eBay, etc. General Question/Answer Thread

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#6,811
smallfry said:
Is it taking too much of a risk to sell a $400 Hermes scarf item to a buyer with only 3 feedbacks? It's on best offer, so I can decline. Did some research and it looks like they've only bought inexpensive items before, although they received positive feedback, they never left any feedback for the sellers. Been on e bay since 2015.

I'm so wary after reading all of the horror stories here. But I know everyone starts with low feedback.
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Replying to my own post! The buyer just received another FB, bringing their total to 4. But how strange is it that 3 out of 4 of their feedback comments are exactly the same!!? Down to the spelling and punctuation! From 3 different sellers?

EDITED, as I just read that there is such a thing as automated feedback comments! So, my original question still stands, do I take a chance on the buyer?
 

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#6,812
smallfry said:
Replying to my own post! The buyer just received another FB, bringing their total to 4. But how strange is it that 3 out of 4 of their feedback comments are exactly the same!!? Down to the spelling and punctuation! From 3 different sellers?

Here's a screenshot with personal information blackened out:

View attachment 3559837
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It's not that odd that they have the same feedback. That is one of the canned feedback responses ebay has in their system. So instead of creating a custom comment, sellers can use one of those, and I think there are only about 5. I'm wondering about the feedback that says "wish you're satisfied." Does that mean they complained? Did you look at the feedback your buyer left for others? That is usually more telling than the feedback they received.

I sell to buyers will all levels of feedback. I've had more problems with high feedback buyers than with low.
 
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#6,813
bakeacookie said:
So the payment cleared but the address on PP says unconfirmed.

What should I do?
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Here's what eBay says:
"Should I ship to an unconfirmed address?
As long as you ship to the address found on the eBay Order details page or the PayPal Transaction Details page, you are eligible for certain protections under the eBay Money Back Guarantee.

While you're not required to ship to a confirmed address, address confirmation is useful because it provides a way for a seller to verify a buyer's identity.

We recommend against stating in your listing that you'll only ship to confirmed addresses. Since a confirmed address isn't a requirement for PayPal Seller Protection, this is an unnecessary restriction and might discourage a potential buyer.

You can create shipping labels on eBay to save time, money, and provide proof of shipment. eBay shipping labels are automatically generated from a valid shipping address.

If you need more information, please contact PayPal"

http://pages.ebay.com/help/pay/questions/unconfirmed.html

ETA:
PayPal Seller protection requires:
Additional Requirements
For “Item Not Received” cases:
  • The payment must be marked “eligible” or “partially eligible” on the Transaction Details page.
  • You must provide online tracking to be eligible for protection.
https://www.paypal.com/us/webapps/mpp/security/seller-protection
 
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#6,814
smallfry said:
Replying to my own post! The buyer just received another FB, bringing their total to 4. But how strange is it that 3 out of 4 of their feedback comments are exactly the same!!? Down to the spelling and punctuation! From 3 different sellers?

Here's a screenshot with personal information blackened out:

whateve said:
It's not that odd that they have the same feedback. That is one of the canned feedback responses ebay has in their system. So instead of creating a custom comment, sellers can use one of those, and I think there are only about 5. I'm wondering about the feedback that says "wish you're satisfied." Does that mean they complained? Did you look at the feedback your buyer left for others? That is usually more telling than the feedback they received.

I sell to buyers will all levels of feedback. I've had more problems with high feedback buyers than with low.
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Thanks so much for your response whateve! I never knew about the automated feedback. I did check to see if they've left any feedback for the sellers, but they haven't.
 
#6,815
smallfry said:
Thanks so much for your response whateve! I never knew about the automated feedback. I did check to see if they've left any feedback for the sellers, but they haven't.
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In my opinion, if they haven't left feedback for anyone, these are buyers who generally don't cause trouble. They don't know how to use ebay's money back guarantee to their advantage. They buy and you never hear from them again. At least that has been my experience.
 
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#6,816
Catbird9 said:
Here's what eBay says:
"Should I ship to an unconfirmed address?
As long as you ship to the address found on the eBay Order details page or the PayPal Transaction Details page, you are eligible for certain protections under the eBay Money Back Guarantee.

While you're not required to ship to a confirmed address, address confirmation is useful because it provides a way for a seller to verify a buyer's identity.

We recommend against stating in your listing that you'll only ship to confirmed addresses. Since a confirmed address isn't a requirement for PayPal Seller Protection, this is an unnecessary restriction and might discourage a potential buyer.

You can create shipping labels on eBay to save time, money, and provide proof of shipment. eBay shipping labels are automatically generated from a valid shipping address.

If you need more information, please contact PayPal"

http://pages.ebay.com/help/pay/questions/unconfirmed.html

ETA:
PayPal Seller protection requires:
Additional Requirements
For “Item Not Received” cases:
  • The payment must be marked “eligible” or “partially eligible” on the Transaction Details page.
  • You must provide online tracking to be eligible for protection.
https://www.paypal.com/us/webapps/mpp/security/seller-protection
Click to expand...

Oh ok. I always get the shipping labels from eBay so I should be fine. I'll also check PayPal for the eligible/partially eligible note.

Thanks!
 
#6,819
I put all the restrictions suggested for the preferences but somehow a buyer who created their account today is bidding on my item. Should I be worried or everybody has to start somewhere and maybe since they got through it's okay?
 
#6,820
Kidclarke said:
I put all the restrictions suggested for the preferences but somehow a buyer who created their account today is bidding on my item. Should I be worried or everybody has to start somewhere and maybe since they got through it's okay?
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If you've put the restrictions allowed, that's all you can do. You can't block newbies, you can't require a certain number of feedback, etc.
 
#6,821
Kidclarke said:
I put all the restrictions suggested for the preferences but somehow a buyer who created their account today is bidding on my item. Should I be worried or everybody has to start somewhere and maybe since they got through it's okay?
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I've had a few newbie buyers and they've been no problem. (Knock wood.) Like you said, everybody has to start somewhere.
 
#6,823
Nikki_ said:
Why am I seeing a lot of listings stating that if you have less than X amount of FB, not to bid because your bid will be removed?
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Sellers put that in their listings but there's no ebay rule disallowing newbies or low feedback buyers.

Most people who have sold for a while find we have more problems with experienced members than with newbies.
 
#6,824
Hi, I posted a pre-owned pair of CL Decollettes for auction. Local pickup or shipping were the options I listed. A buyer won the auction and selected local pickup. I am a newbie with local pickup option and told her to pay via paypal first and then we'll arrange pickup place/time. I did some research and found that I shouldn't have done that. :(

What should I do now? Thank you for your help.
 
#6,825
randr21 said:
Hi, I posted a pre-owned pair of CL Decollettes for auction. Local pickup or shipping were the options I listed. A buyer won the auction and selected local pickup. I am a newbie with local pickup option and told her to pay via paypal first and then we'll arrange pickup place/time. I did some research and found that I shouldn't have done that. :sad:

What should I do now? Thank you for your help.
Click to expand...


has she paid yet?
If not and she still wants to pay with PP I would offer to ship them free. Or she can pay cash when she picks them up.
 
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