Well, I just got 3 envelopes from
Coach and I am very pleased. I only called about a week ago and asked for a mahagony brown hangtag and a brass turnlock replacement kit. I also asked for a hangtag for my periwinkle casey bag but I told the SA that they probably wouldn't be able to match that and it would be okay to send a metal, brass tag to match the hardware. She said that she would include that information in the order.
Today I received a mahagony tag, a brass turnlock kit, and (I couldn't believe my eyes!) a periwinkle tag that matches great!
So I didn't get a metal tag but it seems to me that they will try to find a matching tag and are very willing send a metal tag if that is the best option.
I'm excited, I thought I was going to have to wait weeks for that turnlock kit!