go in the TRASH where they belong). Luckily my negative feedbacks destroyed the counterfeit-seller's feedback, but I'm sad to say that I saw the other items he sold recently and even though I won my items at excellent prices (if they were authentic...
), many other eBayers paid 3-5x as much as I did trying to win his other fake items. I feel bad for all these people who are going to be walking around with fake designer items they believe to be authentic, or who are familiar with the genuine products and have to argue with this a**hole of a seller. 
