Seriously, for spending over $1500 on a bag, I don't think I should expect "repair" is normal !
I think the whole focus should be PS's quality control issue, not how to get them to repair the defective bags
Truth.
Seriously, for spending over $1500 on a bag, I don't think I should expect "repair" is normal !
I think the whole focus should be PS's quality control issue, not how to get them to repair the defective bags
no response. Neither Rachel or Samantha has bother to respond to my request to continue to send it up the chain. So as it stands I'm out well over 1k for a bag I used for less then 5 months. Proenza's innovative design is sadly out shadowed by their poor after care. This is the end of my Proenza adventure. I wish everyone good luck with their bags and hope the reconsider their unreasonable policy.
I am stuck here too with the exact same experience. My bag (which is NOT from ****** might I add, but also doesn't have a receipt) has a loose clasp. And Proenza Schoulers socalled customer service is getting me absolutely nowhere.
I am NOT asking them to repair my bag for free. I am simply asking them to do it for a charge or similar advice. This broken clasp should be a very simple procedue. But nothing....
My ride with PS was short