Does ModaQueen site sell authentic bags

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#63
Hi, our search function is currently disabled so I won't be able to direct you to other threads, but this site has been asked about before and they definitely do NOT sell authentic merchandise.
 
#65
I did a yahoo customer review search on this site and there was some very upset people complaining of fakes, they also had satisfy customers but I did not like what I read so I disgard them as an option..
 
#66
^^I also did the yahoo review search and it seems like the "satisfied" customers have no clue when it comes to authentic bags. One of the reviews states that he feels the "price is a tad high". Anyone who knows authentic bags would know the prices are actually "too good to be true." And other people are buying them for his "wife" or "daughter" so seems like a lot of their customers are males unaccustomed to authenticating bags.

Another interesting note is that on the section where it says "was this review helpful to you?", every "excellent" or "very good" reviews had almost everyone saying it was helpful (e.g. 8 out of 8 people found this review helpful) whilst a review with any negativity had very few people saying it was helpful. Makes me doubt if they are making up the reviews as well.

Also, one thing consistent with the review is that they have very good customer service WHEN you make a purchase. When you are trying to return something or asking for a refund, they kind of seem to disappear. One of the reviews said that she wanted to return a bag b/c it was fake, but no one would give her the return address after ONE MONTH of trying.

Do you really want to deal with this much hassle?
 
#67
Hi Ladies...Couldn't help throwing in my 2 cents!! I resell bags and am always looking for legit. places to purchase from..I came across these guys and although I didn't actually buy anything from them (but I have got taken from a couple of others!!) I did a little research..Read lots of negative stuff on them including BBB...Of course they have satisfied people out there too otherwise they wouldn't be around..but I would think that those people just really don't know how to authenicate a bag & I bet that lots just don't care..Some just want a good looking fake at a low price..:girlsigh:Any company is bound to get some complaints but they seem to have more than I can justify so I prefer to stay away from them!
 
#68
I am embarrassed to say that I tried to take the inexpensive way out and I bought a Fendi Magic Bag on ModaQueen. A friend recommended the site to me -- she bought a Fendi on the site, said the customer service was excellent and that they assured her that the bag was real. So I went ahead with it -- and what a mistake I made. Within the first three weeks, the bag had already fallen apart. I took it to a very reputable shoemaker / leatherworker in the City (all of the high end boutiques send stuff here) and the owner told me that he doubted the authenticity of the bag. I had him fix the bag anyway (although it was ridiculously expensive to fix) and within another few weeks, the bag had fallen apart again.

I contacted ModaQueen and asked whether I could return the bag -- indicating that I highly doubted that a $1000 Fendi Bag would fall apart if it was real. Customer Service gave me the option of either sending my bag back to Fendi for it to be fixed or exchanging it for a different bag -- and was highly offended at my email for some reason even though I was extremely polite. I have been waiting for my exchange bag for weeks -- and every time I select a bag for my exchange, I get an e-mail from customer service a few days later that the bag I requested has been "sent back to the manufacturer because it has a scratch" or is no longer available, even though its available on the web site. I even called customer service once after I was told that yet another bag was unavailable to try and order the bag as if I was a new customer. Of course, then it was available.

I have been trying for weeks to get a new bag or to get my money back. Its now a matter of principal! As an attorney, I fully plan on taking this issue as far as I can -- but for the sheer fact that I am fed up with the service that they provide.

If anyone has tips on how to handle the situation, or similar stories, please let me know ---
 
#69
sorry to hear of this

if you paid via Credit card, file a complaint with your Credit card company, saying you were sent a fake, and they should reverse the charges
 
#71
Unfortunately, Modaqueen does sell fakes. It's been discussed several times on this forum (do a search and you'll see). Do a chargeback on your credit card immediately and tell them you've received a counterfeit. They should help.

Here's a previous thread that talks about Modaqueen:

http://forum.purseblog.com/authenticate-this/does-modaqueen-site-sell-authentic-bags-175509.html

On a separate note, welcome to the forum -- and check out our Fendi section if you're interested in the future in buying a Spy bag.
 
#75
I'm too embarrassed to post pictures as I haven't gotten over the disappointment yet. The F's were stamped poorly. I mean, I've seen some good fakes, and I'd give this one a C+. I didn't even have to take it out of the bag to know it was fake. I can spot a fake in seconds. I purchased the Zucca Print Media Magic Large. I saw some other closed threads here asking if ModaQueen was authentic, and I'm here to tell you that they are not. I'm, so mad :wtf: I'm filling out the affidavit for my credit card right now.
 
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