Coach Frequently Asked Questions {FAQ} & REFERENCE INFO
- Thread starter Swanky
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Hi! Its my first time to use my courtenay cognac and when i got home i noticed that the hangtag was lost!i read here that coach replaces hangtag. So how can i do it? Do i just go directly to a store? And is it for free? Thank you!
I think you have to call Coach...
customer service: 888-262-6224
They can answer your question about a replacement hang tag.
Good luck!
I just got a NWT Gathered Wallet off ebay. My question is for those that got these from FOS or outlets recently...did the wallets have the bullet and did the CC slots have small white cards placed in them? I just want to be sure I got an authentic piece.
When I used the drill down link, all I got was the regular Coach website, do you have a new web address?Hopefully this thread will be able to answer Coach's most frequently asked questions.
This will be a Reference only thread, no questions should be asked, but if there's anything missing, please post a reply, one of us will update this post w/ any new info.
Cleaning
For the majority of bags, baby wipes or mild soap and water will do the trick. For most problems with stains, we will suggest one of these options, they usually work and the chance of ruining your bag is slim.
Suede can be tricky - you can always try the nail file trick and see if that works.
(http://forum.purseblog.com/coach/cleaning-suede-with-a-nail-file-photos-48133.html?highlight=suede)
Coach does not offer a bag cleaning service.
Coach - FAQs
Repairs
Coach will repair a bag if it is a result of the workmanship and it happened due to normal use.
If they determine it cannot be repaired, they will probably send you a credit or a coupon.
They do not repair final sale merchandise, nor do they repair fakes.
Coach - FAQs
Coach - FAQs
Returns
excerpt from coach.com:
We will be glad to refund or exchange any new and unused merchandise. You may return your item(s) to either a Coach Full Price Store or ship your item(s) to our Returns department.
New, unused full price merchandise may be exchanged or returned at any Coach Store with an original Coach receipt or mail order packing invoice.
New, unused Full Price merchandise may be returned for merchandise credit with a gift receipt.
New, unused Factory merchandise may be returned for merchandise credit only in Full Price stores with an original Coach receipt or gift receipt.
Price adjustments on previous purchases are not permitted.
Preferred Customer Event (PCE)
This seems to be a random mailing to customers who have purchased in the boutique.
Sometimes there is a price minimum to get the coupon, sometimes not.
Outlet purchases, phone purchases, and coach.com purchases do not count towards the PCE.
The 25% coupon is good on whatever is in the store (no special ordering, etc).
PCE is usually every 3 months or so.
Outlets
Most of your questions can probably be answered in this thread:
http://forum.purseblog.com/coach/coa...ore-35517.html
For a list of Coach outlets, go to outletbound.com and search COACH.
Outlet purchases may be returned to a full-price store for store credit only.
Serial numbers
If you want to know the year your bag was made, check your serial number.
There will be two numbers in the first set, thats the year (for example a06z - made in 2006).
Serial numbers vary.
Authenticating a Coach product
Please visit our Authenticate This! thread at the top of the Coach Shopping sub-Forum for specific questions (posting multiple pictures helps a lot, as well as posting eBay auctions, etc).
In general, signature pieces are easiest to determine authenticity, signature bags are always symmetrical and a mirror image of the other side. This is usually easy to spot, counterfeiters usually don't get this right.
Also, signature bags do not also have signature linings. And in all bags, there is a creed with a stamped serial number. No creed in a bag = FAKE.
Shoes
Usually the flats run about a ½ size big, everything else is about true to size.
Drill down
The drilldown is used as a verification of how a bag is supposed to look.
Most bags will show up on the DD and are as they look in final production, there are a few exceptions to this.
To use the drilldown, go to this site: http://www.coach.com/assets/product_images/drilldown1/10366_d1.jpg
Where you see the 10366, insert the last 4 digits of the serial number of the bag you are looking at.
More Reference
This is a link to past COACH pages: http://web.archive.org/web/*/http://coach.com
Reputable eBay Sellers
A list of current reputable sellers can be found here: http://forum.purseblog.com/coach/rep...bay-22468.html
Registering bags
Coach does not have registration cards anymore, but you may register online if you wish.
Coach - Product Registration
Discontinued Products
Bags that are out of season may still be available to purchase, call Coach at 1-888-262-6224 for availability.
Replacements
Coach will replace lost hangtags for free, also available to purchase are straps for bags.
Call 1-888-262-6224 to inquire.
Organizer Refills
Refills for your agenda are available here:
Coach - Planner/Organizer Refills
Catalogs
You can request a catalog here:
Coach - Catalog Request
Only BAGS come w/ dustbags
Products marked Final Sale {FS} cannot be repaired by Coach
thank you to any member who helped compile this information
Ok I'm seeing a lot of gathered Lindsey's on ebay with metal tags brand new. Is there another version or is this a sophia. Here's an example. NMA
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=200982811240&ssPageName=ADME:B:SS:US:1123
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=200982811240&ssPageName=ADME:B:SS:US:1123
I wouldn't trust that. The abbreviation on the tag doesn't make any sense. GATHL for gathered, THL for leather, INDSDY for Lindsey? The font looks off too. Compare it to the tag on this one: http://www.ebay.com/itm/NWT-Coach-M...441?pt=US_CSA_WH_Handbags&hash=item20d91f5fa1
Coach doesn't maintain the drilldown function anymore. A tpf member set up this one: http://divergenceunlimited.org/coach/
You can only access the drill downs of current bags.
That's good. She already sold at least two of them. I wonder if the buyers know they got scammed.yay! It got removed!
Hmmm now I cant remember the sellers ID. I feel bad for the ones that bought from her
I saved it: http://www.ebay.com/usr/2013bestforyou
There is only one showing in her sold listings now, but there were more yesterday. I think they were all removed but the buyers may not know.
And is one looks off to me-different seller btw. I could be wrong the top looks very weird like its too 'rounded'...
http://www.ebay.com/itm/310785362482?ssPageName=STRK:MEWAX:IT&_trksid=p3984.m1438.l2649
I'm not an expert on the newer styles. A lot of sellers have pictures that look like stock photos that show the same curve. Did you notice the location of the horse and carriage in relation to the gathers? On the one you showed me before, the horse and carriage is lower. That might not be a problem; it could be an earlier version. On any of the listings that are new with tags, I would ask for a clear picture of the tag as well as the creed.
Swanky's original post is from 6 or 7 years ago. Since it was made the original Drilldown link has been discontinued.
Please keep in mind that a lot of information posted years ago is no longer valid since Coach is constantly changing all the details of their bags, accessories and things like tags and serial numbers. Be careful with older information, and please don't depend on it unless you verify here that it's still accurate.
Always check the date on any post you're replying to. In some forums the newest threads are at the top or on the first page but you have to go all the way to the highest page number to find the most recent posts.A check of the dates on the first and last pages will tell you in which direction you need to go, but you should always check the first page to see what the Rules for that particular thread or forum are. If any are posted they're usually right in the first post. It can be a little confusing until you learn to find your way around.
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It's listed again-check out the title
http://www.ebay.com/itm/Longer-strap-for-shoulder-wear-/200983885975?pt=Wallet&hash=item2ecb92b897