I would just forget dealing with the consignment shop and dispute it on the credit card. It is ridiculous they are fighting you on this. They sold you a bag with an inaccurate condition description, so that is on them.
I agree.
I would just forget dealing with the consignment shop and dispute it on the credit card. It is ridiculous they are fighting you on this. They sold you a bag with an inaccurate condition description, so that is on them.
I've had an issue with VC before which thankfully was resolved satisfactorily. Just a note though. Take a screen shot of the original listing asap as I was arguing mine and halfway through the original listing disappeared, even from my account history. Good luck x
I am so sorry about your story. I am not 100% sure about VC (because I heard nice stories) but I have tried once to buy a slg.I had many problems with the seller even before the sale: was a fake slg, she did not want to answer to my normal questions, she insulted me and some buyers! etc). So, I did my best to report this fake item to VC and this seller who was so unpolite and they just sent me en email
Not serious of my point of view. I closed my account asap. Go and see on this Website (it is in French but in English too) :
https://fr.trustpilot.com/
Stay away from VC ; too many fakes and most of sellers lied about the real conditions of their items Hope you could having back your money.
I am so sorry for you
I am so sorry about your story. I am not 100% sure about VC (because I heard nice stories) but I have tried once to buy a slg.I had many problems with the seller even before the sale: was a fake slg, she did not want to answer to my normal questions, she insulted me and some buyers! etc). So, I did my best to report this fake item to VC and this seller who was so unpolite and they just sent me en email
Not serious of my point of view. I closed my account asap. Go and see on this Website (it is in French but in English too) :
https://fr.trustpilot.com/
Stay away from VC ; too many fakes and most of sellers lied about the real conditions of their items Hope you could having back your money.
I am so sorry for you
Thank you so much! I will leave a review there too for sure! Crossing my fingers that HQ will take action.
I've had good experiences there too, so it's sad it came to this.
I got a beautiful LV, and agenda pm, and a monogram scarf. It's real. But it's too scary and I don't like the idea that they don't offer returns like fashionphile etc. and if they have supervisors like this woman I'm dealing with its better to stand clear... Scary. Crossing my fingers! Appreciate the support!❤️
Don't understand why they don't do returns... are they trying to hide something? I think in the uk you have distance selling regulations when you buy something online.Meaning you can get a refund. Don't know what the equivalent French consumer law is?
I don't know either... It's all about profit for any business I guess, so..
But they would make more money if they were truthful and offered returns, because their clientele would stay loyal and come back, again and again and again.
There are new consumer laws in the UK since October last year which is better for the buyer, so I will do some research and see what can be done in case. If they say a OK to a refund on Monday it will be over and done with regardless, but YES you're right! I forgot about that. I will do some research with that and CC companies. Great advice!
I have had some issues with them as well. I have heard that refunds happen more readily if you make a complaint in their Facebook or Twitter page. I have not tried it personally yet, though.
Im going to agree w lemondrop and speedyjc. That bag's in fair condition at best and your cc should be able to do a chargeback. Fingers crossed for you!!!!I agree.
I would encourage you to get this sorted out through Vestaire and only use a credit card dispute as a last resort, in case it affects your credit rating - your bank or the financial ombudsman could clarify if that might be the case.