The RealReal

[QuelleFromage]

FYI - I'd share the articles but they are all subscriber only - there's some coverage in the financial sector recently, basically adding up to TRR carrying over $450M of convertible debt, which is THREE TIMES the market cap of the company. It's longer-term debt over the next five years, but it really does not bode well for this business.

TL;DR: They owe three times what they are worth and if even a chunk of this debt were called in, the company would be in worse shape than it already is.

 

[AnnaLou]

Oh my. I came into this thread to ask a few questions about how the "Wait List" feature works but after reading these posts, I'm scared to buy anything from them.

I have a few items (a watch and some bags) that I really like but had to click "wait list" on them and was wondering if I would get an email when one of those items came in, or if I needed to keep signing in to check for notifications. Now I'm not sure if I trust them enough to buy from them. Are they really that untrustworthy or is it more from a seller's point of view that they are bad?

 

[PikaboICU]

Oh my. I came into this thread to ask a few questions about how the "Wait List" feature works but after reading these posts, I'm scared to buy anything from them.

I have a few items (a watch and some bags) that I really like but had to click "wait list" on them and was wondering if I would get an email when one of those items came in, or if I needed to keep signing in to check for notifications. Now I'm not sure if I trust them enough to buy from them. Are they really that untrustworthy or is it more from a seller's point of view that they are bad?

Hello,

I believe the waitlist only applies to that specific item; If the buyer of that item returns it or relists with them they send an email notice.
I don't think it's like a saved search on other platforms that notify you if a similar item lists.
That's how TRR waitlist has worked for me. A couple times I waitlisted an item that was returned and I received a notice it was "coming soon" & a few days later it was listed again.

Buying from them seems fine albeit always verify your item is authentic because they have made mistakes. I've purchased from them for many years and have always been happy, most recently some really lovely sweaters.
I think the real issues are coming from selling/listing with them. The actual "owners" of the items have little control over discounting etc...

 

[Monera]

Well, it looks like they really screwed up with this listing... https://www.therealreal.com/product...-bags/marc-jacobs-leather-crossbody-bag-g6ehe

It seems to be a Chloe Paddington although there is one picture of the Marc Jacobs bag that it's °supposed° to be. Not a bad price if it's actually the Paddington... But wow TRR are such a mess!

 

[AnnaLou]

So, I got an email from them that said an item I have an alert for is back in stock. I was super excited as it is a watch I really want, but sadly, it was not the exact watch, but rather the same model in a different color. So, that is at least good to know that anytime they do get in a watch of the model I'm looking for, they will send an alert.

 

[wantitneedit]

Does anyone have experience buying an Hermes CDC bracelet on TRR and if their descriptions of condition are true? I am looking at several and don't know how to differentiate between their Minor and Light scratches descriptor when their pictures are abysmal. This is for the listings that are classed as Very Good. Some look like they still have plastic and when I have asked for clarification, they cannot provide more pics nor answer any of my questions. Any help you can give me would be greatly appreciated.

 

[nicole0612]

Does anyone have experience buying an Hermes CDC bracelet on TRR and if their descriptions of condition are true? I am looking at several and don't know how to differentiate between their Minor and Light scratches descriptor when their pictures are abysmal. This is for the listings that are classed as Very Good. Some look like they still have plastic and when I have asked for clarification, they cannot provide more pics nor answer any of my questions. Any help you can give me would be greatly appreciated.

This may not be helpful, but if it is listed as being in a physical store, you can call the store and have them send you more photos.

 

[wantitneedit]

This may not be helpful, but if it is listed as being in a physical store, you can call the store and have them send you more pho

Thanks nicole0612. That's a really helpful tip - unfortunately there is no such wording on the listing. I am probably overthinking this.

 

[nicole0612]

Thanks nicole0612. That's a really helpful tip - unfortunately there is no such wording on the listing. I am probably overthinking this.

You're welcome! With TRR, even more than other sites, it is kind of luck of the draw. If it says there is heavy wear, I would skip it because it is not a site where "heavy wear" can sometimes mean light wear, like sometimes wear is way overdescribed on AFF for example. In your case, since both descriptions are somewhere in the middle, honestly either one could be better than the other because it really depends on the person writing up the description (I would go by the photos first if you see anything glaring). Would it be possible to purchase both items and then return one if needed? I have found that if I call customer service and say that the description does not match the listing (for example, stated as light scratches but they are moderate/heavy scratches), they will waive the return shipping fee when you ask them to. Just mention that it does not match the description in the listing/is not as described, and they will waive the fee to return. If it is more of a case of looking at a bunch of items and trying to narrow it down, I think that will just drive you crazy! There are too many options on that site and comparing them all could take all day

 

[wantitneedit]

You're welcome! With TRR, even more than other sites, it is kind of luck of the draw. If it says there is heavy wear, I would skip it because it is not a site where "heavy wear" can sometimes mean light wear, like sometimes wear is way overdescribed on AFF for example. In your case, since both descriptions are somewhere in the middle, honestly either one could be better than the other because it really depends on the person writing up the description (I would go by the photos first if you see anything glaring). Would it be possible to purchase both items and then return one if needed. I have found that if I call customer service and say that the description does not match the listing (for example, stated as light scratches but they are moderate/heavy scratches), they will waive the return shipping fee when you ask them to. Just mention that it does not match the description in the listing/is not as described, and they will waive the fee to return. If it is more of a case of looking at a bunch of items and trying to narrow it down, I think that will just drive you crazy! There are too many options on that site and comparing them all could take all day

I completely agree with your assessment of AFF! Unfortunately, i am not in the US so buying two is just not worth it to me. You are right, i am being driven crazy comparing so many at once. I just wish they had clearer photos and could answer my reasonable questions! I'm either going to bite the bullet and take a chance or wait till I find what i am looking for elsewhere. My local store says they won't be getting any in as its not a current style (their words) and my local H website has had the same rose gold one for three months (can't wear rose gold). Thanks so much for your help and for always having great tips for your fellow TPFers.

 

[nicole0612]

I completely agree with your assessment of AFF! Unfortunately, i am not in the US so buying two is just not worth it to me. You are right, i am being driven crazy comparing so many at once. I just wish they had clearer photos and could answer my reasonable questions! I'm either going to bite the bullet and take a chance or wait till I find what i am looking for elsewhere. My local store says they won't be getting any in as its not a current style (their words) and my local H website has had the same rose gold one for three months (can't wear rose gold). Thanks so much for your help and for always having great tips for your fellow TPFers.

That makes sense!
Maybe look at other sites as your primary search, but keep an eye out for the item at TRR if it comes into one of the stores so you can request real life photos. I think you can save the search and then click “find in store” and click on all of the stores. Then you will know if the item comes into any physical store. You will have to check your searches online, they do not email you.

 

[wantitneedit]

That makes sense!
Maybe look at other sites as your primary search, but keep an eye out for the item at TRR if it comes into one of the stores so you can request real life photos. I think you can save the search and then click “find in store” and click on all of the stores. Then you will know if the item comes into any physical store. You will have to check your searches online, they do not email you.

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thank you - i'll try and remember this going forward...x

 

[nicole0612]

thank you - i'll try and remember this going forward...x

Good luck!

 

[lulilu]

Would anyone really want their consigned items to be placed in a store where it can be manhandled, tried on etc? It cannot possibly remain in the same shape as it was when you consigned it.

 

[etoile de mer]

Would anyone really want their consigned items to be placed in a store where it can be manhandled, tried on etc? It cannot possibly remain in the same shape as it was when you consigned it.

I would never consign items of any significant value if I knew they might be placed in a physical store. But, regardless of where they placed my items, I'd never consign with The ReaReal. It just seems to be a really poorly run company.