eBay, etc. General Question/Answer Thread

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#7,306
shillinggirl88 said:
I would like to get opinions/advice on how to handle a buyer as this situation has not come up for me before.

I had someone make an offer on a handbag, I countered and she accepted and paid first thing the next morning. I shipped that same day emailed her about it, thanking her etc. Now a day later she sends a message she made an error - she thought the handbag she was buying was black when it is navy. Title of listing says navy, description within listing says navy, picture of pricetag in listing shows navy.

Now, I do not accept returns, that is what my listings say. What are your thoughts? Should I be nice and let her return even though totally her fault? Of course she would not be refunded for shipping and she would have to pay for return ship. Should I charge her a restocking fee?

I just don't know...frankly I am quite ticked as my listing has "navy" written all over it. TIA!
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Ok I called eBay. They told me I have every right to refuse request for a return when obviously the buyers error reading the listing when I had the color listed in 3 places. I asked if I refuse could buyer open a case and will eBay side with buyer in end. I was told no because purchasing incorrect color is not valid reason. So I gave a really good case. But....could buyer screw me and say it was misrepresented and win? I mean if she chooses to lie?

Ugh so mad!!!
 
#7,307
shillinggirl88 said:
I would like to get opinions/advice on how to handle a buyer as this situation has not come up for me before.

I had someone make an offer on a handbag, I countered and she accepted and paid first thing the next morning. I shipped that same day emailed her about it, thanking her etc. Now a day later she sends a message she made an error - she thought the handbag she was buying was black when it is navy. Title of listing says navy, description within listing says navy, picture of pricetag in listing shows navy.

Now, I do not accept returns, that is what my listings say. What are your thoughts? Should I be nice and let her return even though totally her fault? Of course she would not be refunded for shipping and she would have to pay for return ship. Should I charge her a restocking fee?

I just don't know...frankly I am quite ticked as my listing has "navy" written all over it. TIA!
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Catbird9 said:
I understand why you would be ticked by this! It's a clear case of Buyer Error, but unfortunately, I think you'd be better off just taking the return (for the purchase price only, all shipping costs should be borne by the buyer.) I don't think you'll be allowed to charge a restocking fee since you don't have a return policy, but you might call eBay and ask about that.

Sorry this happened to you, but it seems that many people don't bother to read descriptions or even titles!
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shillinggirl88 said:
Ok I called eBay. They told me I have every right to refuse request for a return when obviously the buyers error reading the listing when I had the color listed in 3 places. I asked if I refuse could buyer open a case and will eBay side with buyer in end. I was told no because purchasing incorrect color is not valid reason. So I gave a really good case. But....could buyer screw me and say it was misrepresented and win? I mean if she chooses to lie?

Ugh so mad!!!
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While you could chance it and deny the return, you'd have a pissed off buyer who could neg you, a buyer who could find a "flaw" with the bag so it would be a SNAD case rather than buyer's remorse, or just have ebay find against you anyway.

I'd send the following note (through ebay messaging) which is less apt to tick her off and clearly shows your own good will.

Dear buyer,

I'm sorry you didn't want a navy bag but my listing clearly describes the bag as "navy," in the title, item specifics and description.

Although I don't have a return policy when items are accurately described, I also wouldn't want you to feel you have to keep something you really don't want, even though you made an innocent error.

So as a goodwill gesture, I am willing to accept a return of the bag for a refund of the purchase price. Since original shipping was paid up front, I can't refund that and return shipping would be at your own expense.

When I receive the bag back in the same condition as sent, I'll refund the price of the bag.

Please return asap. Let me know that this is acceptable to you.

Sincerely,
Seller
 
#7,308
BeenBurned said:
While you could chance it and deny the return, you'd have a pissed off buyer who could neg you, a buyer who could find a "flaw" with the bag so it would be a SNAD case rather than buyer's remorse, or just have ebay find against you anyway.

I'd send the following note (through ebay messaging) which is less apt to tick her off and clearly shows your own good will.

Dear buyer,

I'm sorry you didn't want a navy bag but my listing clearly describes the bag as "navy," in the title, item specifics and description.

Although I don't have a return policy when items are accurately described, I also wouldn't want you to feel you have to keep something you really don't want, even though you made an innocent error.

So as a goodwill gesture, I am willing to accept a return of the bag for a refund of the purchase price. Since original shipping was paid up front, I can't refund that and return shipping would be at your own expense.

When I receive the bag back in the same condition as sent, I'll refund the price of the bag.

Please return asap. Let me know that this is acceptable to you.

Sincerely,
Seller
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Thanks so much!!!! So helpful!

I'd love to deny return but completely see someone getting pissed off...even though I ALREADY AM!!!!

I think I'll be taking your advice.

I myself have returned 2 times...both misrepresented items. Smoke, wear and fragrance and I asked extremely detailed questions so I had proof.
 
#7,309
I'm sorry that this is the wrong place to ask but I don't know where else to post this and I need some help. I ordered an item off Amazon's 3rd party seller for just under $10 with free shipping. Seller posted a funky number that looks like this: LAxxxxxxxxxUS

The x's would be a string of 9 numbers. The problem is, I tried tracking this on China post and Ems but nothing worked. Does anybody know what country uses "LA" as it's starting numbers? I did contact the seller but I was ignored twice. Contacted the Amazon CS and THEY contacted the seller, but I've yet to hear back. I'm at a loss here. Please help!!
 
#7,310
I haven't been able to delete items off my watchlist for the last couple of days. I get a message: "Sorry we couldn't complete your request. Try again later." Anyone else have this problem?
 
#7,317
BeenBurned said:
I think you can change the case to SNAD.
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They keep monkeying with the process. I had to close one case and open another. And in the spirit of being a PITA buyer, I selected "Item does not match photos/description" rather than "Item may be counterfeit." Since it came all the way from Hong Kong instead of one of our glorious 50 states, as stated in the listing, it's gonna be interesting.
 
#7,318
restricter said:
They keep monkeying with the process. I had to close one case and open another. And in the spirit of being a PITA buyer, I selected "Item does not match photos/description" rather than "Item may be counterfeit." Since it came all the way from Hong Kong instead of one of our glorious 50 states, as stated in the listing, it's gonna be interesting.
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Why wouldn't you have chosen the fake option?
 
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