Dior.com is horrible!! If you check out their fb page reviews, you'll see tons of bad experiences.
I have ordered my abc lady dior in 2020, the badges that come with bags came heavily scratched. Called the CS and returned. Recieved new ones. Heavily scratched again, one didn't even fit through the strap! Called the CS again and returned again. These interactions took months because everytime they said they'd check and call back, they never did. I had to call back over and over to finally get someone to send me return labels.
After returning badges for the 3rd time, I got a call from CS saying they can't accept the return because the badges are damaged!!! I was so angry! I even had submitted the photos of damaged badges everytime I had received before sending them back. The CS lady who called me was the one I had talked to multiple times over this mess. She should have been embarrassed to say that.
At the end, I disputed the charge with Amex. But I gave Dior about 6 months to just send me badges in new condition and they could not. On top of that, they tried to turn it around and scam me. What a shame....