Consigning/buying with The Real Real TRR

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#1,486
muchstuff said:
I called the number on the waybill (can't recall which shipper it was but I don't know if it would matter) and the gal cheerfully refunded me the duty portion of the cost. I've heard of other people doing the same. As I mentioned, taxes they cannot do anything about, sadly.
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Very interesting! What reason did you mentioned to them? Why should they waive the customs duties for you?
For women's clothes, the dues are 18% whereas the tax is 13%. The former are the biggest charge, if applicable.
 
#1,487
I've been very lucky so far ,I guess! (Fingers crossed)
I get their shipments within 48 hours of ordering but only because I'm just a few hours away from their warehouse in Secaucus New Jersey. ( I can see on the ups tracking that is where their shipments are originating from )
I of course get my items authenticated as soon as I receive them though because I continue to read the horror stories here and it makes me so darn nervous!
 
#1,488
BelleZeBoob said:
Any experience calling the border services and asking to waive the customs duty? What would be a reason for them to waive it?

Not sure if the importer has a right to have the duties waived. If the CBSA has re-valued the item and alleged a higher price, then the importer can go ahead and argue that they have paid a lower purchase price, if it was the case they can support with documents.
Otherwise, not sure.
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Also, a word to those who haven't read the fine print. Under USMCA Canadians can now online shop and bring in up to $150 CDN duty free, up from the paltry $20 we used to be able to bring in. However, we can only bring in $40 TAX FREE. So, the remaining $110 dollars of your $150 duty free purchase will still be taxed according to your provincial levels. And since tax is generally the larger component of your import fees we're really not any further ahead.
 
#1,489
BelleZeBoob said:
Very interesting! What reason did you mentioned to them? Why should they waive the customs duties for you?
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I told them I felt I was overcharged. The post office told me to do it...they said they have a customer who argues every shipment she gets in and is pretty much always successful at getting a reduction. Whether that has changed or not in the last while I don't know. Worth a try.
 
#1,490
muchstuff said:
And since tax is generally the larger component of your import fees we're really not any further ahead.
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As I wrote earlier, the tax is the lesser component, at least in Ontario, with 13%. The customs dues are 18% on clothes (womens knits, dresses). That s what I was told by UPS.

Thanks for mentioning the USMCA, may be it will help the Canadian shoppers. Absent any other good reason, I could probably call the CBSA and try to get at least something back. My recent TRR purchase was only about CAD$130.
 
#1,491
BelleZeBoob said:
As I wrote earlier, the tax is the lesser component, at least in Ontario, with 13%. The customs dues are 18% on clothes (womens knits, dresses). That s what I was told by UPS.

Thanks for mentioning the USMCA, may be it will help the Canadian shoppers. Absent any other good reason, I could probably call the CBSA and try to get at least something back. My recent TRR purchase was only about CAD$130.
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BelleZeBoob said:
As I wrote earlier, the tax is the lesser component, at least in Ontario, with 13%. The customs dues are 18% on clothes (womens knits, dresses). That s what I was told by UPS.

Thanks for mentioning the USMCA, may be it will help the Canadian shoppers. Absent any other good reason, I could probably call the CBSA and try to get at least something back. My recent TRR purchase was only about CAD$130.
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Yeah we were cross posting back there...not sure what the customs rates are currently in BC.
 
#1,492
muchstuff said:
I told them I felt I was overcharged. The post office told me to do it...they said they have a customer who argues every shipment she gets in and is pretty much always successful at getting a reduction. Whether that has changed or not in the last while I don't know. Worth a try.
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Just called both UPS and then Customs Canada, asking if this way of waiving the dues would be possible. The customs officer told me that this is absolutely not possible. The way of dealing with the customs dues as informed by customs is here https://forum.purseblog.com/threads/the-realreal-shoppers-buying-from-canada-be-aware.995879/page-2

The USMCA will be in force starting from about the end of November, 2018, as informed by UPS.
 
#1,493
BelleZeBoob said:
Just called both UPS and then Customs Canada, asking if this way of waiving the dues would be possible. The customs officer told me that this is absolutely not possible. The way of dealing with the customs dues as informed by customs is here https://forum.purseblog.com/threads/the-realreal-shoppers-buying-from-canada-be-aware.995879/page-2

The USMCA will be in force starting from about the end of November, 2018, as informed by UPS.
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Hmm, I wonder why I was able to? It was a couple of years ago, perhaps they've tightened up? Just glad I'm near the border and can zip down to pick up my purchases.
 
#1,494
muchstuff said:
Just glad I'm near the border and can zip down to pick up my purchases.
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This is great, however, when you go back to Canada, you will have to put your purchases on the declaration. Given that you were in the US for maximum a day or a few hours, they will make you pay the charges on all your purchases, and may be even inspect them in person?
 
#1,495
BelleZeBoob said:
This is great, however, when you go back to Canada, you will have to put your purchases on the declaration. Given that you were in the US for maximum a day or a few hours, they will make you pay the charges on all your purchases, and may be even inspect them in person?
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You're more honest than I am :lol:.
 
#1,497
Gennas said:
I am still waiting for over $2,000 in refunds!!! They have had my returns for over 10 days!!! Will be emailing the CEO, They have done down hill!!!
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I'm waiting for a refund as well but they'll just be getting the item today. It'll be interesting to see how long it takes...
 
#1,498
Miso Fine said:
I am so done with TRR! One of the returns was over $1k. Instead of crediting the original form of payment, they gave me a “site credit”. I already told them I was disappointed with the quality I was receiving- why would I want to buy more from them? Now I am trying to get my money back. If not, I will do a chargeback. This is ridiculous!

Also, the Hermes belt strap I suspected of being fake was re-listed. I am not an expert in Hermes, but compared to my other authentic straps, it looked and felt fake.
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I'm so sorry this happened to you. This is not acceptable. You should do a chargeback!!! I am still waiting for a $2,000 refund. It's been over 10 days now!!! I only get the run around everytime I call and they never respond via email
 
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