Consigning/buying with The Real Real TRR

[seaofcowards]

Not that I want to argue items from which platform has stronger odor. The odor issue is based on my experience from both VC and TRR. All, except for a scarf, items I acquired from VC has terrible smell, perfume, cigarettes, mold or mix of all. Clothes from TRR had mold smell as well but not as bad. The mold smell clothes from TRR were returned but VC has bad return policy that I had to keep and try to get rid of the smell myself.

ps I’m not affiliated nor sell through any of these platform.

i've purchased quite a few items from TRR over the years (bags, shoes, jackets, dresses, and shirts) and have never had any issues with odor luckily. i've purchased from VC three times and the last item i purchased (an isabel marant jacket claimed to be in "very good condition") smelled sooooo horribly of cigarette smoke and mold. VC wouldn't accept a return - they said they checked it before they sent it to me and didn't notice any odor - but luckily a dry cleaner was able to get rid of the smell. definitely never buying from VC again after that experience.

i did purchase a pair of chanel flats from TRR that i was wary about after receiving them. i sent in photos to two authentication services and both places said the flats were fake. at first, TRR said they'd accept the return but wouldn't refund the shipping cost because they claimed the flats were authentic, but after i sent in a certificate from one of the authentication services they gave me a full refund. that's the only bad experience with TRR i've had though and i've purchased from them probably 20+ times (never sold with them). maybe i've just been really lucky, but everything i've ever purchased from TRR has been in at least as good condition as described on the site, and there have definitely been times where i've purchased things described as "gently used" that looked brand new when i received them. once i got an isabel marant dress described as "gently used" but when i got it, it still had the tags attached and was obviously new.

i have noticed quite a few very obviously fake pairs of chanel flats on TRR in the last few months though, so i've since limited my purchases with them to things that are unlikely to be faked, e.g. IRO jackets.

 

[Blueberry1]

Is anyone else irritated that, in the past couple days, TRR has even further limited the pictures they post for handbag listings? No more photoshop view with a person (so you can view the bag to scale). I won’t even look at the handbags anymore without that perspective picture.

 

[renee_nyc]

Is anyone else irritated that, in the past couple days, TRR has even further limited the pictures they post for handbag listings? No more photoshop view with a person (so you can view the bag to scale). I won’t even look at the handbags anymore without that perspective picture.

Ugh really? I am about to list a bunch of bags with them. I also noticed they are taking longer to list stuff. Probably due to their popularity

 

[Luv n bags]

I am a loyal customer of TRR for the past 3 years and have spent at least $10k with them throughout the years. The last two batches of items I purchased was disappointing.
The items all had a stain of some sort and the smell - it just smells old!
The descriptions do not list the stains or smell. I don’t think I will be ordering as much as I used to order.
I must say that their customer service is A+! So disappointing, as this was my go to store for hard to find items.

 

[bisousx]

I’ve sold two Chanel bags on this site without much hassle. Luckily there is an HQ nearby, so I was able to meet their staff in person and have them go over the details IRL. The only issue I had with them was they would not switch my account to direct deposit. Overall, not a huge issue although it was very inconvenient at the time.

 

[Love Of My Life]

I am a loyal customer of TRR for the past 3 years and have spent at least $10k with them throughout the years. The last two batches of items I purchased was disappointing.
The items all had a stain of some sort and the smell - it just smells old!
The descriptions do not list the stains or smell. I don’t think I will be ordering as much as I used to order.
I must say that their customer service is A+! So disappointing, as this was my go to store for hard to find items.

You have now experienced what many of us have over a period of time. Besides descriptions not being correct,
the smell from how they store their items (warehouse environment) are atrocious.
I have written several times but they don't seem to address that issue or have concerns. I've also noticed that many items
are not inspected properly for stains as well... just listed in a very matter of fact manner.
While for the most part their customer service is fair but who wants to spend the time addressing issues
that TRR should be addressing themselves?
Perhaps their listers are "overwhelmed with listing a certain amount of pieces daily, but TRR does overlook
more than is standard, IMO

 

[Luv n bags]

You have now experienced what many of us have over a period of time. Besides descriptions not being correct,
the smell from how they store their items (warehouse environment) are atrocious.
I have written several times but they don't seem to address that issue or have concerns. I've also noticed that many items
are not inspected properly for stains as well... just listed in a very matter of fact manner.
While for the most part their customer service is fair but who wants to spend the time addressing issues
that TRR should be addressing themselves?
Perhaps their listers are "overwhelmed with listing a certain amount of pieces daily, but TRR does overlook
more than is standard, IMO

I agree! Although their customer service is more than fair to me, I spend a lot of time packaging the items back up and trying to find time to drop them off at the mailing site. But the old, musty smelling stuff. They should automatically decline to list those items. It is a huge waste of time!

 

[renee_nyc]

TBH that’s why I only buy NWT stuff from them. But even with that you have to be careful.

I got what I thought was a NWT dress, listed as pristine.

The dress arrived and it was gorgeous. Tags weren’t attached; they were strung through the label and knotted.

It wasn’t until I was packing it to wear to a wedding that I noticed a chunk of the trim on the bottom was missing. You would have to look closely to see it, but the dress definitely wasn’t ‘pristine’

It is possible that it was bought at a sample sale and damaged. But I went back and looked at the way the listing was written: with or includes tags, not New With Tags.

So I guess with tags does not means New.

 

[Love Of My Life]

Bottom line is, TRR is not being selective about the condition of the merchandise they accept.
Clothes smell, descriptions including measurements are misleading & too time consuming to keep
sending items back when they are not in the condition as they should be.

 

[Blueberry1]

Agree that the descriptions fall far short of what is needed to make an informed decision about an item. With the handbags, at least the photoshop/perspective shot gave a clearer picture of the size of the bag since the measurements are often so faulty. With that gone now... and “no returns” on handbags...SMH

 

[Gabs007]

Wow I can’t believe they’d send something like that. What could’ve caused such a nasty smell?!

I honestly never figured it out, but they claim smells do not enter the equation or are a reason to return.

I am honestly not a fan of VC as they tend to try to dump prices totally (seriously if the expect me to sell a dress that was a few K for 50, I rather give it to a charity) and I don't think they are as careful as they should be with checking that an item is real, but I honestly never had an issue with smells, and no item is nice enough to smell of death and cellar if you walk around with it.

 

[Gabs007]

I am anazed they’d send people items like this .i purchased a leather bag from someone on Poshmark about 2 years ago and to this day it still has a strange odor I can’t get rid of . Even after newspaper in it, fabric softener sheets , febreeze and sitting in my closet with my items hoping it would pick up my scent but nope .Now I’m worried because the only way I can find the bag I’m interested in is used.

What sometimes helps if you soak tissue in apple vinegar and put it in the bag, seems the apple vinegar will soak up the smell, but I have asthma, anything that is slightly moldy, it just triggers an attack, not the most pleasant experience

 

[gudstuffjd]

I recently purchased a bag where the leather had separated at the interior edges. It was surprising because the damage was obvious. It had not been mentioned in the listing, and TRR was forced to take a return.

After the company got my return, they relisted the bag without any changes to the description! They simply don’t care.

 

[DavinaE]

I recently purchased a bag where the leather had separated at the interior edges. It was surprising because the damage was obvious. It had not been mentioned in the listing, and TRR was forced to take a return.

After the company got my return, they relisted the bag without any changes to the description! They simply don’t care.

I am glad they took it back, I had one return that was a total nightmare, undisclosed stains, scratches and I mean scratches like a tiger used it as a scratching post, really deep and a smell that was like an ashtray. They kept on messing me around and I ended up forcing a return because 4 weeks later they still kept telling me that they "inspected" the item. I ended up paying a lot for the return postage to the US and obviously did not get back what I paid for customs charges. I haven't checked if they have relisted it, but if anybody sees the Mirage in grey leather for 800, ask for additional pictures and confirmation that that is really in good condition.

 

[Luv n bags]

I think I received a fake belt!
It is an older belt strap, but comparing it to my two authentic belts, it looks off. The workmanship on the edges is unfinished and not glazed and the holes are fraying! Plus, the stamp doesn’t look right.
The orange side is dirty (not listed). I am awaiting an RMA and sending back!