BLOCKED on H.com

[mrceral]

First of all you can’t get a reseller when you are consigning with TRR or FP. They take the cut not you. Second my “sales” on the TRR are not bags. I would never send a bag there!! Just clothes, shoes and jewelry.

Eh, someone at my LV was banned for reselling hard to find pieces to FP. I don’t want to make wild assumptions about how they found out, but she got a do not shop letter at the end of it all.

Anyway that likely has nothing to do with your situation, just offering some ideas from how it may seem from another perspective.

 

[TraceySH]

Eh, someone at my LV was banned for reselling hard to find pieces to FP. I don’t want to make wild assumptions about how they found out, but she got a do not shop letter at the end of it all.

Anyway that likely has nothing to do with your situation, just offering some ideas from how it may seem from another perspective.

Yeah I think LV is a whole other story. I am a VIC there and their CS Is AMAZING. I don’t always find tons that I love but it’s one heck of a company! Craftsmanship and materials are of course not the same as H unless you get into the upper echelon leather goods, but they really have the client relationship part down.

 

[Annawakes]

So true. This women on this forum can be ravenous. Not sure why. Other forums aren’t like that. Ask for help, and get your inventory taken and morale shredded.

This is very true. It happened to me too, via DM. It was very demoralizing.

 

[Love Of My Life]

Wow no? Umm not sure how to respond to this. This wasn’t about anything boutique related - it was specifically about h.com? I don’t understand all of you guys taking jabs at me- why? not sure why people feel the need to sideswipe, judge, shame and mock.

Perhaps you need to reflect upon your last thread about your H experience & how you were made to feel.
It might refresh your state of emotional distress & turmoil
Whether it is the store(s) or H.com your experiences with how you were handled customer service
wise were not to your liking.
The forum is meant to share thoughts, good , bad & indifferent.
If you are displeased with the responses that you have received & certainly the responses from your older
thread were also displeasing to you as well, perhaps you might have reconsidered starting this thread.
As a psychotherapist you should be "prepared" for thoughts & opinions" that may not be to your liking.
I also find that you seem to have a particular need to sideswipe, judge, shame & mock Hermes at times
throughout your posting history, JMO..

 

[TraceySH]

Perhaps you need to reflect upon your last thread about your H experience & how you were made to feel.
It might refresh your state of emotional distress & turmoil
Whether it is the store(s) or H.com your experiences with how you were handled customer service
wise were not to your liking.
The forum is meant to share thoughts, good , bad & indifferent.
If you are displeased with the responses that you have received & certainly the responses from your older
thread were also displeasing to you as well, perhaps you might have reconsidered starting this thread.
As a psychotherapist you should be "prepared" for thoughts & opinions" that may not be to your liking.
I also find that you seem to have a particular need to sideswipe, judge, shame & mock Hermes at times
throughout your posting history, JMO..

Hermes yes. Of course!!! As rightly we should. But people? No. Why do that? And my post asked a question. The posts (most of them) that followed don’t even address that question. Also I am allowed to come here and be human. I don’t put on my therapist hat when I come here because it’s my break from that. What kind of therapist would I be if that’s all I was off and on the clock?

If there was some implied quota for posts regarding Hermes CS issues I failed to adhere to, I am sorry for missing it. My expectations for ANY brand at this level are very high, and I am extremely unlikely to cower to mediocrity just to ingratiate myself to a handbag company.

 

[Love Of My Life]

I love this!! You get huge props! It's funny because many times I throw all that out of the window and try to be human, turn to others for advice, suggestions, feedback, other points of view. If I were my own patient, what I would say is, it's clear my duress stems from cognitive dissonance. In that case, what it means is that you elevate the situation to justify previous or current behaviors, or extinguish the behavior and therefore no need to justify the dilemma. So I am playing out that very conflict here.

Your own words & enough said...
This thread is more exhausting than you can imagine..
The world is dealing with a coronavirus which seems to many of us more important than your dilemma about
spending at Hermes, JMO

 

[TraceySH]

Your own words & enough said...
This thread is more exhausting than you can imagine..
The world is dealing with a coronavirus which seems to many of us more important than your dilemma about
spending at Hermes, JMO

Yes I am volunteering my time all day for that, thank you. Like I said, this was my off time to come and ask for feedback. Yes it was a great response above, but when people post on a thread I created, I feel I should honor each response with my time to respond. If it's exhausting, no need to be here. Why are you? I didn't make you come here to argue about whatever it is that is triggering you or to be exhausted by my thread. This was 100% your choice to be here and respond. I have 0% responsibility for how you feel or your anergia because you chose to come here and and be snide for no reason at all. Why not be kind. Seriously. WHY NOT BE KIND?

 

[bunnycat]

I was new as in building a collection like a mad person. Having bought 5 bags over 2 years to me was the equivalent of not much. So yeah, new as in ... FOCUSED.

Ok sure. I guess it's just all the inherent drama surrounding these H customer service threads you've had, with lots of conflicting info (except for the customer service dissatisfaction, that's very consistent). It riles people up.

This thread is more exhausting than you can imagine..

Like I said, it riles people up and it will probably go on 25 pages and there's enough going on out there right now and people don't need 25 pages of being riled up.


But it's your free time and others to choose how to use. But honestly, if you hat the customer service you've received so much why not move on to another brand?

Imma just exit and put it on mute.

 

[TraceySH]

This is very true. It happened to me too, via DM. It was very demoralizing.

Yeah I know it is, and I know they all exist here. There are the regulars - some sort of compensatory schadenfreude I guess.

 

[doloresmia]

Thank you for that. And I thought the same, like isn't this what this place is for? Because 100% of my time isn't spent freaking out over the devastation of humanity, attending to this which presented a conflict for me (my investment) was so tone deaf? I am spending my non-purse time pro-bono counseling via virtual means ANYONE who needs or wants it who is affected by the pandemic. I needed a break.

I think I will for now, enjoy what I have. I have some really fun memories of some of the pieces I got, and the surprise happiness I got when I first "met" them. Of all my things, my exotic constance wallets give me the greatest pleasure cuz they can be all hidden in a bag somewhere out of public view and I get to open my bag and sneak a peak at them!!

Thank you for sharing! Sorry this happened to you.

IF I can admit, I really relished the break from Covid19 your thread provided and admire how professionally you responded to people even those who started to imply you were somehow at fault for buying or returning.

Most who are (OLD like me!!!!) H buyers or readers of the H forum know how arbitrary and opaque H can be... With QF in chuckling at the thought that H.com might accurately know what is going on.

Hope you continue to enjoy what you have and look forward to any future reveals, whether they continue to be H or not! Again, appreciate diversions in this crazy time.

 

[TraceySH]

Ok sure. I guess it's just all the inherent drama surrounding these H customer service threads you've had, with lots of conflicting info (except for the customer service dissatisfaction, that's very consistent). It riles people up.




Like I said, it riles people up and it will probably go on 25 pages and there's enough going on out there right now and people don't need 25 pages of being riled up.


But it's your free time and others to choose how to use. But honestly, if you hat the customer service you've received so much why not move on to another brand?

Imma just exit and put it on mute.

Yes you are right, I have had 2 threads. TWO. Very different and for very different reasons. Today's was that final thread of, OMG ANOTHER issue should I even stay with this company. It was intended to most likely be my exit, but I wanted others to offer feedback and perspectives.

 

[TraceySH]

Thank you for sharing! Sorry this happened to you.

IF I can admit, I really relished the break from Covid19 your thread provided and admire how professionally you responded to people even those who started to imply you were somehow at fault for buying or returning.

Most who are (OLD like me!!!!) H buyers or readers of the H forum know how arbitrary and opaque H can be... With QF in chuckling at the thought that H.com might accurately know what is going on.

Hope you continue to enjoy what you have and look forward to any future reveals, whether they continue to be H or not! Again, appreciate diversions in this crazy time.

Thank you for that. Perspective is something I think (myself included) can struggle with. I know what's up and down, and I certainly don't need anything material to make or break who I am or how I feel about myself in the world. It's pure icing. In that vein though, spending money like that should be giddy fun!!! It SHOULD provide moments of joy and excitement, and not anxiety and confusion. That's what I get upset about is that experiences like mine and the thousands of others across the forum that are negative, are really unfortunate because we all work very hard to have what we have, and buying a bag should be fun. Buying a roof? Or a new AC unit? Not so much. I agree, H.com is anything but consistent or....sophisticated? Different than what you'd think it would be.

 

[doloresmia]

Thank you for that. Perspective is something I think (myself included) can struggle with. I know what's up and down, and I certainly don't need anything material to make or break who I am or how I feel about myself in the world. It's pure icing. In that vein though, spending money like that should be giddy fun!!! It SHOULD provide moments of joy and excitement, and not anxiety and confusion. That's what I get upset about is that experiences like mine and the thousands of others across the forum that are negative, are really unfortunate because we all work very hard to have what we have, and buying a bag should be fun. Buying a roof? Or a new AC unit? Not so much. I agree, H.com is anything but consistent or....sophisticated? Different than what you'd think it would be.

I think of H sometimes as similar to dealing with my hard of hearing father who has inexplicable habits built up over time and often misunderstands most of what I am saying. Sometimes he drives me nuts, but I love him.

Of course luxury goods are different and everyone gets to choose what their limits are for customer service, buying experiences.

Hugs to you!

 

[MagpieInTraining]

I remembered your Constance thread, and then I read over this thread as well, and my only thought at the end of it is... are you sure you want to keep shopping with Hermes? It’s ultimately your choice, of course, but for the amount of time and money you’ve invested into the brand I feel like you’ve been treated terribly by them. Personally, I would never. Luxury is all about service and convenience to me, and I feel like that ought to apply to all levels of a luxury company (website, CS, in store, what have you). I was infuriated upon reading your Constance thread and infuriated now (yes, the supervisor who called you afterwards was polite and did a good job of explaining things and providing good service, but the whiplash in messaging shouldn’t have happened, the earlier CS rep ought to have said something along the lines of “i don’t know but you will receive a call in 48h from someone who does and will help you sort it out”).

Just my two cents. I don’t feel like being a loyal customer at a brand makes me have a “relationship” with the brand, first and foremost, so after the Constance debacle itself I would’ve been out the door. Maybe it’s easier for me to say because I don’t LOVE Hermes? I’m an LV girl but that’s because I get great service there, if that were to change I’d stop spending money there!

Anyway, if you do decide to stick with Hermes I wish you best of luck and I hope that you’re not third-time-unlucky with them! Luxury buying should be fun, not stressful

 

[TraceySH]

I think of H sometimes as similar to dealing with my hard of hearing father who has inexplicable habits built up over time and often misunderstands most of what I am saying. Sometimes he drives me nuts, but I love him.

Of course luxury goods are different and everyone gets to choose what their limits are for customer service, buying experiences.

Hugs to you!

And to you too I think we all need them right now!!