Very disappointed with Coach purse which I purchased on sale at $200 (regular almost $400). Purse is tan leather with gold dusting. Specifically indicated to the sales person that I was looking for a purse that would stand up well, and he recommended this purse. However dye transfer from jeans occurred within the first few hours of use (less than one day after purchase I went back to the store). Dye from blue jeans did not transfer to anything else that I was wearing. I felt misled by the salesperson and also wish they would have warned me of the possibility of dye transfer from blue jeans. Of course they do not even have a suggestion as to how to clean the leather and after my persistence they did send off to Coach head office in Florida, however did not give me any hope that Coach would do anything. I've never had an issue such as this with a purse before and will not buy Coach ever again. I wonder why so many women buy Coach purses when they are so expensive, yet the company offers such limited service to customers. The manager and sales staff did not care. I won't be a repeat customer. There are so many companies out there with better purses and they cost less. Also the customer service is so much better for other purses ... for instance, I would rather buy a Brighton purse any day rather than ever purchase a Coach purse again.
I'm sorry you feel you were mislead. I've always heard Coach works with customers as much as they can, so maybe they can do something for you. However, I've always thought of color transfer as something we need to be aware of when we purchase lighter colored bags and we're responsible for doing what we can to prevent it. Good luck with your bag, I hope this is resolved for you.