eBay, etc. General Question/Answer Thread
- Thread starter Japster
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As far as I know, you can't get a partial refund of items paid with ebay bucks. That is the way it has been in the past. The only way for the seller to give you a partial is to send you money in a separate paypal transaction.
Hello all,
I bought a Louis Vuitton Speedy 30 and received it today. I'm pretty sure it's actually the 25. I will measure to make sure when I get home. The seller doesn't seem very experienced.
Anyways, should I contact the seller directly to ask for a full refund, or should I just go directly through ebay?
The listing states the usual "seller does not accept returns."
I bought a Louis Vuitton Speedy 30 and received it today. I'm pretty sure it's actually the 25. I will measure to make sure when I get home. The seller doesn't seem very experienced.
Anyways, should I contact the seller directly to ask for a full refund, or should I just go directly through ebay?
The listing states the usual "seller does not accept returns."
After you find out if you are correct, I think it is most polite to contact the seller first, before opening a return.
I tried to edit my original post but the forum is acting up. I wanted to add that you should pick "I have a question about using my item..." in order to not trigger a return request.
She requested that I use the eBay return because she did not know how to refund it otherwise. I did so and received a message "The seller refunded $$$ (amount) to your original payment method in PayPal. PayPal transaction."
I am looking for a return label or something but I do not see anything and there's nothing else to click. I asked the seller to send me the amount to return and this is the reply I got: "I refunded you the price of the bag and the shipping cost you provided... you can send it in a flat rate envelope for around 7$.. I think you paid close to 15 or 18$ for shipping. Can we please call it even, please? I dont have any extra money right now for anything and have 3 young children. I did not know this would happen I was waiting on the money to pay my electric bill."
It kinda bothers me being charged $18 for shipping and she only sent it for $7. I don't think I should have to pay anything at all for being sent something wrongly listed. Half of me says bite it and send, but the other half is like I should not have to. I'm torn because she was quick to refund and not give trouble over it, but the sob story part and shipping...I have my own bills/problems too but wouldn't expect my buyer to pay for that.
If I did choose to bite the shipping cost, where do I include the tracking etc since there is no where to put it?
I just read on my refund that "You don't need to return this item to the seller - you can keep the item. You can view details of this return on eBay."
I'm assuming the seller clicked the wrong button for return and does want the item back because they have already relisted it.
I do not want to keep their item.
Also, I do not see any return amount on my paypal or other cards, I'm assuming this takes a while to show up?
I am looking for a return label or something but I do not see anything and there's nothing else to click. I asked the seller to send me the amount to return and this is the reply I got: "I refunded you the price of the bag and the shipping cost you provided... you can send it in a flat rate envelope for around 7$.. I think you paid close to 15 or 18$ for shipping. Can we please call it even, please? I dont have any extra money right now for anything and have 3 young children. I did not know this would happen I was waiting on the money to pay my electric bill."
It kinda bothers me being charged $18 for shipping and she only sent it for $7. I don't think I should have to pay anything at all for being sent something wrongly listed. Half of me says bite it and send, but the other half is like I should not have to. I'm torn because she was quick to refund and not give trouble over it, but the sob story part and shipping...I have my own bills/problems too but wouldn't expect my buyer to pay for that.
If I did choose to bite the shipping cost, where do I include the tracking etc since there is no where to put it?
I just read on my refund that "You don't need to return this item to the seller - you can keep the item. You can view details of this return on eBay."
I'm assuming the seller clicked the wrong button for return and does want the item back because they have already relisted it.
I do not want to keep their item.
Also, I do not see any return amount on my paypal or other cards, I'm assuming this takes a while to show up?
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I don't mean to sound cold but it's not your problem that the seller has financial problems. For SNAD, it's the seller who covers the return shipping.
If she doesn't agree to send you a shipping label, file SNAD and explain that the seller issued a refund but didn't pay the return shipping. (Note that her suggestion to use a FRE is nonsense. A speedy isn't going to fit into that envelope!)
She can purchase a shipping label with her address through paypal.com/shipnow and send you a PDF that you can print out.
Does not sold cold to me at all, thank you for the suggestion. I have messaged her back stating she could purchase the label through paypal and send to me. She shoved the bag in a small envelope so I don't think she cares to ship it nicely. I called eBay and they said if she doesn't want to pay for the shipping then I do not have to ship it back, but I will keep trying to get a label from her and wait for a response.
That's the thing. Since she refunded you prior to getting the bag back, you're (legally) under no obligation to return it. HOwever being the honest person you are, you want to do the right thing and I commend you. But you shouldn't be out anything at all to return the snad item to her.
I will hold onto the bag for a month I suppose. She's stopped responding since my last message, but it hasn't been that long.
She has already relisted the bag without changing anything except the 30 to 25 portion. I'm guessing when her listing is coming near the ending (9 days) she'll we definitely want it back and send the label.
Thank you for the help.
She has already relisted the bag without changing anything except the 30 to 25 portion. I'm guessing when her listing is coming near the ending (9 days) she'll we definitely want it back and send the label.
Thank you for the help.
I will hold onto the bag for a month I suppose. She's stopped responding since my last message, but it hasn't been that long.
She has already relisted the bag without changing anything except the 30 to 25 portion. I'm guessing when her listing is coming near the ending (9 days) she'll we definitely want it back and send the label.
Thank you for the help.
I spoke to eBay about a similar problem, I asked how long I was expected to hold onto the item, she said indefinitely! I'm sending them back at my expense as I think she has a screw loose
I think you got bad information from the rep you spoke to.
You're welcome to ship back on your own dime if you desire but in fact, there's nothing ebay can do if the seller has already issued the refund.
My advice to @Kidclarke stands.