eBay, etc. General Question/Answer Thread

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Thanks everyone for all your help with this!! It looks like I have no other choice but to avoid that seller then. Thankfully there are plenty of beautiful Bals out there on eBay for me to find. Thanks again everyone!
I wonder if you could use Paypal credit to pay. It is credit provided by Paypal and you wouldn't have to make payments for 6 months, no interest. Since it is internal to Paypal, I don't think the seller has to be set up to accept credit card payments.
 
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I wonder if you could use Paypal credit to pay. It is credit provided by Paypal and you wouldn't have to make payments for 6 months, no interest. Since it is internal to Paypal, I don't think the seller has to be set up to accept credit card payments.
If you want the item, use a c.c.

Part of the paypal agreement states that users have to be willing to upgrade to accept all forms of payment. She risks having her PP account closed if she refuses to accept your payment.
 
Any help in setting my "Seller is Away" notification over the upcoming holiday? I don't want to cancel all of my listings. Can't seem to find how to do this via a search. Thanks in advance.
 
Help for Bonanza needed. I made a sale. My buyer says she got a coupon code from Bonanza for $5 off but it isn't working. Bonanza has no phone support, only email and I don't know how long it takes to get a response. She told me the code was 50Bonanza. What are my options? Since I have already approved the sale, is there a way I can still give her the discount myself?
 
Help for Bonanza needed. I made a sale. My buyer says she got a coupon code from Bonanza for $5 off but it isn't working. Bonanza has no phone support, only email and I don't know how long it takes to get a response. She told me the code was 50Bonanza. What are my options? Since I have already approved the sale, is there a way I can still give her the discount myself?
I've always gotten responses pretty quickly. Tell her to start with [email protected] and if there isn't a reply, do mark@bonanza.

I'm wondering if it's possible that the code is 5Bonanza. (Sometimes codes are case-sensitive too.)
 
I've always gotten responses pretty quickly. Tell her to start with [email protected] and if there isn't a reply, do mark@bonanza.

I'm wondering if it's possible that the code is 5Bonanza. (Sometimes codes are case-sensitive too.)
I told her to try 5Bonanza. I can't remember if I had the "B" capitalized. I also told her to try all caps. I was afraid I would miss out on the sale so I told her to go ahead and buy it and if need be, I'd reimburse her the $5. Do you think Bonanza will give it to her after the fact, or reimburse me if I refund her myself?

ETA: She went ahead and paid without getting the promo code to work. So now I guess I'll have to pay for the $5 out of my pocket.
 
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Hi,
I bought a pair of heels from ebay and just got them. The condition was "new without the box". When they arrived they were clean from the inside, but the outside was dirty, like when you try on a brand new shoe and it gets some dark marks from the floor. I would have liked that to be mentioned, or the shoes cleaned. But I get stuff like this frequently from ebay and even from online retailers. I know it is a minor issue, and I understand they were "tried on" and I'm generally ok if the seller actually mentions it. Am I being unreasonable? It is just that I don't like to expect something and get something else. Some of my past experiences include a top from eBay with what looked like food residue, shoes with scuffs and snagged jackets. Nothing about that was mentioned. Again I understand that when you don't see the item before you buy things can happen. I also want to avoid the trouble of sending things back for minor issues. It is just that I don't want to give the seller a five star for an item with inaccurate description or when they didn't examine the item properly or hoped it goes unnoticed. I contacted some sellers in the past about some of these issues and they didn't like it or claimed didn't see it. Am I making a big deal out of nothing?
 
I told her to try 5Bonanza. I can't remember if I had the "B" capitalized. I also told her to try all caps. I was afraid I would miss out on the sale so I told her to go ahead and buy it and if need be, I'd reimburse her the $5. Do you think Bonanza will give it to her after the fact, or reimburse me if I refund her myself?

ETA: She went ahead and paid without getting the promo code to work. So now I guess I'll have to pay for the $5 out of my pocket.
I don't know how lenient they are after the fact. It doesn't hurt for her to email them as ask. The worst that can happen is that they say no.
 
Hi,
I bought a pair of heels from ebay and just got them. The condition was "new without the box". When they arrived they were clean from the inside, but the outside was dirty, like when you try on a brand new shoe and it gets some dark marks from the floor. I would have liked that to be mentioned, or the shoes cleaned. But I get stuff like this frequently from ebay and even from online retailers. I know it is a minor issue, and I understand they were "tried on" and I'm generally ok if the seller actually mentions it. Am I being unreasonable? It is just that I don't like to expect something and get something else. Some of my past experiences include a top from eBay with what looked like food residue, shoes with scuffs and snagged jackets. Nothing about that was mentioned. Again I understand that when you don't see the item before you buy things can happen. I also want to avoid the trouble of sending things back for minor issues. It is just that I don't want to give the seller a five star for an item with inaccurate description or when they didn't examine the item properly or hoped it goes unnoticed. I contacted some sellers in the past about some of these issues and they didn't like it or claimed didn't see it. Am I making a big deal out of nothing?
Understand that I don't wear designer shoes so my response might not be what you want to hear.

IMO, it's unreasonable. Shoes can certainly be new and/or NIB but have scuffs on the soles. They're tried on in stores!

I understand that if the uppers are scuffed, that's a different story but shoes are made to be worn and the soles will show it. Even if you bought an "untouched by human hands" pair, I'll bet that after an hour of wearing them on anything but plush carpet, they'll show the same scuffs.

If buying shoes without any wear to the soles is that important to you, I think you have to take the responsibility of either only buying from sellers who show pictures of the soles or request those pictures to see if they meet your standards.

JMHO.
 
Understand that I don't wear designer shoes so my response might not be what you want to hear.

IMO, it's unreasonable. Shoes can certainly be new and/or NIB but have scuffs on the soles. They're tried on in stores!

I understand that if the uppers are scuffed, that's a different story but shoes are made to be worn and the soles will show it. Even if you bought an "untouched by human hands" pair, I'll bet that after an hour of wearing them on anything but plush carpet, they'll show the same scuffs.

If buying shoes without any wear to the soles is that important to you, I think you have to take the responsibility of either only buying from sellers who show pictures of the soles or request those pictures to see if they meet your standards.

JMHO.
Sorry it seems I didn't clarify that the shoes were listed as new without the box and no mention of any signs of being tried on. Like I said I'm ok with buying tried on shoes, and have done that before. I've seen sellers mention that in their description. It is just the fact that it doesn't feel good to give them a five star feedback for the part "item as described". But I agree with you that asking for extra pics is a good idea in some cases.
 
Sorry it seems I didn't clarify that the shoes were listed as new without the box and no mention of any signs of being tried on. Like I said I'm ok with buying tried on shoes, and have done that before. I've seen sellers mention that in their description. It is just the fact that it doesn't feel good to give them a five star feedback for the part "item as described". But I agree with you that asking for extra pics is a good idea in some cases.
But they ARE new! She doesn't know how many possible buyers tried the shoes on in the store. But my guess is that every single pair of shoes is probably tried on at some point.

Selling on ebay is a learn-as-you-go education and if the seller never had a buyer who complained about a scuff on the sole of new but tried on shoes, she may not think to mention it.

IMO, you might consider mentioning to the seller that it's important to some buyers to be made aware of a scuff here or there and she might want to include pictures of the soles in future listings for shoes.

But again, as I said in my last response, you have to own some responsibility here for not requesting pictures of the soles since it's clearly important to you to put the first marks on them.

IMO, ebay wouldn't decide this case as SNAD because the "S" stands for "significantly" and for shoes (even new ones) to have a scuff on the sole is not a significant issue.

If you care about the soles, perhaps a B&M store purchase would be more appropriate. (This isn't to be critical. Everyone has her own tolerance level but I think this is OTT.) Personally, I'd block someone who is that picky.
 
But they ARE new! She doesn't know how many possible buyers tried the shoes on in the store. But my guess is that every single pair of shoes is probably tried on at some point.

Selling on ebay is a learn-as-you-go education and if the seller never had a buyer who complained about a scuff on the sole of new but tried on shoes, she may not think to mention it.

IMO, you might consider mentioning to the seller that it's important to some buyers to be made aware of a scuff here or there and she might want to include pictures of the soles in future listings for shoes.

But again, as I said in my last response, you have to own some responsibility here for not requesting pictures of the soles since it's clearly important to you to put the first marks on them.

IMO, ebay wouldn't decide this case as SNAD because the "S" stands for "significantly" and for shoes (even new ones) to have a scuff on the sole is not a significant issue.

If you care about the soles, perhaps a B&M store purchase would be more appropriate. (This isn't to be critical. Everyone has her own tolerance level but I think this is OTT.) Personally, I'd block someone who is that picky.
Definitely didn't want to escalate to SNAD! And like I said, I bought tried on shoes with some marks, so the marks are not really the issue. It is just because it happened a few times now and I give the seller 5 stars everytime. I was hoping they would take the time to examine their items and mention it. I would still like to keep the shoes, and I am not looking for price reduction. It is not about the money. but I agree that it might be a good idea to mention it nicely. As for buying in a store, some items are sold out like those shoes
 
Definitely didn't want to escalate to SNAD! And like I said, I bought tried on shoes with some marks, so the marks are not really the issue. It is just because it happened a few times now and I give the seller 5 stars everytime. I was hoping they would take the time to examine their items and mention it. I would still like to keep the shoes, and I am not looking for price reduction. It is not about the money. but I agree that it might be a good idea to mention it nicely. As for buying in a store, some items are sold out like those shoes
I think its more about failing to meet expectations. The price you pay is directly relative to the condition you expect. Sure, you may have bought them with minimal "handling" wear, but you were likely willing to pay a little more because they were "New". When this happens to me, and I want the item regardless of the minor issue, I usually refrain from leaving feedback at all. Positive feedback is a reward for a job well done and it doesn't sound like your seller deserves it. Good luck, no matter what you decide to do.
 
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