BLOCKED on H.com

[TraceySH]

I remembered your Constance thread, and then I read over this thread as well, and my only thought at the end of it is... are you sure you want to keep shopping with Hermes? It’s ultimately your choice, of course, but for the amount of time and money you’ve invested into the brand I feel like you’ve been treated terribly by them. Personally, I would never. Luxury is all about service and convenience to me, and I feel like that ought to apply to all levels of a luxury company (website, CS, in store, what have you). I was infuriated upon reading your Constance thread and infuriated now (yes, the supervisor who called you afterwards was polite and did a good job of explaining things and providing good service, but the whiplash in messaging shouldn’t have happened, the earlier CS rep ought to have said something along the lines of “i don’t know but you will receive a call in 48h from someone who does and will help you sort it out”).

Just my two cents. I don’t feel like being a loyal customer at a brand makes me have a “relationship” with the brand, first and foremost, so after the Constance debacle itself I would’ve been out the door. Maybe it’s easier for me to say because I don’t LOVE Hermes? I’m an LV girl but that’s because I get great service there, if that were to change I’d stop spending money there!

Anyway, if you do decide to stick with Hermes I wish you best of luck and I hope that you’re not third-time-unlucky with them! Luxury buying should be fun, not stressful

No, I am not sure at all which is why I posted. The last call with the supervisor was positive, but being that she was wrong the last time does't give me lots of confidence going forward. She was, however, VERY VERY nice. I am really a person that likes EASY. Easy ordering, it shows up, I don't have to think. My SA sends whatever, it arrives next day, I am done. NO hassle, no issues, no confusion etc. So all of this on top of the already-murky-"opaque" practices of the great Hermes is like a bundle of burrs. Like I said above, the best CS I've ever and continued to receive has been at LV. I love that the company is using it's perfume factories to make hand sanitizer during this whole debacle. I love that Arnault gave 100m to the rebuilding of the Notre Dame cathedral. I love that there are factories now in the USA. I like a lot about that company. And I do like to feel good about where I spend my money, as I would assume most people would! I won't chase the opportunity to spend money. I haven't and just won't. I was lucky in that I never had to with H, and this is the first time I am having to chase for answers and clarity. I am just not a chaser so, I may just move away and rethink it (or not0.

 

[Love Of My Life]

Yes I am volunteering my time all day for that, thank you. Like I said, this was my off time to come and ask for feedback. Yes it was a great response above, but when people post on a thread I created, I feel I should honor each response with my time to respond. If it's exhausting, no need to be here. Why are you? I didn't make you come here to argue about whatever it is that is triggering you or to be exhausted by my thread. This was 100% your choice to be here and respond. I have 0% responsibility for how you feel or your anergia because you chose to come here and and be snide for no reason at all. Why not be kind. Seriously. WHY NOT BE KIND?

Get a reality check... This is about putting your issue into perspective. You seem to be extremely displeased
about how you are being treated & you consistently beat up the brand with very UNKIND & snide comments.
You have issues that many of us who have a longer history with Hermes than you do have never encountered
You consistently comment about your "high standards" which H seems to be falling short on.
Why do you continue to shop there? Are you a glutton for punishment?
I have been tempted to forward this thread as well as your Constance thread to my SA to share your experience
with the brand. I wonder what H would think about keeping you as a client with these kind of thoughts?

 

[TraceySH]

Get a reality check... This is about putting your issue into perspective. You seem to be extremely displeased
about how you are being treated & you consistently beat up the brand with very UNKIND & snide comments.
You have issues that many of us who have a longer history with Hermes than you do have never encountered
You consistently comment about your "high standards" which H seems to be falling short on.
Why do you continue to shop there? Are you a glutton for punishment?
I have been tempted to forward this thread as well as your Constance thread to my SA to share your experience
with the brand. I wonder what H would think about keeping you as a client with these kind of thoughts?

Please do!! Thank you in advance!!! Do you think I care whether H wants to keep me as a client? This is about ME deciding whether or not I want to keep them, not the other way around. Please put that in perspective. How ridiculous of a world we live in where what you just said above would make sense anywhere, anytime or for any reason. Have they brainwashed you that much??? Also I shop EVERYWHERE. All different houses. Loads of things. My collection is expansive, and my relationships with at least 4 other houses are as high as or higher than this one. Walking away from hermes means nothing to me at this point, as the relationship has been damaged (first late last year and now). That you think their “rejection” of me is something that would somehow make my world less satisfactory is laughable.

I’ve had 5 ladies reach out to me via DM who’ve had the exact same issue with h.com and thanked me for posting this thread. They thought they had done something wrong, and were relieved to find out it was some system error. This is the point of tpf. To share information, experiences and help each other. They were afraid to post because they see how the bullying can happen and how vicious these women can be. It’s very sad actually that people derive pleasure out of threatening others like you just have.

 

[QuelleFromage]

I am trying to understand why anyone would come into this thread to moan and complain at the OP and particularly to take an attitude of "there are bigger things going on in the world". We are all suffering from those bigger things, in one way or another. But if you are HERE, you are on a purse forum, so clearly you are looking for some frivolous comfort or distraction. And if you have enough time to parse through OP's old posts and count bag purchases....well...maybe allow that you, too, might be taking some frivolous time for yourself.
If the OP wants to post a lot about Hermes CS, no one has to read it if they don't want to. People have ten page threads deciding between gray and grey or because there's an invisible .1 of a mm mark on a bag and they are hyperventilating it's all good! That's why we are here and why we can skip over threads and use the ignore function. I have about thirty people on ignore and it makes tPF a much more fun place!

@TraceySH I hope this works out for you. It sounds like a backend tech glitch you will have to work around and is clearly not personal. Kudos for the counseling you are doing - I am sure it is needed.

 

[BagLady164]

Just got off the phone with ANOTHER supervisor who called me back. Before she called she checked my account, and had recognized me from the previous conversation last month. She apologized over and over again, and said she was so sorry I had gotten bad information once again. She said my account is not blocked at all, and indeed said since I had been a great customer since 2017 she wanted to do "whatever it takes" to keep my business. I explained to her what was relayed to me this morning, and she said that was 100% false. She said the inventory has been so limited, that even for their best customers, orders weren't going through because they are trying to spread them out. She said this was also happening with the beauty launch, and it was the system's way of trying to level out access. She said it has nothing to do with me, my account isn't flagged and never was, and further there is no way for H.com to block a certain type of purchase (only handbags for instance) so that information was also wrong.

She attempted putting through several orders before she called, and those didn't go through either. She just said that it's happening across the board for many people, and most don't notice b/c they aren't generally purchasing larger amounts. She said all stores in the USA are closing until further notice but the site will remain open. She gave me her direct number and asked that I contact her when the fog lifts & she will make sure she gets to me whatever it is I am looking for. For now they won't get any new stock for at least 6 weeks as it's all pushed back. But she did say please keep buying because we will need that.

Talk about a roller coaster. SHEESH. Like how can people's information be THIS DIFFERENT???? I know we are all emotionally exhausted from the pandemic, and yes these are first world problems. But I am at home, and it would seem online shopping over the next month or 2 months or whatever might be something we all eventually resort to to distract ourselves from the horrors of what's going on in the world. Clearly here some are already more affected than others, and I am sorry for that.

I agree with the escape that on-line shopping can create for some of us. Remember, though, that France is on lockdown. No one is going to those H ateliers to make anything. I think H is just doing what everyone is - looking for footing in quicksand. As stores are closed and inventory dwindles, they are trying to keep as much of their customer base engaged as possible, versus first come, first served. As a long-time big spender at H, I applaud their reasoning if that’s really what it is. If they are just flailing around like everyone else, they deserve a pass and get one from me. We all need to adjust our expectations now and for the foreseeable future.

 

[TraceySH]

I am trying to understand why anyone would come into this thread to moan and complain at the OP and particularly to take an attitude of "there are bigger things going on in the world". We are all suffering from those bigger things, in one way or another. But if you are HERE, you are on a purse forum, so clearly you are looking for some frivolous comfort or distraction. And if you have enough time to parse through OP's old posts and count bag purchases....well...maybe allow that you, too, might be taking some frivolous time for yourself.
If the OP wants to post a lot about Hermes CS, no one has to read it if they don't want to. People have ten page threads deciding between gray and grey or because there's an invisible .1 of a mm mark on a bag and they are hyperventilating it's all good! That's why we are here and why we can skip over threads and use the ignore function. I have about thirty people on ignore and it makes tPF a much more fun place!

@TraceySH I hope this works out for you. It sounds like a backend tech glitch you will have to work around and is clearly not personal. Kudos for the counseling you are doing - I am sure it is needed.

Thank you @QuelleFromage for the check back into reality and perspective. Hermes is all shut down anyway for (I am sure) quite some time. None of this matters for right now anyway. I think TPF is a place people can come connect to not feel isolated or alone, and to access a world they feel is still active and alive. I think the coming weeks will bring out both the best and the worst in people, and being away from my family right now certainly exacerbates my own anxiety. Hopefully I can get back to them soon. I wish you and yours well, and safe. Maybe this will allow us to connect in ways we never thought possible, and with some greater meaning. It's certainly easy to get caught up in all the stuff that means nothing

 

[Suncatcher]

OP, I will hazard a guess and say that I think people are reacting to the histrionic nature of your posts. I think you have very conveyed useful information to others but it is getting lost in your messaging. Just my two cents and my observations. I’m glad that things worked out for you at Hermes and maybe this thread has now reached its natural conclusion?

 

[TraceySH]

OP, I will hazard a guess and say that I think people are reacting to the histrionic nature of your posts. I think you have very conveyed useful information to others but it is getting lost in your messaging. Just my two cents and my observations. I’m glad that things worked out for you at Hermes and maybe this thread has now reached its natural conclusion?

I just can't respond anymore to these kinds of posts. I am sorry I am too tired to keep addressing the jabs and digs. Have a great day ok?

 

[Love Of My Life]

OP, I will hazard a guess and say that I think people are reacting to the histrionic nature of your posts. I think you have very conveyed useful information to others but it is getting lost in your messaging. Just my two cents and my observations. I’m glad that things worked out for you at Hermes and maybe this thread has now reached its natural conclusion?

Agree that this thread has peaked. The OP appears to go to extreme measures with her extremely distasteful
comments about Hermes for which more than many have had positive & extraordinary experiences and remain
loyal to the brand for more years that than OP has been been a client.

 

[BagLady164]

Thank you @QuelleFromage for the check back into reality and perspective. Hermes is all shut down anyway for (I am sure) quite some time. None of this matters for right now anyway. I think TPF is a place people can come connect to not feel isolated or alone, and to access a world they feel is still active and alive. I think the coming weeks will bring out both the best and the worst in people, and being away from my family right now certainly exacerbates my own anxiety. Hopefully I can get back to them soon. I wish you and yours well, and safe. Maybe this will allow us to connect in ways we never thought possible, and with some greater meaning. It's certainly easy to get caught up in all the stuff that means nothing

So, I find this pandemic nerve wracking even compared to 9/11 (I was in the middle of that when it happened though much younger then) and then 2008 (in the middle of that too as I was running a fund). Handbags make me happy and take my mind off things. Now that I am staying in, I found time to get reacquainted with my collection and have laid eyes on bags I haven’t pulled out in years. I find myself remembering things associated with those bags and it’s been a great distraction. I also have thoughts of rehoming some to make room to buy new when the dust clears and the economy needs help. It focuses my random and drifting thoughts on a positive future. Who besides all of us, who knew a handbag could do all that?

 

[TraceySH]

Agree that this thread has peaked. The OP appears to go to extreme measures with her extremely distasteful
comments about Hermes for which more than many have had positive & extraordinary experiences and remain
loyal to the brand for more years that than OP has been been a client.

Agreed. I am sure there is another pot somewhere here to go stir. Happy hunting!

 

[TraceySH]

So, I find this pandemic nerve wracking even compared to 9/11 (I was in the middle of that when it happened though much younger then) and then 2008 (in the middle of that too as I was running a fund). Handbags make me happy and take my mind off things. Now that I am staying in, I found time to get reacquainted with my collection and have laid eyes on bags I haven’t pulled out in years. I find myself remembering things associated with those bags and it’s been a great distraction. I also have thoughts of rehoming some to make room to buy new when the dust clears and the economy needs help. It focuses my random and drifting thoughts on a positive future. Who besides all of us, who knew a handbag could do all that?

So true. I think pressing the pause button on the mad consumerism isn't such a bad. thing. So many things I've bought in the interest of feeling like I needed to complete a collection, or it's a great color but not necessarily in a bag I would use. Or I bought multiples of something, and when I used one, I realized I actually didn't even like it (thus time to go bye bye). I have some SA who are still working, and make much of their living off commission, so if I CAN and WANT to I will try to keep purchasing. Also I got an email from TRR saying that anything in their Brisbane CA location is no longer available for sale?? And any consignments are on hold? I thought those sites would be the LAST to go during this madness!!

On a different note, I left NYC on 9/1/01. I was supposed to go later, but the movers had a cancellation. My home was 2 blocks south, and half of my building was decimated. It was one of the hardest things I've ever wrapped my head around, that I should have been there. It's something that will forever reside inside of me and many of us. I think this is also a time of reverence too. Maybe we will come out on the other side better, I hope.

 

[OriginalBalenciaga]

Agree that this thread has peaked. The OP appears to go to extreme measures with her extremely distasteful comments about Hermes for which more than many have had positive & extraordinary experiences and remain loyal to the brand for more years that than OP has been been a client.

I’m trying to understand...you are upset that OP is making distasteful comments about Hermes (a company) so you are in turn disparaging her personally? If that’s the case perhaps you might consider two wrongs and all that...? Also she isn't attacking Hermes loyal clients, she’s merely sharing her experience and asking for feedback and advice.

OP I’m sorry this is turned into such a controversial thread. I am also feeling extremely anxious right now, as I’m sure most of us are, and tpf has been a welcome distraction. (Next I’m going to try watching Love Is Blind lol)! I’m glad it seems at least this situation is going to work out and I look forward to your next reveals. In the meantime sending best wishes to you and your family

 

[BagLady164]

So true. I think pressing the pause button on the mad consumerism isn't such a bad. thing. So many things I've bought in the interest of feeling like I needed to complete a collection, or it's a great color but not necessarily in a bag I would use. Or I bought multiples of something, and when I used one, I realized I actually didn't even like it (thus time to go bye bye). I have some SA who are still working, and make much of their living off commission, so if I CAN and WANT to I will try to keep purchasing. Also I got an email from TRR saying that anything in their Brisbane CA location is no longer available for sale?? And any consignments are on hold? I thought those sites would be the LAST to go during this madness!!

On a different note, I left NYC on 9/1/01. I was supposed to go later, but the movers had a cancellation. My home was 2 blocks south, and half of my building was decimated. It was one of the hardest things I've ever wrapped my head around, that I should have been there. It's something that will forever reside inside of me and many of us. I think this is also a time of reverence too. Maybe we will come out on the other side better, I hope.

I know that feeling. I was late getting to work that day which turned out to be very lucky indeed. In fact those dark days taught me to live more in the now, appreciate the beauty in life, partially by accumulating lots of H! Every purchase made me happy with never a regret. Can’t wait for this too to pass as it surely will. In the meantime, be well everybody wherever you are.

 

[marbella8]

I am trying to understand why anyone would come into this thread to moan and complain at the OP and particularly to take an attitude of "there are bigger things going on in the world". We are all suffering from those bigger things, in one way or another. But if you are HERE, you are on a purse forum, so clearly you are looking for some frivolous comfort or distraction. And if you have enough time to parse through OP's old posts and count bag purchases....well...maybe allow that you, too, might be taking some frivolous time for yourself.
If the OP wants to post a lot about Hermes CS, no one has to read it if they don't want to. People have ten page threads deciding between gray and grey or because there's an invisible .1 of a mm mark on a bag and they are hyperventilating it's all good! That's why we are here and why we can skip over threads and use the ignore function. I have about thirty people on ignore and it makes tPF a much more fun place!

@TraceySH I hope this works out for you. It sounds like a backend tech glitch you will have to work around and is clearly not personal. Kudos for the counseling you are doing - I am sure it is needed.

Once again, as has been the case through our lengthy time on TPF, I agree with you beautiful.

Let’s stop being mean to each other. LET’S STOP!!!!!!!!
IF YOU CAN’T STOP BEING MEAN, JUST IGNORE.

We need kindness more than ever. We are all highly stressed and anxious for obvious reasons. Let’s not take it out on each other. Just my 2 cents.