Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
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Julie Wainwright - Wikipedia
Julie Wainwright - CEO/Founder - The RealReal | LinkedIn
ETA: Here's the previous post from nearly 3 years ago. I'm amazed that they are still in business based on their record of inaccurate listings, fakes and lack of honest descriptions!
https://forum.purseblog.com/threads/therealreal-opinions.774120/page-56#post-30314141
If anything, they just keep growing. Maybe that is part of the bigger problem.
And look what has happened with linda*s***stuff the bigger she gets.
Bigger isn't always better!
I am done with purchasing from TRR!
Everything I have ordered in the past few months has holes, tears, smells or is fake. I am done!
Everything I have ordered in the past few months has holes, tears, smells or is fake. I am done!
Don't tell me you've had another bad experience !
When I saw that you were the last poster in this thread, I thought " oh no please do not let her get another bad bag! She deserves a break!"
Don't tell me you've had another bad experience !
When I saw that you were the last poster in this thread, I thought " oh no please do not let her get another bad bag! She deserves a break!"
Thanks for the nice thoughts. I spent over an hour on the phone with customer service. I used to get really nice things from TRR. Now, things have holes, smells, varnish issues. Customer service made everything right for me, but I am done for now. It’s frustrating to spend so much time on the phone and emails just to straighten out the issues.
TRR needs to do one of two things: either (1) be more selective in what they accept, so that nothing on the website is smelly/holey/in general bad shape, or (2) be more accurately descriptive so that the condition is fully documented. There are some people that don’t mind getting a steal and repairing the item, some don’t mind odors, etc. But when the item is in that condition, it needs to be clear.
Some of the items with issues, e.g. holes were probably not originally accepted in that condition. I received lovely cashmere sweaters with tiny holes that looked like they were done either by the sharp edge of the tags they use or someone trying the item on and returning it. Sadly, the knits were too lightweight to fix the holes.
Items have also been known to sustain damage during the photo process and/or storage.
But I agree, condition should be more accurate. They should also make it clear that "with tags" does not mean that the item is new, just that the original tags are included.
I consigned a few bags tonight and got one purchase.
The consignment process was easy although I have a new agent since my old one left. She mentioned that they now ship to 61 different countries which is why there will sometimes be long waits to see if the sale is final if you sell something.
She also said that they are signing a lease on a new warehouse space. Part of the lag last summer was they didn’t have space to store and process things.
The item I received was pristine but does have a slight odor. Not like it’s been worn but kind of chemical. I’m going to dry clean it to see if it comes out. I do wonder what their warehouse looks like and how they store stuff.
The consignment process was easy although I have a new agent since my old one left. She mentioned that they now ship to 61 different countries which is why there will sometimes be long waits to see if the sale is final if you sell something.
She also said that they are signing a lease on a new warehouse space. Part of the lag last summer was they didn’t have space to store and process things.
The item I received was pristine but does have a slight odor. Not like it’s been worn but kind of chemical. I’m going to dry clean it to see if it comes out. I do wonder what their warehouse looks like and how they store stuff.