It’s all true… And I have noticed a huge difference since I started consigning with them in November of ‘21. It’s over, I would never send them another item to sell. I still feel OK buying something if I find a good deal or something that’s NWT.
Their pricing and descriptions have become so ridiculous that I recently requested to have two things sent back to me. I had consigned a new with tags, black velvet Saint Laurent dress (original price $3650 ), in late October. It was perfect for Christmas or New Year’s Eve… which is why I timed it for December.
It did not get listed on the site until about nine days before Christmas. In addition, they failed to mention that it is nwt, or that it is VELVET. Their photos are not good enough to decipher textures or fabric details… In short, a buyer had no way to truly assess the dress. Don’t even get me started on the price. I quickly asked them to de-list it and send it back to me, and I am really thanking my lucky stars to have my beautiful dress back!
They also lost a pair of my shoes… they did eventually pay me a fair price for them, thankfully.
I am still getting emails telling me “ we haven’t forgotten you and we will get back to you regarding the listing details for the dress (regarding the tags), although they sent it back to me already. Lol!!
The last two concierges that have been assigned to me have not been very communicative. I reached out to the last one I had been in contact with, in November, and after six weeks, three text messages and two emails I never heard back at all. I feel like their employees have just given up.
So, be warned, it is probably not safe to send them anything that you value. I had good luck last year, earlier in the year, and selling some handbags has gone very well in the past but other items are really iffy.
I would hate for anyone else to feel as frustrated as I have!