eBay, etc. General Question/Answer Thread

[Kidclarke]

Hello all, I had to open an unpaid item case recently and thankfully the seller paid. I was wondering though if the funds are available at the usual time or if they're delayed because the case had to be opened? Usually the item has a "Funds Availability" date but this item does not have it and I'm guessing because of the case. The item was only delivered yesterday but I'm wondering if the case changes the funds availability? I hope this makes sense.

 

[BeenBurned]

Hello all, I had to open an unpaid item case recently and thankfully the seller paid. I was wondering though if the funds are available at the usual time or if they're delayed because the case had to be opened? Usually the item has a "Funds Availability" date but this item does not have it and I'm guessing because of the case. The item was only delivered yesterday but I'm wondering if the case changes the funds availability? I hope this makes sense.

I think you mean the "BUYER" paid. The funds would be available just as if there hadn't been a case.

 

[Kidclarke]

I think you mean the "BUYER" paid. The funds would be available just as if there hadn't been a case.

Oops, yes the buyer not the seller. Lol.
Perfect, thank you for answering.

 

[bakeacookie]

How does someone request a return and refund?

They're saying I sold the personal size inserts when I stated they were the agenda size, per Mulberry website. She says they're too small.

Can't she just open a return request on her end as snad? I'm not sure what she wants from contacting me directly.

 

[whateve]

How does someone request a return and refund?

They're saying I sold the personal size inserts when I stated they were the agenda size, per Mulberry website. She says they're too small.

Can't she just open a return request on her end as snad? I'm not sure what she wants from contacting me directly.

She is being polite, giving you a heads up. If you handle it outside of the ebay system, your account won't get a ding. You can tell her to go ahead and open the SNAD if you want.

 

[bakeacookie]

She is being polite, giving you a heads up. If you handle it outside of the ebay system, your account won't get a ding. You can tell her to go ahead and open the SNAD if you want.

But how do I ensure she sends a return if I go outside eBay?

I don't want to just give her money and not get my item back.

 

[bakeacookie]

Is snad the only option for return? This is annoying. There were only two sizes on the brand's website and I specified the one I had.

I just want my stuff back.

 

[BeenBurned]

But how do I ensure she sends a return if I go outside eBay?

I don't want to just give her money and not get my item back.

You tell her to return it and when you receive your item back, you issue the refund.

 

[bakeacookie]

You tell her to return it and when you receive your item back, you issue the refund.

Ok. I'll let her know.

 

[bakeacookie]

Thank you, BeenBurned and whateve.

There's just so much for me to learn on eBay, it's a little frustrating.

 

[bakeacookie]

So someone sent in an echeck payment and it says to wait until it clears before mailing the item.

But PayPal says the address is unconfirmed and I won't have seller protection.

Should I ask the buyer to confirm their address? Or is there something else?

 

[BeenBurned]

So someone sent in an echeck payment and it says to wait until it clears before mailing the item.

But PayPal says the address is unconfirmed and I won't have seller protection.

Should I ask the buyer to confirm their address? Or is there something else?

You won't have seller protection until the echeck clears. Once it clears, you can ship. (You'll get a notice/email from PP letting you know when it clears.)

 

[bakeacookie]

You won't have seller protection until the echeck clears. Once it clears, you can ship. (You'll get a notice/email from PP letting you know when it clears.)

Ohh, so it says unconfirmed and no seller protection so I don't ship until it clears. Okay. Haha that makes sense.

Thank you!

 

[bakeacookie]

So the payment cleared but the address on PP says unconfirmed.

What should I do?

 

[smallfry]

Is it taking too much of a risk to sell a $400 Hermes scarf item to a buyer with only 3 feedbacks? It's on best offer, so I can decline. Did some research and it looks like they've only bought inexpensive items before, although they received positive feedback, they never left any feedback for the sellers. Been on e bay since 2015.

I'm so wary after reading all of the horror stories here. But I know everyone starts with low feedback.