What I received are pretty obvious fakes. They were missing quite a few details of the real items (I bought watches), including having a generic crown, Chinese movement, and pleather band despite stating "genuine leather". There was no need to open an authentication request.
eBay, etc. General Question/Answer Thread
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Hoping for some advice on a return request that I'm about to make to a seller.
I've had a pre-owned bag (bought on eBay) for two weeks now and the smell of something like Febreze or similar is truly overwhelming. Nauseating. The bag is coated canvas with a fabric interior and I've been airing it without success for 2 weeks - in fact the awful fake smell is now settling in my house. Seller is a big ebay seller and offers 30 day returns with 10% restocking charge. This is not a change of mind return for me - I really like the bag but I don't think the sickening smell is coming out anytime soon.
Should I swallow the 10% restocking without complaint? It's quite a lot of money and I have to ship it from Australia back to the USA, having already paid high shipping for delivery. Of course no smells were mentioned in the listing.
And slightly OT but this is the only the second time I've purchased a pre-owned bag from eBay and the first time the bag smelled like it had been used as an ashtray - only a heavy smoker wouldn't have noticed the stench. It was a gorgeous hard to find bag that I reluctantly sent back for full refund and the seller apologised for not mentioning the odour.
So no more pre-owned bags for me
Any thoughts on this would be appreciated - thanks
I've had a pre-owned bag (bought on eBay) for two weeks now and the smell of something like Febreze or similar is truly overwhelming. Nauseating. The bag is coated canvas with a fabric interior and I've been airing it without success for 2 weeks - in fact the awful fake smell is now settling in my house. Seller is a big ebay seller and offers 30 day returns with 10% restocking charge. This is not a change of mind return for me - I really like the bag but I don't think the sickening smell is coming out anytime soon.
Should I swallow the 10% restocking without complaint? It's quite a lot of money and I have to ship it from Australia back to the USA, having already paid high shipping for delivery. Of course no smells were mentioned in the listing.
And slightly OT but this is the only the second time I've purchased a pre-owned bag from eBay and the first time the bag smelled like it had been used as an ashtray - only a heavy smoker wouldn't have noticed the stench. It was a gorgeous hard to find bag that I reluctantly sent back for full refund and the seller apologised for not mentioning the odour.
So no more pre-owned bags for me
Any thoughts on this would be appreciated - thanks
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Since the seller does have a 30 day return policy and you're well within that timeframe, you needn't worry about having a problem getting her to agree to it. Many sellers who say there "may be a restocking fee" don't charge it when the reason for the return is valid.
I agree that in this case, odor coupled with international postage, the seller should pay for return shipping and eat the 10% restocking fee. If a smell is strong enough to make you sick, disclosure should have been made.
I'd let the seller know you want to return it, politely explaining how strong the fumes are. You might also offer the constructive criticism that she might consider avoiding (or at least disclosing) Febreeze or similar products because many buyers avoid items treated that way.
I'm sorry you struck out twice with pre-owned items but I think you should think twice about giving up buying them.So no more pre-owned bags for me
Not all sellers omit describing odors and in fact, I think most are honest because if they're smart, they realize that honesty and transparency will help avoid disappointed buyers and returns.
You just have bad luck! I've bought many preowned bags on ebay and very few have had odors. Coated canvas is notorious for absorbing odors and not releasing them. I doubt you would ever be able to remove the smell. I agree with BeenBurned. You should ask the seller to waive the restocking fee and postage.Hoping for some advice on a return request that I'm about to make to a seller.
I've had a pre-owned bag (bought on eBay) for two weeks now and the smell of something like Febreze or similar is truly overwhelming. Nauseating. The bag is coated canvas with a fabric interior and I've been airing it without success for 2 weeks - in fact the awful fake smell is now settling in my house. Seller is a big ebay seller and offers 30 day returns with 10% restocking charge. This is not a change of mind return for me - I really like the bag but I don't think the sickening smell is coming out anytime soon.
Should I swallow the 10% restocking without complaint? It's quite a lot of money and I have to ship it from Australia back to the USA, having already paid high shipping for delivery. Of course no smells were mentioned in the listing.
And slightly OT but this is the only the second time I've purchased a pre-owned bag from eBay and the first time the bag smelled like it had been used as an ashtray - only a heavy smoker wouldn't have noticed the stench. It was a gorgeous hard to find bag that I reluctantly sent back for full refund and the seller apologised for not mentioning the odour.
So no more pre-owned bags for me
Any thoughts on this would be appreciated - thanks
Wow - until now I had no idea that coated canvas was an odour risk. I'm new to coated canvas so will tread warily in future even if I buy new from a store. Thanks so much for the information.
And I hope that I had bad luck - maybe it will be third time lucky for me some time in future
Thank you! I'll let the seller know that the lingering, overwhelming odour of Febreeze or a similar product is the reason for return and hope she plays nice with the restocking fee. I notice that a lot of big sellers do mention odours in their listings but perhaps others think they can get away with the odour of a so called odour eliminator.
Probably I'll try again with pre-owned bags in future but unless they've mentioned an odour or odour free in the listing I plan to specifically ask sellers about it before bidding/buying.
Thanks once again BeenBurned
Another issue, my selling this time.
I have a NWT (NAP security tags attached as well as designer tags) up for auction. Another seller, selling a very similar bag at auction - same design in the same colour but a different size - has contacted me asking for my bag's serial number. She is selling her bag as NWOT ( "only used a few times" grrrrr ) and hasn't provided a photo of her bag's serial number in the listing. I'm thinking that a photo of my bag's serial number (from the inside of my bag) could look exactly like her bag, if she chose to copy my photo.
Am I being overly suspicious?
For some reason I don't especially like/trust this seller-potential buyer (could be the NWOT thing). Also the price of her bag is way too low in my opinion, but it's her auction so ...
Should I assume that's she's genuinely interested in purchasing my bag and send her a photo of the serial number?
Any thoughts on this would be appreciated!
I have a NWT (NAP security tags attached as well as designer tags) up for auction. Another seller, selling a very similar bag at auction - same design in the same colour but a different size - has contacted me asking for my bag's serial number. She is selling her bag as NWOT ( "only used a few times" grrrrr ) and hasn't provided a photo of her bag's serial number in the listing. I'm thinking that a photo of my bag's serial number (from the inside of my bag) could look exactly like her bag, if she chose to copy my photo.
Am I being overly suspicious?
For some reason I don't especially like/trust this seller-potential buyer (could be the NWOT thing). Also the price of her bag is way too low in my opinion, but it's her auction so ...
Should I assume that's she's genuinely interested in purchasing my bag and send her a photo of the serial number?
Any thoughts on this would be appreciated!
That's a difficult question. I'm wondering why you don't include the serial number picture in your listing. Are buyers going to buy your item if the information needed for authentication isn't in your listing? If you posted it in your listing and she stole it to put in her listing, you could report her to ebay for picture theft.
It's my opinion that sellers should show all necessary pictures that would prove authenticity of their items.
While there are dishonest picture thieves, you aren't helping them if you show pictures but are actually hurting yourself and buyers by not showing required pictures. Buyers and authenticators can't authenticate your listings and many buyers will just hit the back button.
As for the other seller's question about the serial number, it sounds like she only wants to know the number, which doesn't prove anything.
So I recently moved into a new place and changed my eBay address to the new place. I ordered something small ($11) and had it sent to my new address. I went on vacation for a couple of days and I expected my package to be here when I got back. No package when I got home so I checked the tracking and it says it was forwarded.
"Your item was forwarded to a different address at 10:10 am on August 10, 2017 in HUNTINGTON BEACH, CA. This was because of forwarding instructions or because the address or ZIP Code on the label was incorrect."
I have never seen this before. I double checked my address and it's correct. I called the post office but couldn't get through to someone so I used the automated system and I'm hoping I am able to pick up my item. As for future packages I am wondering if the seller made a mistake or is the previous tenant having mail forwarded and the post office is sending it to them? The seller wasn't much help, they just said call USPS. I just want to make sure my future mail isn't sent to the previous tenant. I am going to the post office tomorrow but I was hoping to get an answer here since I'll be worrying until the post office opens tomorrow.
"Your item was forwarded to a different address at 10:10 am on August 10, 2017 in HUNTINGTON BEACH, CA. This was because of forwarding instructions or because the address or ZIP Code on the label was incorrect."
I have never seen this before. I double checked my address and it's correct. I called the post office but couldn't get through to someone so I used the automated system and I'm hoping I am able to pick up my item. As for future packages I am wondering if the seller made a mistake or is the previous tenant having mail forwarded and the post office is sending it to them? The seller wasn't much help, they just said call USPS. I just want to make sure my future mail isn't sent to the previous tenant. I am going to the post office tomorrow but I was hoping to get an answer here since I'll be worrying until the post office opens tomorrow.
Did you get your regular mail forwarded from your old address? Have you gotten any other mail that has been forwarded to you, or anything that is addressed to you at your new address? If you are receiving mail, I don't think it is because of the previous tenant's forwarding instructions, but it could happen. If it gets delivered to the wrong address, I believe the seller is on the hook because you can prove it wasn't delivered to an address in your zip code.So I recently moved into a new place and changed my eBay address to the new place. I ordered something small ($11) and had it sent to my new address. I went on vacation for a couple of days and I expected my package to be here when I got back. No package when I got home so I checked the tracking and it says it was forwarded.
"Your item was forwarded to a different address at 10:10 am on August 10, 2017 in HUNTINGTON BEACH, CA. This was because of forwarding instructions or because the address or ZIP Code on the label was incorrect."
I have never seen this before. I double checked my address and it's correct. I called the post office but couldn't get through to someone so I used the automated system and I'm hoping I am able to pick up my item. As for future packages I am wondering if the seller made a mistake or is the previous tenant having mail forwarded and the post office is sending it to them? The seller wasn't much help, they just said call USPS. I just want to make sure my future mail isn't sent to the previous tenant. I am going to the post office tomorrow but I was hoping to get an answer here since I'll be worrying until the post office opens tomorrow.
Which is worse for a seller : an INR or if they cancel a transaction? Do either of them count against the seller anymore? If they cancel the transaction by lying saying buyer issue, does buyer have to agree or is that a loophole to use to get out of a defect?
I'm the buyer in this case and am on the last day (8 days after purchase) before I can open an INR. Seller has ignored all my messages so I'd hope to ding her account. Can she just cancel and avoid the ding...or are there not even dings anymore these days?
I'm the buyer in this case and am on the last day (8 days after purchase) before I can open an INR. Seller has ignored all my messages so I'd hope to ding her account. Can she just cancel and avoid the ding...or are there not even dings anymore these days?
If you paid, the item didn't arrive and the seller can't provide tracking to show delivery, you'll win the dispute and will be able to leave feedback.
I'm not sure whether you have to agree to the cancellation but if he puts that in as the reason, I'd be on the phone SOOOOOO fast with ebay, point out all the negs and tell them (ebay) that you did NOT agree to the cancellation.
This seller not only deserves a defect but should be naru!
(ETA: I'm assuming this is the Coach seller with all the bags with several negs for undisclosed damage, returns, relisting, etc.)
Yes, same seller. I never left feedback for the beat up tote he sent me because the issue was resolved and I was quickly refunded. I also don't like leaving anything except positive (if bad I don't leave anything) because I don't want my feedback left for others showing negatives. However, considering I cannot get the seller to ship or acknowledge my other order, I feel like leaving a negative for each transaction and getting them naru'd! Is that wrong?
There are times when negs are absolutely earned by sellers and not indicative of a PITA buyer. But other sellers looking at your feedback left might not know that. (However when they see an issue, they do check the seller in question and when the seller is found to have multiple negs, the conclusion to be drawn is that the seller is the issue.)
That said, it's not a bad idea to use a separate buying ID if you are also a seller.