I am so sick I can barely type this.
Here is the Cliffs Notes version of the story:
Zero FB buyer buys a Hermes Birkin from me off of Ebay but via Paypal. Bag is authentic without a doubt. I sold it for around $11K and placed a SECURITY TAG on it.
Buyer receives the bag, loves the bag and states this in an email.
Buyer files a SNAD for a non authentic bag the SAME day she emailed me telling me she loved it.
Never contacts me, nothing.........
My PP account was $11K NEGATIVE for well over a month while PP "investigated."
Paypal never asked me to provide anything to them. BUT I did anyways to protect myself. I sent them the receipt for the bag, and I also had it authenticated from a verified authenticator of Hermes on their letterhead. This authentication service is part of a copyright protection legal firm. I paid $150 out of my own pocket to show without a shadow of a doubt the bag is authentic.
I also sent them all of the emails back and forth prior to the sale and explained on a 3 page letter why I felt the buyer was going to pull a bait and switch because she refused to answer any of my emails.
Well, Paypal does not CARE because today they refunded the buyer all of her money and let her KEEP the bag because she signed an affidavit stating she "destroyed" it.
Sure Paypal.......a scammer just got a $11K bag for FREE and they are going to destroy it???? Yeah, OK.
So, now I lost $11K back to her and she gets to keep my $9K bag. So, I have a total loss of over $20 THOUSAND dollars.
I will NEVER EVER EVER EVER AGAIN use Paypal for Hermes bags EVER!!!!!
I am going to file an appeal but I am sure the same sick people at Paypal that seem to believe all buyers are honest and sellers are liars will find it in her favor again.
Paypal told me I cannot file an appeal because the bag is "destroyed." They told me my only option is to hire an attorney to dispute it with their legal department.
I don't HAVE ANY MONEY for an attorney because I am now out $20K. I want to cry, scream, and hit something. I spoke with a supervisor, I did EVERYTHING and they just keep telling me the same generic answer of , "Paypal has decided to rule this dispute in the buyer's favor." They will not tell me WHY at all!!!!
I absolutely believe that the buyer plotted this all along and had a fake bag that looked like mine already in her possession when she purchased mine. She sent her fake to be "authenticated" as mine and boom! Must be the same bag I sent, right??? I had a security tag on it and PP did NOT CARE. I have been on the phone with them for an hour and spoke with the supervisor that "investigated" it and she said the exact same garbage as the claims rep. "We found it in the buyer's favor and we cannot tell you why." I provided them with a RECEIPT and a legal letter of authenticity!! They said that in ALL cases as SNAD for authenticity, PP will ALWAYS side with the buyer as long as the buyer submits something stating it is not authentic. For instance, she takes a fake bag to be authenticated so they automatically side with them even though I proved the OPPOSITE. They said, "We have no proof she submitted a fake bag, so we have to believe her that she sent the one you sold her." My response was that I did not sell her a fake bag and I submitted a lot of info backing this up. PP said as long as the buyer shows "something" the item is not authentic, they will win and the item will be "destroyed."
So the buyer is ALWAYS right according to them. It is so unreal to me. She said I can only dispute it with an atty outside of Paypal and there is nothing they can do to assist me further. After contacting a few big H resellers I have discovered this EXACT scenario happened to them and that is why they only do wire transfers now. I will NEVER sell ANYONE a H bag without a wire transfer again.
I hope the buyer enjoys her Birkin in Hell.
Just thought it would be nice to avoid a do-over.
