I've already got Trust & Safety looking into the fraudulent shipping addy so this seller's already in trouble
eBay, etc. General Question/Answer Thread
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I've already got Trust & Safety looking into the fraudulent shipping addy so this seller's already in trouble
If you rely on 'this item was authenticated by Mypoupette' listing statements, read on! Cross-posting from Coach Authentication thread, if better someplace else, lmk.
Just a heads up that I asked Mypoupette to confirm they authenticated a bag listed by linda*s***stuff and they couldn't say for sure. Apparently they do so many authentications for her that they can't track which ones get listed and can only say they 'most likely did' if she says they did. I was very surprised! Definitely not a new subject, but this was a new-to-me layer.
Just a heads up that I asked Mypoupette to confirm they authenticated a bag listed by linda*s***stuff and they couldn't say for sure. Apparently they do so many authentications for her that they can't track which ones get listed and can only say they 'most likely did' if she says they did. I was very surprised! Definitely not a new subject, but this was a new-to-me layer.
Hoping to get some solid advice here. I placed a Best Offer that was accepted on an expensive ring. I sent Paypal and the package was sent to my office. The pouch for the ring is there, but NO RING. I feel frantic and sick. The seller has asked for pics, which I sent. What are my next steps? Advice deeply appreciated.
You should open a SNAD claim with ebay. Did you save the packaging? Was there evidence of tampering? The seller might want to file a claim with the post office. However, I believe ebay buyer protection will help you. You don't need to wait for the results of a post office investigation to get your refund. That should come from the seller, not the post office.
Thanks so much for your thoughtful reply. There is a gaping hole in the bubble envelope. The seller says there is nothing she can do, especially since the envelope is not marked Damaged by the Post Office.
That's probably true. However, you shouldn't be stuck with the loss. The seller is responsible for getting the item to you safely. Open a return request, not as described. Include pictures of everything you received, including the envelope.
Oh my gosh. That's not good.
I have one potential solution depending on how you answer.
You said the ring was "expensive." Was the total price including shipping $750+? If so, there would have to have been s.c. on it. And if so, I'd think you wouldn't have signed if there were a gaping hole.
If the price was 750 and delivered without s.c., you have protection even if tracking shows delivery.
You still have buyer protection, but the seller wasn't required to get a signature. If it was over $750 and she didn't get a signature, she wouldn't be able to prove it was delivered. My advice still holds. Open a return request, not as described.
You have protection but in this case, it's your word against hers. You say the envelope was empty and she says it was in the envelope. Tracking shows delivery and thats all the seller needs for her seller protection. There's a possibility that ebay will find in your favor if you convince them that it was her responsibility to ship securely and she was negligent if the bubble mailer ripped. Secure packaging shouldn't have ripped.
This is a crap shoot but it's certainly worth pursuing the snad claim.
Would love to get your wise thoughts as I'm a seller and am looking to push out my shipment to the middle of Aug. the buyer is OK (I've informed her several times) with it and she accepted my offer before I had a chance to change the handling period from 3 days. She hasn't paid yet, so what's my best course of action to buy me sometime unitl the middle of the month? I didn't put my stuff on vacation as I didn't see the option (maybe available to storefronts only). Many thanks
If it's on ebay, you have to ship within 7 days of payment for seller protection.
And if you ship outside of your handling time, that counts against you. (They don't take into account agreements made on the side, even if they're in your messages.)
Since she hasn't paid yet, you might email her and tell her you won't open UID but you request that she not pay until whatever date is within your 3-day handling time to ship. (if you can ship on August 16, tell her not to pay until August 13 or after.)
Yup. You're the one who would open UID if she didn't pay but because you don't mind nor want her to pay, you don't open UID, she can hold off paying, thus not dinging her for non-payment and not dinging you for not shipping within your "guaranteed" handling time.
It's a win-win for both.