Coach Frequently Asked Questions {FAQ} & REFERENCE INFO

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Hello! Does anyone know if the Coach Ashley Carryall and the Coach Gallery Leather Tote have the same leather texture? I really love the smoothness of the Gallery Leather Tote but all the pictures of the Ashley Carryall I see seem to show differences (I'm mainly interested in the black one). Any input is greatly appreciated!! Thanks!!!!
 
Coach's 1994 "Name" American Legacy classic bags, pt1

Some posters have wondered about the collection of bags Coach released in 1994 that carried womens' names as a salute to customers whose ancestors made their mark on this country - Faith's (9949), Janice's (9950), Patricia's (9951), Lula's (9952), and Helen's (9953). Who were they, and why did Coach name purses after them?

Here are the catalog pages and the names' connection:
 

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Coach's 1994 "Name" American Legacy classic bags, pt2

...and the rest
 

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Hello! Does anyone know if the Coach Ashley Carryall and the Coach Gallery Leather Tote have the same leather texture? I really love the smoothness of the Gallery Leather Tote but all the pictures of the Ashley Carryall I see seem to show differences (I'm mainly interested in the black one). Any input is greatly appreciated!! Thanks!!!!

You should really ask this in the main Coach forum, a lot more posters will see it there

Always read the first post in each thread, this one is really supposed to be for reference material and FAQs, but it seems to have wandered a bit from its original purpose:

"Hopefully this thread will be able to answer Coach's most frequently asked questions.
This will be a Reference only thread, no questions should be asked, but if there's anything missing, please post a reply, one of us will update this post w/ any new info
."
 
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Hopefully this thread will be able to answer Coach's most frequently asked questions.
This will be a Reference only thread, no questions should be asked, but if there's anything missing, please post a reply, one of us will update this post w/ any new info.

Cleaning
For the majority of bags, baby wipes or mild soap and water will do the trick. For most problems with stains, we will suggest one of these options, they usually work and the chance of ruining your bag is slim.
Suede can be tricky - you can always try the nail file trick and see if that works.
(http://forum.purseblog.com/coach/cleaning-suede-with-a-nail-file-photos-48133.html?highlight=suede)
Coach does not offer a bag cleaning service.
Coach - FAQs

Repairs
Coach will repair a bag if it is a result of the workmanship and it happened due to normal use.
If they determine it cannot be repaired, they will probably send you a credit or a coupon.
They do not repair final sale merchandise, nor do they repair fakes.
Coach - FAQs
Coach - FAQs

Returns
excerpt from coach.com:
We will be glad to refund or exchange any new and unused merchandise. You may return your item(s) to either a Coach Full Price Store or ship your item(s) to our Returns department.
New, unused full price merchandise may be exchanged or returned at any Coach Store with an original Coach receipt or mail order packing invoice.
New, unused Full Price merchandise may be returned for merchandise credit with a gift receipt.
New, unused Factory merchandise may be returned for merchandise credit only in Full Price stores with an original Coach receipt or gift receipt.

Price adjustments on previous purchases are not permitted.

Preferred Customer Event (PCE)
This seems to be a random mailing to customers who have purchased in the boutique.
Sometimes there is a price minimum to get the coupon, sometimes not.
Outlet purchases, phone purchases, and coach.com purchases do not count towards the PCE.
The 25% coupon is good on whatever is in the store (no special ordering, etc).
PCE is usually every 3 months or so.

Outlets
Most of your questions can probably be answered in this thread:
http://forum.purseblog.com/coach/coa...ore-35517.html
For a list of Coach outlets, go to outletbound.com and search COACH.
Outlet purchases may be returned to a full-price store for store credit only.

Serial numbers
If you want to know the year your bag was made, check your serial number.
There will be two numbers in the first set, that’s the year (for example a06z - made in 2006).
Serial numbers vary.

Authenticating a Coach product
Please visit our Authenticate This! thread at the top of the Coach Shopping sub-Forum for specific questions (posting multiple pictures helps a lot, as well as posting eBay auctions, etc).
In general, signature pieces are easiest to determine authenticity, signature bags are always symmetrical and a mirror image of the other side. This is usually easy to spot, counterfeiters usually don't get this right.
Also, signature bags do not also have signature linings. And in all bags, there is a creed with a stamped serial number. No creed in a bag = FAKE.

Shoes
Usually the flats run about a ½ size big, everything else is about true to size.

Drill down
The drilldown is used as a verification of how a bag is supposed to look.
Most bags will show up on the DD and are as they look in final production, there are a few exceptions to this.
To use the drilldown, go to this site: http://www.coach.com/assets/product_images/drilldown1/10366_d1.jpg
Where you see the 10366, insert the last 4 digits of the serial number of the bag you are looking at.

More Reference
This is a link to past COACH pages: http://web.archive.org/web/*/http://coach.com

Reputable eBay Sellers
A list of current reputable sellers can be found here: http://forum.purseblog.com/coach/rep...bay-22468.html

Registering bags
Coach does not have registration cards anymore, but you may register online if you wish.
Coach - Product Registration

Discontinued Products
Bags that are out of season may still be available to purchase, call Coach at 1-888-262-6224 for availability.

Replacements
Coach will replace lost hangtags for free, also available to purchase are straps for bags.
Call 1-888-262-6224 to inquire.

Organizer Refills
Refills for your agenda are available here:
Coach - Planner/Organizer Refills

Catalogs
You can request a catalog here:
Coach - Catalog Request

Only BAGS come w/ dustbags
Products marked Final Sale {FS} cannot be repaired by Coach

thank you to any member who helped compile this information:yes:
Does the coach mini tanner come with a serial #? I purchased one from zappos & I can't find a serial #
 
Does the coach mini tanner come with a serial #? I purchased one from zappos & I can't find a serial #
No, your mini tanner won't have a number. Small bags often don't have a creed. Zappos is an authorized seller of Coach.

ETA: some of the information in the post you quoted is not correct. We've learned a lot more in the last 7 years.
 
Drilldown sounds so Military. I am confused about this. Keep reading, I guess, and following links...
Some of the information might be outdated. Coach doesn't maintain the drilldown anymore. You can only find the drilldown of current items. You can ask questions too. You'll probably get more of a response in the Authenticity Questions section of the Coach Shopping forum here: http://forum.purseblog.com/coach-shopping/answers-to-authenticity-questions-94198-76.html

or on the Chat thread here: http://forum.purseblog.com/coach/official-coach-chat-thread-396808-338.html#post26633421

The Reference thread is not meant for conversing.
 
Coach's 1994 "Name" American Legacy classic bags, pt2

...and the rest
Hi Hyacinth!
I realize you posted this a long time ago but I just wanted to comment that it is fabulous that you put this information up, it's a wonderful bit of Coach history. You should re-post for newer members if it comes up again!
Thanks again for all you do. :p
 
Can someone please explain to me how Coach designates the names for their bags, or lead me to where I can find an explanation. I have been buying Coach for about 10 years now and still can't figure out how it works.

Example
: Legacy Candace Carryall and Legacy Haley Satchel. Is Legacy the type of leather? Is it the series name? Do all bags in the series have the same leather?

Bleecker Preston Satchel and then you have the Bleecker LEGACY Tote?!?! And the Bleecker Cooper Satchel? What is Bleecker? Leather, or series? But then why is one call the Legacy?

HELP! :wacko:
 
Can someone please explain to me how Coach designates the names for their bags, or lead me to where I can find an explanation. I have been buying Coach for about 10 years now and still can't figure out how it works.

Example
: Legacy Candace Carryall and Legacy Haley Satchel. Is Legacy the type of leather? Is it the series name? Do all bags in the series have the same leather?

Bleecker Preston Satchel and then you have the Bleecker LEGACY Tote?!?! And the Bleecker Cooper Satchel? What is Bleecker? Leather, or series? But then why is one call the Legacy?

HELP! :wacko:

There's NO rhyme or reason in how they name their bags. Some names like Madison, Bleecker, and others have been re-used several times for completely different bags. "Legacy" can just mean a style that's similar to an older style or it can refer to Legacy leather. Sometimes I think they write all the previous names on slips of paper and then pull them out of a hat.

STOP TRYING TO MAKE SENSE OF IT. You're wasting your time. :D
 
I got a couple vintage purses that came with paperwork, I am posting it here in case that can be of help for the authenticators, or just as a curious sample of Coach history.

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INTRODUCING THE LIGHTWEIGHTS AND OLD PRICE TAG

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MINI CATALOG OF ACCESSORIES WITH STYLE NUMBERS

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