- Nov 23, 2011
I wondered about that too. I did message the credit card to say that they are planning to send the strap but have not heard back from the card company. I will check again. Thanks!Confirm with your credit card as to whether there is a period of time beyond which you cannot make a claim. You don’t want to wait for the strap to materialize and then be out an avenue of recourse because you trusted them.
TBH, I don’t understand why this would take any time at all for them to figure out. You go to one of the existing bags, take the strap, same day courier it to the client and decommission the bag. The fact that he has to “get back to you” is questionable.
Their customer service seems seriously spotty - the the prices they charge, they really should do more than the minimum that any retail store would.
I can understand scammy customers that may try to cheat or something but for a thin micro bag strap? That was what blew my mind.