After two weeks of emails back and forth I have been told by Rachel Smith at Proenza that they will not repair my bag. I bought a nude medium PS1 less then 5 months ago from HG Bags, and it is falling apart. The color has faded, the screws have fallen out, and the interior has come undone. There is no way to use the bag right now. I really feel like Proenza is just trying to save money and effort by just saying no. I know the bag is authentic but they say it's only authentic if I bought it at an authorized retailer. This just isn't right. What should I do?