eBay, etc. General Question/Answer Thread

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#6,826
randr21 said:
Hi, I posted a pre-owned pair of CL Decollettes for auction. Local pickup or shipping were the options I listed. A buyer won the auction and selected local pickup. I am a newbie with local pickup option and told her to pay via paypal first and then we'll arrange pickup place/time. I did some research and found that I shouldn't have done that. :sad:

What should I do now? Thank you for your help.
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poopsie said:
has she paid yet?
If not and she still wants to pay with PP I would offer to ship them free. Or she can pay cash when she picks them up.
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Poopsie's advice is correct.

And in case you wonder why you never take paypal for local pickup, I'll explain.

For items paid with Paypal, the seller has to prove delivery, i.e, have a tracking number in the event the buyer files non-receipt. But if she picks up in person, there's no tracking number to show shipment and delivery. So a dishonest buyer could file a claim through paypal and would win the dispute, get a refund plus keep the shoes she picked up in person. (Paypal won't care that she picked up nor even that she signed a receipt. They only care about a paper trail.)

Thus if she paid through paypal, you should ship the shoes. If she still wants to pick up, refund the payment and have her give cash on pickup.
 
#6,827
poopsie said:
has she paid yet?
If not and she still wants to pay with PP I would offer to ship them free. Or she can pay cash when she picks them up.
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BeenBurned said:
Poopsie's advice is correct.

And in case you wonder why you never take paypal for local pickup, I'll explain.

For items paid with Paypal, the seller has to prove delivery, i.e, have a tracking number in the event the buyer files non-receipt. But if she picks up in person, there's no tracking number to show shipment and delivery. So a dishonest buyer could file a claim through paypal and would win the dispute, get a refund plus keep the shoes she picked up in person. (Paypal won't care that she picked up nor even that she signed a receipt. They only care about a paper trail.)

Thus if she paid through paypal, you should ship the shoes. If she still wants to pick up, refund the payment and have her give cash on pickup.
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Auction ended last night. She paid via PP.

While I was waiting for a response to my question here, I called eBay and the rep wasn't very good or what, but he advised me to stick with buyer paying via PP instead of cash? He said that I should have buyer send a msg via ebay to say she received the shoes during our exchange. That will be my "proof".

I trust you ladies more so let me know if the below makes sense (and I'm never going to offer local pickup again!):

1. I will email her to let her know I'm going to refund her money and ask that she brings cash for local pickup
2. Refund her (hopefully it's just an easy click via my listing)
3. I'm assuming my listing will still show her as the buyer after refunding? And I will just arrange for a time/place for the exchange.

My only reason for not shipping is that I'd be out $20, which I didn't add into my listing since it'd be by UPS insured with signature. If you ladies think it's better to eat up the cost, then I may do so.
 
#6,829
randr21 said:
Auction ended last night. She paid via PP.

While I was waiting for a response to my question here, I called eBay and the rep wasn't very good or what, but he advised me to stick with buyer paying via PP instead of cash? He said that I should have buyer send a msg via ebay to say she received the shoes during our exchange. That will be my "proof".

I trust you ladies more so let me know if the below makes sense (and I'm never going to offer local pickup again!):

1. I will email her to let her know I'm going to refund her money and ask that she brings cash for local pickup
2. Refund her (hopefully it's just an easy click via my listing)
3. I'm assuming my listing will still show her as the buyer after refunding? And I will just arrange for a time/place for the exchange.

My only reason for not shipping is that I'd be out $20, which I didn't add into my listing since it'd be by UPS insured with signature. If you ladies think it's better to eat up the cost, then I may do so.
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As is typical for ebay, they gave you bad information. A receipt or message via ebay is NOT going to help if your buyer claims non-receipt.

You don't need signature confirmation and TBH, I wouldn't even insure the package for $199.

DId the paypal payment include the $25 you showed for shipping?

Your listing shows $25 shipping for first class mail!! You can't ship over 1 lb. by first class but you certainly can ship the shoes for about $10 by priority mail. And priority mail would include $50 insurance though you could add more if you wanted to. (Again, I wouldn't do it though.)
 
#6,830
BeenBurned said:
As is typical for ebay, they gave you bad information. A receipt or message via ebay is NOT going to help if your buyer claims non-receipt.

You don't need signature confirmation and TBH, I wouldn't even insure the package for $199.

DId the paypal payment include the $25 you showed for shipping?

Your listing shows $25 shipping for first class mail!! You can't ship over 1 lb. by first class but you certainly can ship the shoes for about $10 by priority mail. And priority mail would include $50 insurance though you could add more if you wanted to. (Again, I wouldn't do it though.)
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poopsie said:
If she lives close enough to pick the shoes up It shouldn't cost that much if you ship USPS.
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Hi, buyer only paid the 199 for shoes, which doesn't include shipping, as the local pickup translated into free ship when she checked out.

So even tho in our ebay msgs I said I'd ship it by UPS, but my listing says USPS, she cant file a dispute based on that discrepancy I hope!

If so, then I will send it via USPS then. Ive just had bad experiences with them losing pkgs, but I appreciate all the advice and will go w/o addl insurance, and via priority mail.

I know, just from my 25 first class option shows how much of a noob I am. Thats why Im more of a buyer than seller on ebay. Too bad I have more to sell. Lesson learned!
 
#6,831
randr21 said:
Hi, buyer only paid the 199 for shoes, which doesn't include shipping, as the local pickup translated into free ship when she checked out.

So even tho in our ebay msgs I said I'd ship it by UPS, but my listing says USPS, she cant file a dispute based on that discrepancy I hope!

If so, then I will send it via USPS then. Ive just had bad experiences with them losing pkgs, but I appreciate all the advice and will go w/o addl insurance, and via priority mail.

I know, just from my 25 first class option shows how much of a noob I am. Thats why Im more of a buyer than seller on ebay. Too bad I have more to sell. Lesson learned!
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Insurance for $199 is $3.35. Personally I would insure.
The buyer has refused to pay cash then?
 
#6,832
randr21 said:
Hi, buyer only paid the 199 for shoes, which doesn't include shipping, as the local pickup translated into free ship when she checked out.

So even tho in our ebay msgs I said I'd ship it by UPS, but my listing says USPS, she cant file a dispute based on that discrepancy I hope!

If so, then I will send it via USPS then. Ive just had bad experiences with them losing pkgs, but I appreciate all the advice and will go w/o addl insurance, and via priority mail.

I know, just from my 25 first class option shows how much of a noob I am. Thats why Im more of a buyer than seller on ebay. Too bad I have more to sell. Lesson learned!
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What she can file a dispute on is non-receipt. If she claims she didn't receive the shoes she paid for through paypal, paypal will require you to submit a tracking number that shows delivery. You won't be able to do that and will lose the dispute and she'll get the refund.

In the future, paypal should never be used for in-person pickup.

Also, since you admit to being a noob, you should research shipping and prices. Generally, buyers expect items to come as described and if you advertise USPS, she'll be disappointed (and possibly angry) that she wasn't home when UPS tried to deliver and couldn't get a signature.

If you advertise a certain shipping method, you can't downgrade but you can upgrade. You advertised first class but can upgrade to priority. you can't downgrade to parcel select.
 
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#6,834
Haughty said:
Can someone help me attach a file from eBay so I can ask for some help in the RM forum regarding color? I think I am making it more work than it needs to be.

Thank you!
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If it's pictures you're trying to attach to a post, go to "upload a file" in the reply box and find the pictures in your computer. If you don't have the pictures saved, you'll have to save them first.

if it's an authentication request and the listing has the pictures, it's not necessary to upload the pictures if they're the same ones as are in the listing. (For authenticity checks, please read the first post of that thread for the required posting format and pictures needed.)
 
#6,836
poopsie said:
Insurance for $199 is $3.35. Personally I would insure.
The buyer has refused to pay cash then?
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Buyer just sent her PP payment after winning auction. Thanks for all your help, really.
BeenBurned said:
What she can file a dispute on is non-receipt. If she claims she didn't receive the shoes she paid for through paypal, paypal will require you to submit a tracking number that shows delivery. You won't be able to do that and will lose the dispute and she'll get the refund.

In the future, paypal should never be used for in-person pickup.

Also, since you admit to being a noob, you should research shipping and prices. Generally, buyers expect items to come as described and if you advertise USPS, she'll be disappointed (and possibly angry) that she wasn't home when UPS tried to deliver and couldn't get a signature.

If you advertise a certain shipping method, you can't downgrade but you can upgrade. You advertised first class but can upgrade to priority. you can't downgrade to parcel select.
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I've printed out the shipping thru ebay so will be sending it out tomorrow.

Thanks to both of you for the wealth of knowledge!
 
#6,838
I can't remember if this has happened to me before. I made a sale, got an confirmation email from paypal that the money was received, bought postage on ebay that was charged to my paypal. Neither of today's transactions, either the sale or the purchase of the postage, are showing in my paypal yet. I assume it is safe to ship?

ETA: the transactions showed up. It took about an hour.
 
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#6,839
Do you guys think its a bad idea to purchase designer bags from eBay? Also, has anyone had experience purchasing designer bags or inspired designer bags from the Asian sellers (like from Japan or China)?
 
#6,840
aholl said:
Do you guys think its a bad idea to purchase designer bags from eBay? Also, has anyone had experience purchasing designer bags or inspired designer bags from the Asian sellers (like from Japan or China)?
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You can have great experiences buying authentic designer bags from ebay or you can have horrible experiences after getting fakes.

There are many sellers, some honest, some dishonest and some who don't know what they're selling and may knowingly or unknowingly sell a fake. But the fact is that it's the seller's responsibility to know their product and either be expert enough to authenticate or know where to have their items authenticated.

Buying highly faked brands and items on the secondary market (whether online, from thrift stores or yard sales) can be dangerous to a novice who doesn't know what to look for to determine authenticity or at least to make an educated guess.

And when buying from ANY seller online (unless it's the designer/manufacturer) requires due diligence on the part of the buyer. While sellers aren't supposed to list/sell any item of which they aren't 100% sure of authenticity, they do it and buyers should authenticate any item BEFORE buying. That goes for sellers in any state, any country or on any continent.

Any seller can make a mistake and list a fake unknowingly and 100% feedback isn't indicative of anything other than having happy buyers or handling disputes satisfactorily.
 
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