Definitely bring it down! Good luck!! Keep us updated.To anyone who’s still interested in the updates! Basically I met a slightly more helpful SA today. I didn’t manage to bring down my bag as I was at work but basically showed him the photos I uploaded here. Just told him the issue (he didn’t ask me how I used it or anything) and he told me to stuff it full for a while and see if the shape gets back. Explained to him that the bottom part felt like it was lacking the paper/cardboard feeling and he said that it was a difficult for him to gauge based on the photos. He did encourage me to continue trying the stuffing to see if it helps but if I would like to expedite the process, I could bring it down and he could send it to the specialist for evaluation (apparently we have one in my country) and they will determine if it’s a defect or not.
Should I bring it down? He said it’d take about 2 working weeks for them to send it down, get evaluated, and be sent back.