THANK YOU I may take a breather from it all (and rightly so with all the pandemic gong on) but I would have looked at the items I DO have with some disdain and resentment. SO I am glad I don't have to do that.
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It appears from your other posts that you may have returned too many items. It doesn’t seem to matter with computer algorithms as they are, how much one has purchased. That’s also why you won’t get a definitive answer to why. In some other thread the conjecture was that these algorithms take lots of factors into account. You probably won’t be able to return anymore at your boutique but if you have a great relationship with them, which it sounds like you do, they’ll always be happy to see you and help you be sure that what you buy is what you want to keep. Hope that helps! 
Unrelated, it seems like the days of wildly liberal return policies when companies would shrug (in the interest of making one customer happy) and write off whatever returns they couldn’t sell are over. Shopping styles that lots of folks used to do—buying a bunch of things, keeping some and returning the rest—people simply can’t do anymore, especially with luxury retailers where every return they accept has the possibility of being a super fake. It isn’t the resellers that are the problem, they actually help create demand for the boutique items, it is the counterfeiters that have ruined it. And there is also the issue that with high end luxury nobody wants to buy an item that someone else has returned. Returns are just a huge problem for luxury retailers.
Unrelated, it seems like the days of wildly liberal return policies when companies would shrug (in the interest of making one customer happy) and write off whatever returns they couldn’t sell are over. Shopping styles that lots of folks used to do—buying a bunch of things, keeping some and returning the rest—people simply can’t do anymore, especially with luxury retailers where every return they accept has the possibility of being a super fake. It isn’t the resellers that are the problem, they actually help create demand for the boutique items, it is the counterfeiters that have ruined it. And there is also the issue that with high end luxury nobody wants to buy an item that someone else has returned. Returns are just a huge problem for luxury retailers.
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I think all that is right for sure. The Supervisor said that they had actually flagged through (over approved) MORE merchandise for me than usual last year, and she did say that 'algorithm' was an attempt to level out the playing field. She said from now on to call her directly and she will get me whatever I want, that they don't know exactly how that computer generated filter is applied or changes. She did say it's happening all over tho, not just to me, b/c stock has been extremely limited. It's amazing the tone of the person from this morning to the tone of the person from this evening, and the totally conflicting information between the 2. I am not sure as others had mentioned that their CS is multidimensional back of house. I believe I returned 2 bags (the ones that my SA ordered in store from the site that didn't work) and a defective item (the infamous constance debacle). I haven't returned anything else. But I agree, I mean, I think production because of the COVID-19 will scale way back, and we have yet to experience what a world will look like on the other end of this with luxury/ access/ choice/ inventory/ price etc. Scary times but at least we can huddle up and talk shop to get our minds off right?It appears from your other posts that you may have returned too many items. It doesn’t seem to matter with computer algorithms as they are, how much one has purchased. That’s also why you won’t get a definitive answer to why. N some other thread the conjecture was that these algorithms take lots of factors into account. You probably won’t be able to return anymore at your boutique but if you have a great relationship with them, which it sounds like you do, they’ll always be happy to see you and help you be sure that what you buy is what you want to keep. Hope that helps!
Unrelated, it seems like the days of wildly liberal return policies when companies would shrug in the interest of making one customer happy and write off whatever returns they couldn’t sell are over. Shopping styles that lots of folks used to do—buying a bunch of things, keeping some and returning the rest—people simply can’t do anymore, especially with luxury retailers where every return they accept has the possibility of being a super fake. It isn’t the resellers that are the problem, they actually help create demand for the boutique items, it is the counterfeiters that have ruined it. And there is also the issue that with high end luxury nobody wants to buy an item that someone else has returned. Returns are just a huge problem for luxury retailers.
Also the fashion industry is being highlighted for its waste on the environment in all aspects. Esp some high end brands like Burberry that incinerate all their unsold stock. Hopefully we will see an end to fast fashion and return to longer lasting quality products.It appears from your other posts that you may have returned too many items. It doesn’t seem to matter with computer algorithms as they are, how much one has purchased. That’s also why you won’t get a definitive answer to why. N some other thread the conjecture was that these algorithms take lots of factors into account. You probably won’t be able to return anymore at your boutique but if you have a great relationship with them, which it sounds like you do, they’ll always be happy to see you and help you be sure that what you buy is what you want to keep. Hope that helps!
Unrelated, it seems like the days of wildly liberal return policies when companies would shrug in the interest of making one customer happy and write off whatever returns they couldn’t sell are over. Shopping styles that lots of folks used to do—buying a bunch of things, keeping some and returning the rest—people simply can’t do anymore, especially with luxury retailers where every return they accept has the possibility of being a super fake. It isn’t the resellers that are the problem, they actually help create demand for the boutique items, it is the counterfeiters that have ruined it. And there is also the issue that with high end luxury nobody wants to buy an item that someone else has returned. Returns are just a huge problem for luxury retailers.
On another note, not bag related, but an example of companies various departments not communicating to resolve issues. I have my MIL mobile, needs an unlock code so she can use it. Have called CS support a few times, they have been unable to work out why the 'unlock' system isn't working. Was told to go in store to resolve if possible. In store they find the same issue, the unlock website keeps cycling. Another instore CS mentioned they heard the 'unlock' system is not working!!! So they have to email the tech support and wait for a reply. So CS hotline and stores barely know when one of their systems is down.
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OMG +1000000000 like PLEASE can they stop all this mass production!!!
I’m really glad things got sorted out. I also think, yes, things are drab with the pandemic, but where else could you have shared an extremely upsetting experience but here, on tPF? This is where people understand all the devastating and rollercoaster feelings one gets about.....purses. !!! So, I didn’t see any issue with you posting this thread to share with us. Do you think you’ll still enjoy your previous purchases? And will you continue to buy in the future?
Thank you for that. And I thought the same, like isn't this what this place is for? Because 100% of my time isn't spent freaking out over the devastation of humanity, attending to this which presented a conflict for me (my investment) was so tone deaf? I am spending my non-purse time pro-bono counseling via virtual means ANYONE who needs or wants it who is affected by the pandemic. I needed a break.
I think I will for now, enjoy what I have. I have some really fun memories of some of the pieces I got, and the surprise happiness I got when I first "met" them. Of all my things, my exotic constance wallets give me the greatest pleasure cuz they can be all hidden in a bag somewhere out of public view and I get to open my bag and sneak a peak at them!!
After your last most unpleasant experience that you shared here on the forum, I along with many others
would have thought you learned a valuable lesson from HCS...
Are you receiving some form of pleasure from all of this battering that you are disclosing here!
Take the high road, enjoy your monumental collection of Hermes as this need to be put into perspective & perhaps a
time out is needed for you& H & perhaps use your purchasing power with another house that would handle you with kid gloves, JMO
I find this thread really strange. I remember in the Constance thread you were “new to H” (???) and bought 15 bags, no returns to start your collection? But in this one you’ve been buying since 2017 and only have 4 bags but 2 returns? Were all your other purchases resale perhaps or did I misunderstand your Constance thread?
Agree, I think the purchase of 19 bags (or 21 with two returned) since October is the important factor here. Whether online or in person H knows you’ve bought all of these, because you mentioned it in the Constance thread. I also remembered you saying you’ve sold six figures in a year on Real Real... even if those weren’t Hermes, maybe they’ve connected the dots somehow and deemed you to be a possible reseller.
I am not a regular H contributor, but I do follow these threads. I have to say that I find OP seems to be very transparent and humble about her issues which are certainly not first world as in the Pandemic Virus, but still affect those of us who buy luxury bags. Not everyone would share the experience in detail; I mean she did put herself out there looking for some insight perhaps and it seems also wanting to share as warning to others. Isn't that what this Forum is about?
I don't see the need for some of the mean girl responses. If you were new to the H thread and saw this, one might wonder why you would want to buy Hermes. I didn't see one person mention "Oh but their quality or designs are so terrific its worth being treated like this." I did see quite a few people who agreed their CS is terrible and it makes me wonder why so many put up with it. I did see quite a few imply problems with resellers. Hermes is not the only brand who supposedly bans resellers. Chanel and LV do it too but all still have plenty of problems controlling it and no reason innocent people should be banned.
If Hermes wants to stop the reselling issue they should clearly state to clients what is and what is not allowed; as far as selling bags they don't want or use and they should explain it to their SA's so it can be communicated. After all their policy is pretty much no return for in store purchases isn't it, what are you supposed to do?
I don't see the need for some of the mean girl responses. If you were new to the H thread and saw this, one might wonder why you would want to buy Hermes. I didn't see one person mention "Oh but their quality or designs are so terrific its worth being treated like this." I did see quite a few people who agreed their CS is terrible and it makes me wonder why so many put up with it. I did see quite a few imply problems with resellers. Hermes is not the only brand who supposedly bans resellers. Chanel and LV do it too but all still have plenty of problems controlling it and no reason innocent people should be banned.
If Hermes wants to stop the reselling issue they should clearly state to clients what is and what is not allowed; as far as selling bags they don't want or use and they should explain it to their SA's so it can be communicated. After all their policy is pretty much no return for in store purchases isn't it, what are you supposed to do?
I was new as in building a collection like a mad person. Having bought 5 bags over 2 years to me was the equivalent of not much. So yeah, new as in ... FOCUSED.
Wow no? Umm not sure how to respond to this. This wasn’t about anything boutique related - it was specifically about h.com? I don’t understand all of you guys taking jabs at me- why? not sure why people feel the need to sideswipe, judge, shame and mock.
First of all you can’t get a reseller when you are consigning with TRR or FP. They take the cut not you. Second my “sales” on the TRR are not bags. I would never send a bag there!! Just clothes, shoes and jewelry.
So true. This women on this forum can be ravenous. Not sure why. Other forums aren’t like that. Ask for help, and get your inventory taken and morale shredded.
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