To Citybag1: My opinion is take very good photos/video of the bag while in the boutique when you send it out for charm repair. The photos and videos will prove perfect leather condition should anything go wrong. But I wouldn’t worry, I’ve sent two leather goods out before with no issues. I’m sorry you’re dealing with this, it’s very uncommon in my experience, but hopefully you’ll end up with brand new set of charms. That’s what I’d expect. You may have to pay for the service which is unfortunate, but for future reference, don’t wait this long. The sooner during purchase the better. Even with photos etc at time of purchase, still not as good as going to boutique right at the time or as close to the time of purchase as possible. Even during the same year, more likely would be repaired at no cost. That’s my experience at least. Good luck.