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#76
TraceySH said:
You brought up the other brands, not I. Thus my clarification. And I am fine with your opinion being different here, but you are indeed wrong, which people are certainly allowed to be. :smile:
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Fuzzy memory, have we? Reread your posts, starting with the very first one. Regardless, "right and wrong" is not the way to approach people when you post on a public forum. Don't post if you are only looking for validation or agreement. No matter, Hermes thinks you are "wrong" and that's really the only thing that matters here, isn't it?
 
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#77
StaceyLyn said:
Fuzzy memory, have we? Reread your posts, starting with the very first one. Regardless, "right and wrong" is not the way to approach people when you post on a public forum. Don't post of you are only looking for validation or agreement. Regardless, Hermes thinks you are "wrong" and that's really the only thing that matters here, isn't it?
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I am sorry let me rephrase. Hermes’ assessment of me is wrong and therefore your assessment of me is wrong. You didn’t address the question I posed to begin with either which was the crux of the thread, maybe just a good time to move on. Your answers are not helpful, and I was seeking help.
 
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#79
If it's only on the website, make a new account using a family members name. You've said that a supervisor tried that but it didn't work, but that makes no sense. You need to create a new account with an email address and password, an SA would never create an account for you, they shouldn't know the password to the new account. The supervisor may have been trying to "fix" your existing/banned account, by changing the associated address/name etc. Have you yourself tried to create a new account using your husbands/other family members name?

If it's a computer/system based problem, using a new name/email should fix the issue. A "clean slate" account won't be linked to the banned account if they have nothing in common.
 
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#80
TraceySH said:
I am sorry let me rephrase. Hermes’ assessment of me is wrong and therefore your assessment of me is wrong. You didn’t address the question I posed to begin with either which was the crux of the thread, maybe just a good time to move on. Your answers are not helpful, and I was seeking help.
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This is my last post on this thread. You had major issues with Hermes before and posted about it and now this. Nobody on this thread seems to have such major issues with H. There is a major pandemic out there and people are worried about their jobs, access to medicine and food. You have spent 400k at Hermes in four months. You are beyond fortunate financially compared to most of the world. I suggest you get some perspective and, if you don’t please realize they have a waiting list that is years long and a quota for even the biggest whale spenders who will happily take your place and don’t complain about H constantly on the web.This is my last post to you. Good luck.
 
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#81
ZoobaAruba said:
If it's only on the website, make a new account using a family members name. You've said that a supervisor tried that but it didn't work, but that makes no sense. You need to create a new account with an email address and password, an SA would never create an account for you, they shouldn't know the password to the new account. The supervisor may have been trying to "fix" your existing/banned account, by changing the associated address/name etc. Have you yourself tried to create a new account using your husbands/other family members name?

If it's a computer/system based problem, using a new name/email should fix the issue. A "clean slate" account won't be linked to the banned account if they have nothing in common.
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I can try - I will wait until my SA gets back to me after escalating on Wednesday. Right now I am sort of not wanting to do anything to make it worse?!
 
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#83
CMilly said:
This is my last post on this thread. You had major issues with Hermes before and posted about it and now this. Nobody on this thread seems to have such major issues with H. There is a major pandemic out there and people are worried about their jobs, access to medicine and food. You have spent 400k at Hermes in four months. You are beyond fortunate financially compared to most of the world. I suggest you get some perspective and, if you don’t please realize they have a waiting list that is years long and a quota for even the biggest whale spenders who will happily take your place and don’t complain about H constantly on the web.This is my last post to you. Good luck.
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Wow the judgment and shaming from you here is totally unnecessary. You could have simply skipped over this if you didn’t want to comment. I hope “putting me in my place” improves your disposition. Why be so unkind?
 
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#84
There is probably more to this story and we are only hearing one side of it. Regardless, if this happened to me I would stop shopping at Hermes. Full stop. If a store/private club/restaurant/bar does not want my business then I would not want to patronize that establishment. You obviously have a lot of disposable income; I would take that money and spend it elsewhere.
 
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#87
Just got off the phone with ANOTHER supervisor who called me back. Before she called she checked my account, and had recognized me from the previous conversation last month. She apologized over and over again, and said she was so sorry I had gotten bad information once again. She said my account is not blocked at all, and indeed said since I had been a great customer since 2017 she wanted to do "whatever it takes" to keep my business. I explained to her what was relayed to me this morning, and she said that was 100% false. She said the inventory has been so limited, that even for their best customers, orders weren't going through because they are trying to spread them out. She said this was also happening with the beauty launch, and it was the system's way of trying to level out access. She said it has nothing to do with me, my account isn't flagged and never was, and further there is no way for H.com to block a certain type of purchase (only handbags for instance) so that information was also wrong.

She attempted putting through several orders before she called, and those didn't go through either. She just said that it's happening across the board for many people, and most don't notice b/c they aren't generally purchasing larger amounts. She said all stores in the USA are closing until further notice but the site will remain open. She gave me her direct number and asked that I contact her when the fog lifts & she will make sure she gets to me whatever it is I am looking for. For now they won't get any new stock for at least 6 weeks as it's all pushed back. But she did say please keep buying because we will need that.

Talk about a roller coaster. SHEESH. Like how can people's information be THIS DIFFERENT???? I know we are all emotionally exhausted from the pandemic, and yes these are first world problems. But I am at home, and it would seem online shopping over the next month or 2 months or whatever might be something we all eventually resort to to distract ourselves from the horrors of what's going on in the world. Clearly here some are already more affected than others, and I am sorry for that.
 
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#88
Oh I am so happy to hear someone followed up and got you some accurate (hopefully) information. I do hope you get this resolved and can continue your H journey. I would have been beside myself upset if this happened without wrongdoing, so I sympathize with your frustration!
 
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