I've got a quick question. I was selling new Sam Edelman sandals but listed without the box only because of the higher shipping cost to mail the box. (I've found that people really buy them if I list them without the box and charge around $3 to send 1st class vs. the Priority rate). Anyway.....I put in the listing that the box was not included but if you want it to message me for the shipping quote. A buyer messaged me and I responded with the quote and they bought the shoes but did not message me beforehand so that i could change the shipping. They paid the 1st class rate and left me a message in the notes to "send the box". They are $65 new shoes that I sold for only $19 with 2$.65 shipping but to ship to her/him would cost about $9 with the box. The difference is approx $6 bucks......not a big deal but we are only talking about a $19 sale and I can''t help but feel like this buyer did it on purpose. If I were to cancel the transaction because she/he made the demand to send something that I clearly said was not included in the listing....can they leave feedback? (I can't remember). Thanks!
eBay, etc. General Question/Answer Thread
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someone keeps emailing me with offers and questions on an item, and 'did you get my email' emails every few hours. i haven't responded at all b/c i could tell from the initial email (a lowball offer) that they'd be a problem, so i just blocked them. doesn't ebay have a way to block emails from someone or report them for sending emails non-stop? i blocked her as a buyer, buy WHY WHY WHY doesn't that lead to a block on emails too? is there a way to deal with this other than just to delete the email without reading? the buyer doesn't even realize at this point they are blocked, they are just emailing questions and etc. non-stop. any other remedy?
You blocked her after you received the first message so she can still contact you.
well, yes... how would i block someone before i know about their existence? are you saying that only people who are pre-blocked can never contact you?
She won't be able to contact you on other and future listings, just this one. If you end this listing, she won't be able to contact you.
Anyone can contact you via the link on your eBay profile page, whether they're blocked or not.
I would just message them and thank them for the prompt payment, but let them know the invoice they paid did not reflect the price you quoted them in your previous email. Then you can either refund them and have them repay, or you can send a separate invoice for the difference in shipping.
I'm sorry if this has been answered, I am dealing with a horrid seller. She sold me a pair of shoes a new and unused, they arrived and look like this. She accused me of using them, which is not true. She is said she has multiple pairs of these shoes, however the pictures are the same in each of the listings.
I opened a case, she fought it and lost. She stupidly refunded me before issuing a returns label or getting the shoes back or I assume she did and it wasn't just eBay swallowing it
,
She's been harassing me to send the shoes back at my expense, she can have them back as I don't want them, but feel she should pay for the return
She has been rude and aggressive from the start, in fact I'd say she has some anger management issues, it does concern me a little
I've repeatedly told her, follow the rules and if she has a problem, speak to eBay.
I want to report the message but can't find anywhere to do this, am I best to call eBay and ask them to intervene? I've told her I will block her if the continues to harass (5 messages demanding the shoes back in less than an hour) if I block her I feel this will antagonise her more.
Thanks all
Ps this was the first message I got from her
"I DONT DO REFUND AS IT STATES ALREADY THE SHOES ARE BRAND NEW. NEVER EVER BEEN WORN LOOKING AT UR PIC THEY LOOK LIKE YOU HAVE WORN THEM i TOOK THE STICKERS OF. BUT I CAN SEE ITS BLACK WERE THE STICKY BIT IS SO THEY DEFO BEEN WORN. & THE CUFF MARK WAS NOT THERE U DID IT THE STUPID PERSON. THAT TAKES THESE PICTURES KEEPS ON FORGET IN 2 TAKE FULL PICTURES OF EVERYTHING? 2017 NOW SO I WILL BE TAKEN ALL PICTURES OF EVEY DETAIL. YOU NO THERE IS NO PICTURE SO THAT IS WHY U R FIND IN FAULT U HAVE CHIPPED THE SHOE YOUR SELF SO NO THERE NO GOOD 4 ME 2 SELL NW. I WILL COMPLAIN YOU 2MAR TO EBAY SHOULD NEVER OF LET YOU HAVE THEM 4 SO CHEAP IN THE 1ST PLAC.E WOULD LOVE TO HAVE THEM BACK & SELL THEM 4 £60 AS I DID BUT CANT IN STATE U HAVE LEFT THEM."
I opened a case, she fought it and lost. She stupidly refunded me before issuing a returns label or getting the shoes back or I assume she did and it wasn't just eBay swallowing it
, She's been harassing me to send the shoes back at my expense, she can have them back as I don't want them, but feel she should pay for the return
She has been rude and aggressive from the start, in fact I'd say she has some anger management issues, it does concern me a little
I've repeatedly told her, follow the rules and if she has a problem, speak to eBay.
I want to report the message but can't find anywhere to do this, am I best to call eBay and ask them to intervene? I've told her I will block her if the continues to harass (5 messages demanding the shoes back in less than an hour) if I block her I feel this will antagonise her more.
Thanks all
Ps this was the first message I got from her
"I DONT DO REFUND AS IT STATES ALREADY THE SHOES ARE BRAND NEW. NEVER EVER BEEN WORN LOOKING AT UR PIC THEY LOOK LIKE YOU HAVE WORN THEM i TOOK THE STICKERS OF. BUT I CAN SEE ITS BLACK WERE THE STICKY BIT IS SO THEY DEFO BEEN WORN. & THE CUFF MARK WAS NOT THERE U DID IT THE STUPID PERSON. THAT TAKES THESE PICTURES KEEPS ON FORGET IN 2 TAKE FULL PICTURES OF EVERYTHING? 2017 NOW SO I WILL BE TAKEN ALL PICTURES OF EVEY DETAIL. YOU NO THERE IS NO PICTURE SO THAT IS WHY U R FIND IN FAULT U HAVE CHIPPED THE SHOE YOUR SELF SO NO THERE NO GOOD 4 ME 2 SELL NW. I WILL COMPLAIN YOU 2MAR TO EBAY SHOULD NEVER OF LET YOU HAVE THEM 4 SO CHEAP IN THE 1ST PLAC.E WOULD LOVE TO HAVE THEM BACK & SELL THEM 4 £60 AS I DID BUT CANT IN STATE U HAVE LEFT THEM."
And this seconds ago
YOU SHOULD OF SEEN WHAT I WAS SELL 4 CHRISTMAS & B4 THAT
MADE A BAG OF £. ON EBAY MY STOCK ALWYS MOVES WHAT U SEE & WHAT U PURCHASED OF ME IS STOCK THAT NO1 WANTS.
I CAN SELL THEM 4 £60 MORE THEN WHAT U WERE OFFERING. AINT BEEN ON HERE 2 LONG BUT IM A 5***** 100% NEARLY SO WHAT DOES THAT SAY REALLY?? LOT OFF HATERS ON HERE LOL. MAKE EM ALL HATE ME EVEN MORE YOUR MULLBERRY BAG IS TRRRRAsssssssssssssssssssHHHHHHH!!!
And now this, it's getting scary as she has my address and I've stopped messaging her they just keep coming and coming
IMO, she sounds kooky, emotional and defensive.
She's only been on ebay 9 months and although it's just 1 neg, it reduced her feedback score to 97%, low enough to put her at risk of losing her ability to sell in the future.
It's very possible she found a sale at a store that had several pairs of the same style of shoes. If that's the case, while the shoes are "new" as in not previously owned and worn, they appear to be quite shopworn.
If someone is going to sell items in that condition, it's important that she should have photographed each pair of shoes, specifically showing the soles and any scuff and indication of wear for each listing. Using the same pictures for items that aren't in the same condition is a problem and as in this case, opens her up to SNAD disputes.
I assume this is the listing and with just 2 pictures, item specifics stating that the shoes are NWOB, suggestion that they're giftable and a description with no mention of being shopworn/tried on and worn in store, I understand your disappointment.
http://www.ebay.co.uk/itm/Jigsaw-la...D&orig_cvip=true&rt=nc&_trksid=p2047675.l2557
If she wants the shoes back, she needs to either forward a prepaid shipping label or send you the money for shipping costs. Seller pays return shipping in cases of SNAD.
And if she doesn't want another dispute with the current listing, she'd be smart to add more pictures to her listing or she'll find herself in the same situation.
Thanks BB, yeah i thought I would take a punt, in am so careful with bigger ticket items, but didn't see the risk here or bother seeing her feedback.
I wasn't even going to leave feedback for fear of more grief and imagine other buyers have thought the same - I've been getting messages at all hours of the day night, I may just send them back. One of those sellers who def deserve a neg to warn other buyers, but to be honest she is only 100 or so miles away and just don't want to take the risk with this one
Thanks again for all you do BB
My quick question: I received an item which is SNAD. The seller has been lovely and immediately agreed to refund my money and send a return postage label. I got a message from Ebay that says "Print your return label" but when I try to print it, I am directed to a page which gives the status of my refund, which is still pending on Pay Pal. Is this because my refund isn't final yet? I can't find any way to reach a live person at Ebay.
Can the seller send a PDF version of the label? Usually she/you can save as .pdf and print that way.
i guess so
i ended the auction, blocked her after her first email and figured if i relisted that would make her unable to contact me. i relisted, but she is still contacting me through the new listing. i've received 12 emails since. seriously, why does ebay allow this? i never even answered her initial email and i delete them immediately, so i don't even know what she wants at this point??!!