Went to the boutique today and I sent my herbag to have the color transfer removed on the canvas. I was quoted $270 and it will take around 6 months to get the bag back. As I've said earlier, I don't mind waiting that long but I have to admit I was a bit turned off because that bag was only purchased two months ago and I couldn't justify the cost considering it's only minor color transfer. I also think if I went elsewhere I could have been charged less and I could get my bag quicker. Anyway, lesson learned, I won't buy anything Hermes from now on. Good thing I only have a Kelly and herbag so when the time comes I need to repair my Kelly I will just sell it. Moreover, I initially planned on buying clic clac and a scarf today while at the store but this experience left a bad taste in my mouth so I changed my mind. I refuse to give my hard earned bucks to a company who has no regard for customers! Sorry for the rant!