Consigning/buying with The Real Real TRR

[Luv n bags]

I am so done with TRR! One of the returns was over $1k. Instead of crediting the original form of payment, they gave me a “site credit”. I already told them I was disappointed with the quality I was receiving- why would I want to buy more from them? Now I am trying to get my money back. If not, I will do a chargeback. This is ridiculous!

Also, the Hermes belt strap I suspected of being fake was re-listed. I am not an expert in Hermes, but compared to my other authentic straps, it looked and felt fake.

 

[muchstuff]

Is anyone else irritated that, in the past couple days, TRR has even further limited the pictures they post for handbag listings? No more photoshop view with a person (so you can view the bag to scale). I won’t even look at the handbags anymore without that perspective picture.

Having owned some of the bags that I’ve seen in those pics I can tell you they’re not always to scale. They just seem to kinda photoshop the bag on with no real consideration of size.

 

[csetcos]

FYI for those of you who buy scarves- I purchased a scarf at a great price. When it arrived, it looked like it had been crumpled in a bin for a very long time and there were many stains not disclosed or pictures. I took it to a very expensive cleaner who specializes in Hermès scarves, since the scarf was hard to find, and I felt it worth a try to clean. While everything turned out great, we shouldn’t be receiving merchandise in such a condition unless we are advised beforehand.

 

[rdgldy]

Having owned some of the bags that I’ve seen in those pics I can tell you they’re not always to scale. They just seem to kinda photoshop the bag on with no real consideration of size.

I think their inventory is so vast, they just want to get the products up quickly-I have called to complain about my own listings, because the pictures are so bad but they respond that it would take weeks to reshoot them.

 

[poptarts]

I am so done with TRR! One of the returns was over $1k. Instead of crediting the original form of payment, they gave me a “site credit”. I already told them I was disappointed with the quality I was receiving- why would I want to buy more from them? Now I am trying to get my money back. If not, I will do a chargeback. This is ridiculous!

Also, the Hermes belt strap I suspected of being fake was re-listed. I am not an expert in Hermes, but compared to my other authentic straps, it looked and felt fake.

It's clearly stated on their return page how refunds are issued. Unless you paid with site credit, they should refund you in the form of the original payment. That's awful of them to push a store credit when sounds like you paid with cc. I would contact your CC, file a charge back and let them deal with TRR.

So far my experience with them has been positive, but I would like to mention I think their return request period is kind of unreasonable. You are to request your return within 14 days of their shipment day, but all of my purchases has taken at least a week and a half (sometimes longer) to arrive, then they have to get the items back within 21 days of shipment day. IMHO, the return should be completed within a certain number of days of receipt, not their shipment date.

 

[Genie27]

Anyone that gets TRR items delivered to Canadian addresses - have you had any recent shipments delivered/brokered by UPS? If so, what is the brokerage fee charged?

My previous purchases were all shipped FedEx and while I paid up to 30% in duties and taxes, the brokerage fee was only $10.

I just received a UPS shipment from the US, not from TRR, but their brokerage fee was over $60 on a $300 item - if TRR is now using UPS to ship to Canada, then that is going to be a big increase in charges.

Can anyone please confirm what brokerage fees they paid on recent UPS shipments?

Thanks!

 

[Luv n bags]

It's clearly stated on their return page how refunds are issued. Unless you paid with site credit, they should refund you in the form of the original payment. That's awful of them to push a store credit when sounds like you paid with cc. I would contact your CC, file a charge back and let them deal with TRR.

So far my experience with them has been positive, but I would like to mention I think their return request period is kind of unreasonable. You are to request your return within 14 days of their shipment day, but all of my purchases has taken at least a week and a half (sometimes longer) to arrive, then they have to get the items back within 21 days of shipment day. IMHO, the return should be completed within a certain number of days of receipt, not their shipment date.

I spent over an hour and a half on hold with them yesterday- after sending out emails over a two day period. I called right when they opened this morning and got a live person on the phone.
They will be crediting my credit card for the site credit and the sweater full of holes. Glad they are making this right!
I’m done with them for now.

 

[FromtheBay2DTLA]

I spent over an hour and a half on hold with them yesterday- after sending out emails over a two day period. I called right when they opened this morning and got a live person on the phone.
They will be crediting my credit card for the site credit and the sweater full of holes. Glad they are making this right!
I’m done with them for now.

I’m with you. I’m so upset over the ridiculousness of trying to get a nearly $700 refund (no problem with 2 others) for counterfeit glasses & they didn’t even apologize.

The worst for me was also the fact that after calling/emailing & tweeting them multiple times, the girl put me on hold & I got the refund in my account instantly. Umm, if that’s possible, why did they make me wait so long in the first place?! And yes, it went to the account I paid with—not account credit. I’m very unhappy with their customer care. It’s unbelievable how little they give a sh*t...

 

[QuelleFromage]

I actually had a great experience with TRR just now. I had ordered four things and they arrived while I was out of town and were picked up by a neighbor. I was probably a week or more outside the return window (which I agree is ridiculously short). I wanted to return most of the items; called and asked for an exception; absolutely no problem at all.
If I get my return and my credit, I will be impressed with at least this particular experience.
That said, it says a lot that I was so surprised. Most of the other retailers I shop a lot with (Shopbop, Net-a-Porter) I would be fairly confident they'd give me a break on the return window, and in fact at least Shopbop has done so. I just expect TRR to be difficult, I guess!

 

[Luv n bags]

I actually had a great experience with TRR just now. I had ordered four things and they arrived while I was out of town and were picked up by a neighbor. I was probably a week or more outside the return window (which I agree is ridiculously short). I wanted to return most of the items; called and asked for an exception; absolutely no problem at all.
If I get my return and my credit, I will be impressed with at least this particular experience.
That said, it says a lot that I was so surprised. Most of the other retailers I shop a lot with (Shopbop, Net-a-Porter) I would be fairly confident they'd give me a break on the return window, and in fact at least Shopbop has done so. I just expect TRR to be difficult, I guess!

That is great!
I have been a customer since 2013. I love their customer service, when they can be reached. I am just really disappointed with the quality of items I have been receiving lately.

 

[BelleZeBoob]

Anyone that gets TRR items delivered to Canadian addresses - have you had any recent shipments delivered/brokered by UPS? If so, what is the brokerage fee charged?

My previous purchases were all shipped FedEx and while I paid up to 30% in duties and taxes, the brokerage fee was only $10.

I just received a UPS shipment from the US, not from TRR, but their brokerage fee was over $60 on a $300 item - if TRR is now using UPS to ship to Canada, then that is going to be a big increase in charges.

Can anyone please confirm what brokerage fees they paid on recent UPS shipments?

Thanks!

Yes they use UPS. The charges also depend on which country of manufacture does the TRR indicate. I just made a post on charges for Canadian buyers here: https://forum.purseblog.com/threads...m-canada-be-aware.995879/page-2#post-32645926

 

[muchstuff]

I think their inventory is so vast, they just want to get the products up quickly-I have called to complain about my own listings, because the pictures are so bad but they respond that it would take weeks to reshoot them.

I do buy from TRR and have received some very good bags. I try to look beyond the pics if you know what I mean. I check for any obvious issues of course and look the pics over carefully but I’m always ready for a surprise when I get the bag. Thankfully I’ve only ever had to return one.

 

[muchstuff]

Anyone that gets TRR items delivered to Canadian addresses - have you had any recent shipments delivered/brokered by UPS? If so, what is the brokerage fee charged?

My previous purchases were all shipped FedEx and while I paid up to 30% in duties and taxes, the brokerage fee was only $10.

I just received a UPS shipment from the US, not from TRR, but their brokerage fee was over $60 on a $300 item - if TRR is now using UPS to ship to Canada, then that is going to be a big increase in charges.

Can anyone please confirm what brokerage fees they paid on recent UPS shipments?

Thanks!

I quit having stuff mailed to me in Canada because the fees were so high. I go to Blaine for pick up now. BTW you can call and complain about fees, I think it’s to border services, check on the invoice. They can’t do anything about the taxes but often will waive duty.

 

[BelleZeBoob]

BTW you can call and complain about fees, I think it’s to border services, check on the invoice. They can’t do anything about the taxes but often will waive duty.

Any experience calling the border services and asking to waive the customs duty? What would be a reason for them to waive it?

Not sure if the importer has a right to have the duties waived. If the CBSA has re-valued the item and alleged a higher price, then the importer can go ahead and argue that they have paid a lower purchase price, if it was the case they can support with documents.
Otherwise, not sure.

 

[muchstuff]

Any experience calling the border services and asking to waive the customs duty? What would be a reason for them to waive it?

Not sure if the importer has a right to have the duties waived. If the CBSA has re-valued the item and alleged a higher price, then the importer can go ahead and argue that they have paid a lower purchase price, if it was the case they can support with documents.
Otherwise, not sure.

I called the number on the waybill (can't recall which shipper it was but I don't know if it would matter) and the gal cheerfully refunded me the duty portion of the cost. I've heard of other people doing the same. As I mentioned, taxes they cannot do anything about, sadly.