HELP! LV Pochette Felicie Issue?

#16
whyohhjay said:
To anyone who’s still interested in the updates! Basically I met a slightly more helpful SA today. I didn’t manage to bring down my bag as I was at work but basically showed him the photos I uploaded here. Just told him the issue (he didn’t ask me how I used it or anything) and he told me to stuff it full for a while and see if the shape gets back. Explained to him that the bottom part felt like it was lacking the paper/cardboard feeling and he said that it was a difficult for him to gauge based on the photos. He did encourage me to continue trying the stuffing to see if it helps but if I would like to expedite the process, I could bring it down and he could send it to the specialist for evaluation (apparently we have one in my country) and they will determine if it’s a defect or not.

Should I bring it down? He said it’d take about 2 working weeks for them to send it down, get evaluated, and be sent back.
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Definitely bring it down! Good luck!! Keep us updated. :hugs:
 
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#17
I know it’s been a while since I updated but I was really busy. Anyway.

Brought it down to the LV store near me and the more helpful SA helped to serve me again. They checked (with other Felicies in store as well) and they said it was unusual but they are unable to do anything at the store itself. He says that usually for canvas their issue would be that it bends out of shape whereas for mine it seems like a structural thing. They will be sending it in to the nearest service and will update me after 3 weeks. He did also say that they usually don’t replace the canvas leather (especially since now my Felicie has the bending on both the front and the back) and if worse come to worse they’d probably replace it (since I got it in May).

Will update when I’ve received any news!!!
 
#19
whyohhjay said:
I know it’s been a while since I updated but I was really busy. Anyway.

Brought it down to the LV store near me and the more helpful SA helped to serve me again. They checked (with other Felicies in store as well) and they said it was unusual but they are unable to do anything at the store itself. He says that usually for canvas their issue would be that it bends out of shape whereas for mine it seems like a structural thing. They will be sending it in to the nearest service and will update me after 3 weeks. He did also say that they usually don’t replace the canvas leather (especially since now my Felicie has the bending on both the front and the back) and if worse come to worse they’d probably replace it (since I got it in May).

Will update when I’ve received any news!!!
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Great news!!! Are you picking something different if they give you a refund? Like the multi pochette
 
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#20
HKsai said:
Great news!!! Are you picking something different if they give you a refund? Like the multi pochette
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UghH I’m not sure! I’m still very much in love with the Felicie although if that’s going to be an issue then I’ll probably pick something else.

I was eyeing the multi too! But it seems a little over the top, what with all the compartments and hanging pouches. Haven’t had a look at it in store either. What do you think? Have you tried it on?
 
#21
whyohhjay said:
UghH I’m not sure! I’m still very much in love with the Felicie although if that’s going to be an issue then I’ll probably pick something else.

I was eyeing the multi too! But it seems a little over the top, what with all the compartments and hanging pouches. Haven’t had a look at it in store either. What do you think? Have you tried it on?
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I honestly hated it at first but slowly starting to like it. I also find it to be a good value. I’m a guy though and I do enjoy how sporty it looks when wearing in the front like a fanny pack :P there are many other options though in addition to the multi pochette.
 
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#22
HKsai said:
I honestly hated it at first but slowly starting to like it. I also find it to be a good value. I’m a guy though and I do enjoy how sporty it looks when wearing in the front like a fanny pack :P there are many other options though in addition to the multi pochette.
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I do like that the strap is thicker and it still comes with the chain so I can mix and match. Definitely value for money!!! I think you should go for it I’ll see what my SA says before deciding because I’m quite bad with zips on bags tbh but perhaps I’ll check it out the next time I visit!
 
#23
Oh! Also, have you had experience with the customisation of LV patches? Do they screw up the monogram? I’ve seen some in the store near me and the leather looks a little weird. Not sure if it’s because it’s a display set or if my LV would potentially turn out like that. Thinking of getting a Victorine wallet with the patches.
 
#24
whyohhjay said:
Oh! Also, have you had experience with the customisation of LV patches? Do they screw up the monogram? I’ve seen some in the store near me and the leather looks a little weird. Not sure if it’s because it’s a display set or if my LV would potentially turn out like that. Thinking of getting a Victorine wallet with the patches.
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Like the world tour? I have mon monogram pieces. My speedy turned out amazing while they messed up the printing on my neverfull. Not a huge deal but it’s obvious that the stripes are not centered with pedals peeking on one side but not the other. You should be safe with the world tour pieces though.
 
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#25
HKsai said:
Like the world tour? I have mon monogram pieces. My speedy turned out amazing while they messed up the printing on my neverfull. Not a huge deal but it’s obvious that the stripes are not centered with pedals peeking on one side but not the other. You should be safe with the world tour pieces though.
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Yesss the world tour! For the Neverfull did you complain??? What did they say??? In the future when I start travelling more for work I was gonna consider getting a Speedy duffel with the mon mono :sad:

And I wish I had more guy friends that were into luxury ☹️ I mean I don’t know how it is for other parts of the world but generally the guys in my age group in my country aren’t into luxury (even though I’ve got more guy friends than girls)
 
#26
whyohhjay said:
Yesss the world tour! For the Neverfull did you complain??? What did they say??? In the future when I start travelling more for work I was gonna consider getting a Speedy duffel with the mon mono :sad:

And I wish I had more guy friends that were into luxury ☹️ I mean I don’t know how it is for other parts of the world but generally the guys in my age group in my country aren’t into luxury (even though I’ve got more guy friends than girls)
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I didn’t complain but honestly now I kinda regret didn’t. I look at it and go like “argh”. Good thing is that I only use it for traveling. It is a great tote to hide my birkin and Kelly :giggle:
 
#29
monkeyelephantprincess said:
I had the same bag from 2016. Had a different problem with it but it was also at the bottom. Mine problem was the bottom of the bag was rippling, it became “wavy” shape at the bottom. It also lost glazing. I took it back to the boutique after 3 years, they sent it out for it to be checked, and it was deemed unrepairable so I was given full refund in store credit. If it’s getting worse maybe ask to send it out to be checked?
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Hi I am having the same issue with my bag it is becoming way almost wrinkly and I purchase it dec 2017. I really hope I can have the same outcome bc it’s so disappointing to spend so much on a bag that I Have barely used. Any advice on dealing with the store o would really like for them to replace the bag
 
#30
Nancyc262 said:
Hi I am having the same issue with my bag it is becoming way almost wrinkly and I purchase it dec 2017. I really hope I can have the same outcome bc it’s so disappointing to spend so much on a bag that I Have barely used. Any advice on dealing with the store o would really like for them to replace the bag
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Hi I didn’t have any issue dealing with the store, they sent it out to be checked and the result is its unrepairable, but they don’t have another one to replace it so I got a store credit. Make sure they send it out to be checked.
 
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