I received a portion back. They tried to explain away $300. I told them it is very simple. I charge $1200 on my credit card, and I expect $1200 back. They said they gave me $300 at some other point. It’s crazy trying to explain simple math to them!
Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
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I received a portion back. They tried to explain away $300. I told them it is very simple. I charge $1200 on my credit card, and I expect $1200 back. They said they gave me $300 at some other point. It’s crazy trying to explain simple math to them!
Hi guys,
I recently had horrendous experience with RealReal.
I was loyal customer/consignor for 2 years ( for example last Sept they received over 3K of their 40% consignee cut from me, 2k before and before that every month )
So, I purchased the bag from their website, please see entirely false condition description in the attachment. And this is what I got ( mind the package was in perfect shape, not damaged )
THE YSL golden logo scraped to the original grey metal with holes.
Also, bug covered in some kind of dried out white-ish substance.
I wrote an email to customer service, CC-ed their CEO Julie Wainwright and was totally ignored.
I have to call, and I spoke to a rude guy who accused me of not understanding the condition of the bag from the pictures.
I recently had horrendous experience with RealReal.
I was loyal customer/consignor for 2 years ( for example last Sept they received over 3K of their 40% consignee cut from me, 2k before and before that every month )
So, I purchased the bag from their website, please see entirely false condition description in the attachment. And this is what I got ( mind the package was in perfect shape, not damaged )
THE YSL golden logo scraped to the original grey metal with holes.
Also, bug covered in some kind of dried out white-ish substance.
I wrote an email to customer service, CC-ed their CEO Julie Wainwright and was totally ignored.
I have to call, and I spoke to a rude guy who accused me of not understanding the condition of the bag from the pictures.
Attachments
Why I am sad ?
Because for 2 years I vouched TRR to my friends and was very loyal customer.
Aslo for teh past 9 month I CONSTANTLY getting wrong sizes ( they state L ) but when I get the dress - it is s or XS.
are they blind ? How hard it is to read the Label.
My Alaya dress stated as 44 on sale, got dress with Label 40 on it !
( please dont ask what is that dirt on the label, i dont want even think abt it)
Because for 2 years I vouched TRR to my friends and was very loyal customer.
Aslo for teh past 9 month I CONSTANTLY getting wrong sizes ( they state L ) but when I get the dress - it is s or XS.
are they blind ? How hard it is to read the Label.
My Alaya dress stated as 44 on sale, got dress with Label 40 on it !
( please dont ask what is that dirt on the label, i dont want even think abt it)
Attachments
This is my own shoes.
For 2 month the stated the size wrong, as 7 , they are size 9. The sizing is inside the shoe.
Shoes bought in SF from the store.
Somebody already bought them ones and returned them.
I wrote several times to Customer support and I see nothing changed.
For 2 month the stated the size wrong, as 7 , they are size 9. The sizing is inside the shoe.
Shoes bought in SF from the store.
Somebody already bought them ones and returned them.
I wrote several times to Customer support and I see nothing changed.
Attachments
MenloPark, that is awful. What was the description of the condition of the YSL bag? I have been having issues with TRR also lately. Bought a $1600 handle bag that represented it came with optional shoulder strap. It did...but the shoulder strap could not be attached to the bag! The strap clips were too tiny to fit around the purse rings. TRR accepted the return, but that’s the last time I will make such a large purchase on an item sight unseen.
Hi MenloPark, I'm very sorry for your terrible experience with TRR. They got too fat and lost their quality control.
No excuse for misstating the size, but the measurements clearly show there is no way this dress could be even close to a size 12 or XL.
The funny thing is that the real dress measure not 40 and not XL and not what they stated at all (
Anyone have First look member? How does this work? I just joined for 10 dollars a month and the site looks the same as before. Do I get email pictures or something?
Today is day 6 and I received an email saying that my refund has been processed to my Visa.
The site looks the same but you're seeing new bags 24 hours before the people who don't have first look. I forget their posting time, I want to say 4 pm PDT but I'm not sure. I think it might be twice a day, morning and afternoon but don't quote me on that.
Oh ok, so it does look different on my end compared to non first look memebers? I couldn't tell
Yes and you are correct, they sent me an email saying 7 am and 4 pm
Yes, it does. (or its the biggest scam on earthOh ok, so it does look different on my end compared to non first look memebers? I couldn't tell
Yes and you are correct, they sent me an email saying 7 am and 4 pm
). A friend of mine had it and I couldn't figure out why she was seeing bags I couldn't see...