Couldn't agree with this post more!!!
Disgusted
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Couldn't agree with this post more!!!
Just cause you guys have great times at Hermes doesn't mean that everyone else does. How is that so hard to get.
Like... there are plenty of Hermes horror stories out there.
Like... there are plenty of Hermes horror stories out there.
Are you an Hermes customer?
No. That doesn't mean my opinion is invalid or less than others. I'm talking about other people's experiences at Hermes and why it puts me off the brand.
I don't understand the disgust per se, but I do agree it's ridiculous and I refuse to play that game. If I'm spending $12k+ on a bag, I don't want an SA acting like they're doing me a favor. I appreciate and respect that they're doing their job, but selling bags should be routine to them - no more, no less.
A $12k luxury bag experience to me would be taking me into a private room, offering refreshments, bringing me what's in-store, letting me handle leather and hardware swatches, and potentially being gracious about not having whatever crazy combination I may want in stock, but being willing to custom-make it in a timely manner.
What I'm not going to do is beg someone on a showroom floor to let me give them my hard-earned money in some arcane, unspoken lottery points system. That's tacky, and I cringe when I read about it or watch vloggers discussing lining up early outside the Paris boutique like it's Black Friday or waiting for a buzz like it's a particularly busy Olive Garden, and then asking/begging/crying for a Birkin or a Kelly once they're inside.
Everybody has their thing and I'm not here to judge what people enjoy. If I were an Hermès leather customer, I would demand a better experience from them. I like their fragrances and usually visit their counters in department stores, but I have had a decent experience shopping le bain products at an Hermès boutique, much better than people who report spending large sums on bags. It's just bizarre to me that there's a global 0.1% out there who actually like the fact that a company treats them like that. Maybe it's the same mechanic that drives CEOs to hire dominatrices, I really don't know. It sure is entertaining and sociologically fascinating, though!
A $12k luxury bag experience to me would be taking me into a private room, offering refreshments, bringing me what's in-store, letting me handle leather and hardware swatches, and potentially being gracious about not having whatever crazy combination I may want in stock, but being willing to custom-make it in a timely manner.
What I'm not going to do is beg someone on a showroom floor to let me give them my hard-earned money in some arcane, unspoken lottery points system. That's tacky, and I cringe when I read about it or watch vloggers discussing lining up early outside the Paris boutique like it's Black Friday or waiting for a buzz like it's a particularly busy Olive Garden, and then asking/begging/crying for a Birkin or a Kelly once they're inside.
Everybody has their thing and I'm not here to judge what people enjoy. If I were an Hermès leather customer, I would demand a better experience from them. I like their fragrances and usually visit their counters in department stores, but I have had a decent experience shopping le bain products at an Hermès boutique, much better than people who report spending large sums on bags. It's just bizarre to me that there's a global 0.1% out there who actually like the fact that a company treats them like that. Maybe it's the same mechanic that drives CEOs to hire dominatrices, I really don't know. It sure is entertaining and sociologically fascinating, though!
Oh come on, you don't have to be a customer to know the Hermes game.
There are stories about it all the time. And at least one person defending them was just plain rude and condescending.
Why take it so personally? It's just her opinion which she's entitled to.
There are stories about it all the time. And at least one person defending them was just plain rude and condescending.
Why take it so personally? It's just her opinion which she's entitled to.
I use my Evelynes so much. Such a great bag.
I’ve had both positive and negative experiences at H. For me it boils down to how I was treated by the SA. I was rudely told the same thing at my local H store (even though I knew the answer, I wanted to see how this one lady would reply).
Now I breeze past that snooty lady to my favorite SA, a warm and chatty guy who I genuinely enjoy seeing, buying things from and hopefully giving commission to. I’ve been offered B’s in the past, about 10 years ago, without any minimum spending rules applied and hardly anything on my “profile” but didn’t buy them... I prefer to buy B’s preowned anyways.
Now I breeze past that snooty lady to my favorite SA, a warm and chatty guy who I genuinely enjoy seeing, buying things from and hopefully giving commission to. I’ve been offered B’s in the past, about 10 years ago, without any minimum spending rules applied and hardly anything on my “profile” but didn’t buy them... I prefer to buy B’s preowned anyways.
Umm, everyone, could we keep it civil here?
It's okay to complain about bad service or whine that you couldn't get a Kelly, but we shouldn't be tearing down an entire brand whether it is H or Chanel. Everyone has had different experiences because not all SAs or stores are the same.
It's okay to complain about bad service or whine that you couldn't get a Kelly, but we shouldn't be tearing down an entire brand whether it is H or Chanel. Everyone has had different experiences because not all SAs or stores are the same.
Fact: This is an Hermes sub-forum with many passionate, long time clients (myself included) of the brand who will defend the latter (and themselves). It is therefore not surprising that some of us feel insulated at the insinuations being made.
Given that you aren't an Hermes customer yourself, there are nuances in the brand-customer relationship you are not privy to and hence, unlikely to appreciate.
Edited: Quoting a post now deleted. PT
Given that you aren't an Hermes customer yourself, there are nuances in the brand-customer relationship you are not privy to and hence, unlikely to appreciate.
Edited: Quoting a post now deleted. PT
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Yeah I haven’t officially joined the H club but I’m becoming more interested as I research and read through various threads in this subforum! I have personally concluded that I do not have the ovaries to straight up ask for a Birkin and at this point in my life am unwilling to put forth the effort for a brand new Birkin. Hopefully one day I will reach that point, but until then I will continue to learn about Hermès and what the preloved market is like.Many people get snubbed when they request a Kelly or Birkin without establishing a relationship with the boutique first. I'm actually in awe of those who have the courage to ask for those coveted bags right out of the gate haahhaha I know the game (and I play it). Anyway, you have seen now that Hermes is quite a different brand than most others and frankly they couldn't care less about your $12,000. The B's and K's sell themselves and are mostly considered a reward to loyal clients. Sounds totally snoody and IT IS. Hermes wants loyal, regular clients who purchase a wide variety of their items. Not just bags. Sometimes clients get lucky and score a bag as a walk-in, but that is quite unusual (and often irritates the loyal clients who hear about it hahahahha).
Unless you plan to shop regularly at the boutique, I'd recommend just getting EXACTLY the bag you want on the reseller market. It will be worth paying the price premium because establishing a relationship can be rather time consuming, requires strategic planning and is expensive
But I think you have a very good point: given Hermès clientele, one less person who is not willing to give them the time of day does not hurt their brand or revenue. Even looking through this forum you’ll find that people here tend to be loyal to Hermès and love a wide variety of what they have to offer. That is exactly what they want-clients, not one and done customers. And there’s nothing wrong that that, imo it’s clever.
Yes, it is necessary. Re-read the post and you'll notice that its condescending and rude. I refuse to be talked like that.
I don't need to be a Hermes customer to know bad service when I see it. And don't worry, I won't be shopping there or buying the scarf I thought about purchasing. You don't have to worry about Hermes name being soiled by the likes of me.
+ 1 on the yeah, right hahahahaha
Let me give you an example. I spoke to the SA who sold me a Kelly the year before. I didn’t make an appointment because I never know when others feel like shopping or not. She made me wait a bit and said I’m sorry, Madame, I can’t fit you in, next time email me the day before. She even mentioned they didn’t have a lot in stock or had not received anything. I went upstairs to look for a bikini, was helped by no less the department director, got to try on one of a kind runway pieces (that alone was an experiense worth having!) and guess what? I left with a scrumptious leather blazer, a beautiful bikini and the crocodile Kelly of my dreams.
Edited: Quote now deleted PT
Now what are salty about? That I’ve enjoyed my experience with them & you have chosen to only listen to people who’ve had negative experiences, and mind you, you’ve never even shopped there to be able to form your own opinion of them? How many others are forming their opinions on hearsay as you are? At least shop there a few times before you speak with such conviction about them. Everyone is entitled to their opinions, but strong opinions based hearsay do not get my attention.
Guess what? SAs have A TON of horror stories about ENTITLED, RUDE clients, too. And their experience is real, not based on what other SAs told them about clients.
Please do not extrapolate from my words.
Perhaps everyone who is feeling strongly at the moment should take a step back and cool down.
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