UO: it is not OK for our SAs to not text back for days or not reply at all when the item is not available. I understand they are busy and get hundreds of texts so it is not on them but on H corporate but in any other industry if I did not reply to a client (big or small) for several days, I would be in trouble. In fact, one of my employees is currently on probation for doing just that.
Example: I need a scarf ring as a gift. I texted asked if there were options at the store. Read notice, no reply. That usually means they dont have what I need. Hmm, no scarf rings at all? Strange but who knows with H. Me a few days later: I would like to come on X day X time to buy one. Is that convenient? Read, no reply. I know it is not worth my SAs time but honestly should not be my problem.
In the mean time, we have discussed other things and my SA has been replying to that.
I am not posting this as a complaint about my SA who has the best taste, and definitely better than me, and somehow makes every shopping interaction a mini Holiday so I forgive everything else for that.
I think it is the culture and the expectations by the corporate and I think this dynamic is wrong. Should they have assistants who can reply to simple texts? Have a well paid hour off floor duty for admin? I don't know, not for me to solve H client issues. I understand they make a lot of money and have no need to cater to Onlymoda's complaints. I can still vent here. Feeling better already