This is crazy I wonder if therealreal is selling items that may not be real. And also I wonder if chanel will go after other resellers
Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
- Start date
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Whether consciously or not is the question, with the volume of bags they show there are bound to be some fakes that have passed their inspection process.
TRR is absolutely useless. I WILL NEVER shop with them again. Customer service is slow, shipping department is stupid (no address hello!) and overall very disappointing. Find a more professional site to shop with especially if you are not in the USA.
Just an update on my shipping. TRR only replied today (about 5 days after my email was sent out asking them to please update UPS immediately with my complete address) asking me if I received the package. OBVIOUSLY UPS was the one who helped get the package to me by verifying my name/address via my ID.
THEY DID NOT EVEN APOLOGIZE. Just this:
T (The RealReal)
Nov 27, 10:59 AM PST
Hello,
Thanks for being in touch.
The delivery has been confirmed to the address below and received by XXX. Please confirm if there is someone at this address by such name that you can retrieve this package from.
Just an update on my shipping. TRR only replied today (about 5 days after my email was sent out asking them to please update UPS immediately with my complete address) asking me if I received the package. OBVIOUSLY UPS was the one who helped get the package to me by verifying my name/address via my ID.
THEY DID NOT EVEN APOLOGIZE. Just this:
T (The RealReal)
Nov 27, 10:59 AM PST
Hello,
Thanks for being in touch.
The delivery has been confirmed to the address below and received by XXX. Please confirm if there is someone at this address by such name that you can retrieve this package from.
So, there’s a purse in TRR that I bought and returned because it had a HUGE unexplained hole in the leather that I returned. Well, it’s back on the selling block with no mention of the gaping hole in the description. To make matters worse, the very same purse that is for sale on TRR is on EBay being sold by Linda’s Stuff!!! What?
A lot of people who sell list on more than one site. It's not uncommon. I'm guessing that when you returned it TRR returned it back to the seller and they relisted it on TRR and on eBay. (I bought a bag from the same seller a couple of years ago and returned it for the same reason, the piping had a big hole in it. They seem to be pretty casual about description).
I have spent a ton of money at The RealReal but apparently now they’re too big for their britches and have horrible customer service. I placed an order with two day express shipping but they shipped it ground instead. Now the package is lost and I had to open a claim with ups. They refuse to refund me and I have to wait until the investigation is complete before they will do anything to remedy the situation. In the meantime they get to keep my money. I guess they need all the help they can get with their legal fees.
That makes no sense.. When you sell on The Real Real, you send them the item. They then place it on their site. I think Linda's Stuff works in the same way. So unless these two businesses have merged or have some sort of joint operating agreement, it's unlikely that it's the same bag.
If you’ve consigned with TRR do they pay you up front? I guess if you have to send them the bag you wouldn’t be listing anywhere else but the OP sounded pretty confident it was the same bag [emoji848].
You send them the bag, they photograph and list it on their site, and then, when it sells, they ship it to the customer. Then, weeks after that happens, you get your 55 percent of the sale price.
Just because someone sounds confident doesn't mean they're correct, by the way!
TRR pays only weeks after the item has been sold, this assures them that the item is not going to be returned after they process the payments.
I consigned with them in the past without major issues, but I've not been happy with them recently. There is no consistency on the asking prices, some of their people seem to have limited knowledge and it looks like they just want to make a quick buck.
So if you sent a bag to consignment with TRR and changed your mind (or listed and sold it somewhere else) can you ask for it back?
You can get your bag back, but you'll have to pay a fee if it's within a certain period of time (to cover their costs (they pay for shipping, and they spend time photographing and listing it). From what I've seen on here, it will then take several weeks for your item to come back to you.
But maybe you could try selling something on both sites at the same time? And let us know how it goes?