the charms are in ridiculously bad condition.Anyone with experience with Dior hardware, do you know what could possibly have happened in production to make the charms completely covered in dents like that? Or any ideas on how to get new charms? Perhaps a boutique would be kinder about the situation, but since it was purchased online I don't know. I am afraid to send it in for repair because they might damage the leather in the process per other experiences with repairs posted here.
Anyone with experience with Dior hardware, do you know what could possibly have happened in production to make the charms completely covered in dents like that? Or any ideas on how to get new charms? Perhaps a boutique would be kinder about the situation, but since it was purchased online I don't know. I am afraid to send it in for repair because they might damage the leather in the process per other experiences with repairs posted here.
The condition is ridiculously bad. Unfortunately I think they do have a policy of requiring the entire bag to be sent in - I tried to send a detachable strap for repair and they said I've to send the bag too because the authenticity code is on the bag and they want to check that the colour of the strap matches the bag (presumably to check that the strap is authentic). Although in your case I'm not sure why they need the pouch in order to check whether the charms are authentic since there is no "colour matching". Seems like your best remaining option is to go to a boutique and try to persuade them to help you get the charms exchanged without having to send in the pouch (if they say that's required, ask them to rationalise why and not just because its "policy"). But if they are adamant, guess you may just have to take the risk.Anyone with experience with Dior hardware, do you know what could possibly have happened in production to make the charms completely covered in dents like that? Or any ideas on how to get new charms? Perhaps a boutique would be kinder about the situation, but since it was purchased online I don't know. I am afraid to send it in for repair because they might damage the leather in the process per other experiences with repairs posted here.