I'm not sure I have emailed customer services but they only work Monday to Friday 9 to 5. I would like a replacement in quality condition but I'm not paying for postage or to post this one back so I hope they have one and can send me a label or something. I just hope by Monday there is one left in stock
If there is none left I don't know what to do. OH thinks I should return it. I think I may be cheeky and ask for 20% discount on the price I payed. I mean that would make it £456 or something but effectively this bag is second hand and I wouldn't pay more than that for pre loved with damage.
Urgh
hate bad customer service. Someone clearly didn't check a return before adding back to the stock pile as it came with two sets of labels and care cards as well. In fact three of the labels have the same code and one has a different one. I've also found another mark inside and it came with no plastic on the hardware.